Post Job Free

Resume

Sign in

Customer Service Delivery supervisor

Location:
Medford, NY
Posted:
December 04, 2022

Contact this candidate

Resume:

Jason Cabrera

Farmingville, NY *****

adtuvb@r.postjobfree.com

+1-631-***-****

An Operation's Supervisor with over ten years experience in strengthening compliance, improving processes, and elevating output, quality and customer satisfaction. Looking for the ability to continue growing and obtaining a position where I can add value. Authorized to work in the US for any employer

Work Experience

Operations Supervisor

XPO Logistics - New York, NY

October 2017 to Present

Oversee team 46 drivers and helpers. Ensure team members are in uniform and that trucks are fully stocked and equipped with day-to-day install operations Communicate with staff members per site on a continuous basis. That includes sites located in New York, from Riverhead to Brooklyn. Site visits to stores are routinely done. Responsible for meeting with store employees such as Store Managers, Assistant Managers, and Delivery Coordinators to in order to discuss team satisfaction, issues, compliance with store regulations and uniform compliance. Create routes and schedule teams to work 7 day work operations. Create job numbers and tickets for proper billing. Communicate with customer's any scheduling issues, service calls, or damage to home/property during delivery. Handle claims from inception to close. Ensure proper damage assessment and check disbursement and submit facts such as estimates of repairs and photos of damages to claims department. Monitor and manage routes. Maintain constant communications between drivers and dispatchers. Oversee employment and termination of contracts for third party contractors. Recruiting new teams entering all team members into database. Electrical Mechanic

No Pressure Electric - New York, NY

July 2011 to 2018

Responsible for both new construction and renovations, ran cables from panel to plan locations install hi-hats and other ceiling lighting smoke detectors. Ability to comprehend and wire circuitry as desired or according to prints and plans. Install sockets and light switches, splice boxes, demo ceilings and walls as needed, familiar with hammer drill (boss/hilti) chipped/drilled walls and/or floors as needed to run cable. Third Party Home Delivery and Install Technician

Royal trucking LLC - Northport, NY

February 2014 to 2017

As a driver, contact customer before delivery to advise ETA and time window full installation of household appliances: gas/electric ranges, gas/electric dryers, washer machines, freezers, refrigerators, dishwashers, over the range microwaves proper and safe placement of drop-off deliveries. Take photos and documents and upload to phone app (e-track). Ability to reroute manifest due to scheduling efficiency, maintaining perfect customer service as it reflects on VOC surveys, and understanding commercial routing height/weight truck restrictions General Foreman/Superintendent

Adjent Construction/Dalan Management - New York, NY February 2011 to July 2014

Supervised and worked along side of construction crew on site of apartment renovation communicated with building owners, general contractor, vendors and city inspectors to insure job safety, project time tables, ordering and handling of materials and its deliveries. Perform scheduled maintenance of apartments. Order building materials. Daily maintenance of grounds of the apartment complex. Ensure appliances and systems are functioning properly and repair, as needed. Ensure building is up to code with inspection requirements, schedule repairs and/or maintenance of residential units. Certified fire and sprinkler systems 2016

General Laborer

Royal Construction - New York, NY

April 2011 to July 2013

Framing, tiling, sheetrock, flooring, kitchen, bathroom electrical, minor plumbing, roofing, sidings, concrete (masonry) job assessment and consultation, low voltage installation as well (Plasma, LCD, TVS, home audio systems, and camera interior/exterior install Assistant Store Manager

Dollar Tree - Bayshore, NY

November 2010 to 2013

Assist store manager in store operations such as, cash handling, store safe deposits, operating cash register as necessary, bulking out new products as freight arrives, managing store employees and scheduling shifts, cash pickups and drop-offs to bank, assuring that customers find the product(s) their looking for by keeping a well stocked and clean working environment, closing and locking up the store at the end of thole shift

Vice President of Sales

Charles Vista

May 2009 to December 2010

Open customer brokerage accounts. Structuring and cultivating strong long term customer relationships. Develop investment objectives with clients/customers Facilitate clients/customers to meet investment objectives through equities, private placements, pipes, corporate debentures, and IPOs. Stockbroker

National Securities - Huntington, NY

August 2007 to April 2009

Opened customer brokerage accounts. Structured and cultivated customer relationships. Developed client/customer investment objectives. Facilitated achievement of client/customer investment objectives.

Low Voltage Technician

PC Richard & Son, Maintenance and buildings division - Farmingdale, NY June 2002 to August 2007

Inspected and repaired voltage equipment, such as audio/visual amplifiers, overhead systems, security/ surveillance systems, ohm and watt level line testing, cable line breaks and disruption. Building renovations Such as painting, spackling, sheetrock, carpeting, installation of wallpapers, and tiling. Surveyed job sites for new construction. Delivered building/renovation material/tools. Scheduled maintenance and renovation workers to work job sites as necessary. Communicated with customers on a professional scale.

Education

Associate's Degree in Criminal Justice

Suffolk County Community College - Brentwood, NY

June 2000

High School Diploma

Brentwood Sonderling High School - Brentwood, NY

June 1999

Certificate of Completion

Boces Technical Institute - Bohemia, NY

June 1998

Skills

• Ability to lead others in high-demand situations

• Extensive Knowledge in Adobe Acrobat, Microsoft Excel/Word/PowerPoint

• Maintenance

• Great Customer Service

• Construction Management

• Remodeling

• Project Management

• Excellent written and verbal communication skills

• Strong problem-solving and analytical skills

• Driving

• English

• Incident management

• Fact Checking

• Low Voltage

• Surveillance

• Sales

• Spanish

• Customer service

Languages

• Spanish - Expert

Certifications and Licenses

Real Estate License

August 2021 to August 2023

FINRA Series 7 and 63. Lapsed

September 2007 to September 2016

Fire and Sprinkler Systems Lapsed

February 2015 to February 2018

Assessments

Delivery driver — Highly Proficient

April 2020

Interpreting instructions, reading maps, and solving problems. Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



Contact this candidate