Dion Bradley

Kingwood, TX *****

adtuvt@r.postjobfree.com

+1-651-***-****

** **** **** ********** ** Legal Services Industry. Broad knowledge of Mail and Printing Services.

Authorized to work in the US for any employer

Work Experience

Escalations Representative

Wells Fargo - Minneapolis, MN

August 2021 to April 2022

Complete the required steps to process insurance research requests and insurance documents received through a variety of channels. Record retention requirements, open tasks for vendor as needed, and update systems with comments in regard to research conducted. Research Remediation Associate

Wells Fargo - Minneapolis, MN

January 2021 to August 2021

A check issued by Wells Fargo becomes known as stale if not cashed after 60 days, once one of the checks reaches this point it will fall on a report. Research stale dated check that are on the report and move funds that cannot be resolved back to account or unclaimed funds. Outbound Customer Service - (R&R)

Call on 600+ "stale" checks that have been issued, and not cashed Supporting customers and businesses by reminding them to cash their check. Provide dedicated internal and external customer service to all banking affiliates and homeowners who have

questions about the flood and disaster determination process or the requirement for insurance in connection

with a real estate secured loan.

Worked through a list of 500 to 600 checks per month by making an outbound call attempt, document on Excel

Spreadsheet, then initiate a letter

Site Manager

Nilan Johnson Lewis, P.A - Minneapolis, MN

April 2018 to April 2020

Supervises day-to day operations and staff of Loffler site. Develops, implements and reviews related procedures. Invoices accounts and interacts with customer; assists in maintaining acceptable profit levels and ensures that customer expectations are met. High degree of customer interface. Responsible for 3+ employees at a single site.

JOB DUTIES AND RESPONSIBILITIES

Routinely demonstrates and creates a helpful and position work culture. Encourages and builds positive relationships and communicates effectively with all co-workers and outside vendors.

Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies.

Manages total production labor percentages by achieving percentage of production worker labor and quality control labor established by the company.

Meets quality and deadline standards by the effective use of job scheduling practice. Provides training on work flow and machine operations when necessary. Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work. Improves quality of operations and improves consistency by implementing company performance and operation procedures.

Ensures that location is properly staffed by matching employee skills and equipment with production demands.

Facilities resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department.

Motivates employees and recognizes their accomplishments in a timely manner. Clearly communicates job expectations/consequences of employees by training, cross-training, coaching, counseling, directing, evaluating the work of subordinates to increase their work output and work quality. Completes site reports and other paperwork as necessary. Performs other duties as assigned.

Office Services Representative

Loffler - Minneapolis, MN

May 2017 to April 2018

- Merchant & Gould

• Pack and ready materials for shipment and distribution.

• Use client/Loffler designated control systems to ensure accuracy of job and inventory accuracy.

• Receive, sort & deliver mail to client specifications and prepare outgoing mail using client site mailing equipment.

• Be aware of and follow all US postal regulations.

• Produce, finish, and deliver finished product based on end user request.

• Use Loffler provided and/or customer provided software to schedule and bill print/copy jobs.

• Understand and assist as needed in file editing and consulting in preparation for print.

• Scan originals into client designated locations.

• Properly process original document to client specifications.

• Maintain high levels of output and accuracy.

• Answer phones; greet clients and visitor and other duties as assigned.

• Conference and event set up. Clean, stock and prep client meeting areas.

• Delivery within and outside of client locations.

• Use shipping systems (UPS, FedEx, etc.) and client systems to receive and ship client items.

• Have a working knowledge of typical Legal Office procedures.

• Have a working knowledge of Legal Vernacular.

Administrative Assistant

Stinson Leonard - Minneapolis, MN

April 2016 to October 2016

• Responsible for typing and modifying legal documents accurately and within requested timeframes for assigned legal groups

• Prioritizing work among assignments and meeting specific deadlines on projects.

• Maintain paper and electronic files in compliance with current policies.

• Prepare and process new matter forms.

• Prepare expense reimbursement/disbursement requests.

• Performs other duties as assigned by core practice group. Senior Site Supervisor

Ricoh Americas Corporation - Minneapolis, MN

April 2014 to April 2016

Stinson Leonard Street

Supervise day-to-day operations specified for the 6 to 9 person site. Required to work shifts independently in absence of site manager. Develops, implements and reviews related procedures. Invoices accounts and interacts with customers.

Assists in maintaining acceptable profit levels to ensure that customer expectations are met. Provides training on workflow and machine operations when necessary. Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies.

Meets quality and deadline standards by the effective use of job scheduling practices. Maintains positive internal working relationships with all department employees by communicating in a professional manner.

Complete site reports and other paperwork on time and accurately. Complete month-end management reports in the absence of Site Manager. Law Clerk

Scott & Kraus, LLC - Chicago, IL

October 2004 to January 2009

• Filed Court Documents at the Daley Center and Federal Court Building,

• Court Docketing, charged clients for work performed, mailroom clerk, sort mail, Copying,

• Purchased stock, messenger, made trips to different law firms in the downtown area. Education

High school or equivalent

Whitney Young - Chicago, IL

September 1991 to June 1995

Skills

• Site Safety

• Onsite

• Purchasing

• SAP

Assessments

Attention to detail — Familiar

April 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Familiar

Filing & organization — Familiar

April 2022

Arranging and managing information or materials using a set of rules Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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