Service Representative Data Entry
Resume:
CIERRA BLOODSER
P
E
**********@*******.***
A
Milner GA,30257
OBJECTIVE
EDUCATION
Reliable and dedicated worker who is all about teamwork and excelling in life. Detailed oriented and committed to maintaining the highest quality control standards. Adept in a variety of computer programs and different work settings. Entry level professional position where I can best utilize my customer service and problem-solving skills to best contribute to the business and grow my career.
Albany Technical College
Albany, Georgia
Diploma Dental Assisting 2018
Associates degree Hotel Hospitality 2020
KEY SKILLS
GOAL-ORIENTED
TIME MANAGEMENT
ATTENTION TO DETAIL
CREATIVITY
OUTGOING AND FRIENDLY
POSITIIVE ATTITUDE
COMPUTER SKILLS
EXPERIENCE
Cigna 10/2022-Current
Customer Service advocate
Made inbound and outbound calls to customers and providers
Manage and resolved customers/providers complaints
Worked email queries
Helped with adjusting benefits for customers/claims.
Cohere Health09/2021-03/2022
Patient service Representative
Made inbound and outbound calls to providers submitting authorizations
Worked faxing que.
Worked missing information que.
Scheduled peer to peer for providers.
PATLIVE 03/2020-03/2021
Customer service representative
Answer incoming calls
Management and resolve customer complaints.
Provide product and service information to customers
Research required information using available resources
Research, identify, and resolve customer complaints using applicable software
Process orders, forms, and application
Route calls to appropriate resources
Aspire Behavioral Health 08/2019-03/2020
Instructional aide
Helped patients with activities of daily living and personal hygiene.
Skilled in data entry and use of various computer software programs to admit patients, update files and upload attachments in a timely manner.
Completed all billing documentation daily, ensuring all information was accurate before sending out.
Took calls regarding patient’s progress/ support and goal meeting.
Reception duties such as transferring calls, taking messages and making appointments.
Fun Villa Daycare 04/2017-09/2019
Teacher
Took multiple calls from parents regarding children and polices.
Some reception duties such as printing off forms for parents, answering phones regarding to feedback on their children performance and order supplies.
Followed up with parents with conference about child, in Person or over the phone.
Maintained a Clean and sanitize area
Albany Technical College 09/2017-12/2018
Library Assistance
Took call from library user regarding library books, fines and etc
Assisting library users to locate books, information and resources.
Enforcing policies regarding noise, eating and drinking etc…
Preparing stock for the shelves, re-shelving and shelf tidying, and repairing books.
Handling payments, including cash, in relation to fines and/or services. Registering new users, checking their ID.
Teleperformance 06/2017-12/2017
Customer Service Representative
Took call regarding customers’ accounts and by answered questions about product and service.
suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Assist customer Help customer with bill pay and account details.
Suggest savings to customers or deals
YMCA 072016- 07/2017
Teacher
Meet and greet parents
Provide care for children while parent's workout.
Interact with children.
Maintain clean workplace.
Took calls from parents and supervisor regarding children
References
Roy Calhoun
Email: *******@**********.***.***
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