Equipment Operator Material Handler
Resume:
Lead Customer Service & Loss Prevention
Education
Certifications
Work History
Contact
Skills
Samantha Montoya
Bringing 10 yrs of dedicated proficient experience in Customer service, Material handling & Equipment operations. In depth-knowledge of Loss prevention in Retail & EFC warehousing.
High School Diploma
Hesperia High School - Hesperia, CA
2004-01 -
2006-01
2022-09 Cherrypicker Certified
2022-09 Clamp/Forklift Certified
Material Handler/Skilled Laborer
Adecco Staffing, Victorville, CA
Inspected over 100 different products, taking note of its quality, functionality, appearance and other
specifications.
Evaluated components and final products against quality standards and manufacturing specifications.
Unloaded trucks and rail cars and moved materials to staging area.
Removed orders from storage, wrapped and staged for shipments.
Located proper slots on storage racks and set pallets in place with forklift.
2022-05 -
2022-07
Delivery Driver
A-Team Delivers LLC, Victorville, CA
Performed walk around on delivery vehicle before
beginning shift to verify correct and safe operating order Adhered to safe lifting techniques to avoid injuries while on duty.
Loaded truck and properly secured items to prevent damage for deliveries.
Safely lifted packages of 50+ lbs. from delivery vehicle to areas designated by customers
Safely operated company vehicle to deliver packages Use of hand held device for routing information and 2021-11 -
2022-05
Address
Hesperia, CA, 92345
Phone
samantha13montoya88@gma
il.com
Training and Development
Advanced
Analytical and Critical
Thinking
Advanced
PPE Compliance
Advanced
Proficient in [sit down clamp,
stand up clamp & cherry
picker]
Advanced
Typing
Upper intermediate
Clerical Support
Advanced
Interpersonal Communication
Advanced
Written Communication
Advanced
Customer service
Advanced
Languages
customer delivery information
Navigated variety of routes throughout delivery area. Problem solved delivery complications & conducted
delivery rescues when others needed help.
Completed rush deliveries on tight timetables to satisfy customer needs.
Completed on-time deliveries by choosing best and most efficient routes.
Fostered positive working relationships with regular customers.
Operated vehicle safely in highly congested areas with no traffic violations
Evaluated products for damage prior to drop-off and documented reasons for returns
Worked scheduled hours as required and took on
available shifts during holidays and busy periods
Communicated customer complaints, requests and
feedback to company management for swift resolution Assisted warehouse staff with tasks during downtime Maintained upbeat, positive attitude in busy, customer- focused environment
Lead/Loss Prevention/Equipment Operator
Kohls Distribution Center, San Bernardino, CA
Increased companies understanding of loss control
strategies through on-site associate training seminars and implementation of new programs.
Consulted with store managers on bases to perform loss investigations.
Prepared reports for manager and underwriters regarding property loss features and recommendations for
improvement and future needs.
Followed and monitored potential people of interest who are suspected of stealing.
Documented theft and other violations of security, and what we've observed on duty.
Worked with law enforcement to detain trespassers and or break ins.
Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
Trained new warehouse employees on safety procedures and provided updated safety manuals for review
purposes.
Disposed of unsound and unsafe materials, products and 2016-10 -
2021-10
Spanish- Fluent
Advanced
English- Fluent
Advanced
equipment to prevent inappropriate reuse.
LEAD/PICKING/SORTING/PACKING/SHIPPING:
As a lead I managed a team of 20+ associates.
Communicated our work plan for the day to our
associates to hit our daily goals.
Problem solved any issues our associates faced during their daily assignments.
Communicated via email with our management to notify of our progress through out our day and EOD sheets. Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to
upload package data to tracking system.
Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
Achieved production targets by maintaining high
productivity levels and communicating with team
members regarding orders and fulfillment.
Prepared orders for shipment, posting weights and
shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.
Maintained and cleaned equipment after each job and inspected.
Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
Kept documentation and records accurate and
up-to-date with latest data to prevent errors in processing or delivery.
Material Handler/Skilled Laborer
Adecco, Victorville, CA
Gathered and disposed of worksite debris to remove safety hazards.
Inspected over 100 quality of products, taking note of functionality, appearance and other specifications. Evaluated components and final products against quality standards and manufacturing specifications.
Unloaded trucks and rail cars and moved materials to staging area.
Removed orders from storage, wrapped and staged for shipments.
Located proper slots on storage racks and set pallets in place with forklift.
2016-02 -
2016-10
Knowledge of PKMS/IBM SYSTEM.
Sales Associate
Spencer's Gifts, Victorville, CA
Greeted customers, offered assistance in finding
requested items and carried merchandise to checkout line
Helped customers locate products and checked store system for merchandise at other sites
Engaged with customers to build rapport and loyalty Prepared merchandise for sales floor by pricing or tagging
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific
merchandise
Enhanced product presentation and promotional
material displays, working alongside retail representatives Maintained records related to sales, returns and inventory availability
Educated clients on current promotional offerings and products using persuasive selling tactics
Grew sales and boosted profits by 10% by applying
proactive management strategies and enhancing sales training
Recommended accessories and complementary
purchases to boost revenue
Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers
Maintained calm demeanor and professionally managed issues in busy, high-stress situations
2015-08 -
2016-04
Cremeria, Meat & Fish Clerk
Vallarta Supermarket, Victorville, CA
Successfully assisted with Hesperia's new Vallarta's Supermarket grand opening store in 2014.
Greeted customers at counter to fulfill requests and answer questions.
Promoted new or high-value food items by creating
attractive displays in cases and other customer-facing areas.
Listened to customer requests and suggested additional menu items as appropriate to upsell products.
Delivered exemplary customer service to guests, even in peak business periods to promote retention.
Analyzed meat temperatures for safety and quality and monitored heat conditions for stability.
Prepared customized meat orders, cut requests and
wholesale services daily.
2013-12 -
2014-08
Educated staff members on food handling methods and sanitation guidelines.
Created appealing daily meat displays to increase
cremeria and deli sales by 10%.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected
customer loads.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Responded to telephone inquiries regarding available products and services and helped customers make
appropriate choices.
Made food according to standard recipes with requested changes for customer satisfaction.
Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
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