Customer Account Manager

General Mills

Greater Houston, United States

** ***** ***

+1-469-***-****

adtuv5@r.postjobfree.com

Position:

Company:

Location:

Experience:

Contact Inf o:

Phone:

Email:

Social:

Skills

Microsoft Office Training Microsoft Excel Microsoft Word Customer Service Team Leadership Team Building Merchandising Time Management Inventory Management Marketing Sales Management Interviews Hiring Sales Operations PowerPoint Customer Satisfaction Account Management Business Networking Communication Customer Engagement Customer Experience Customer Relationship Management (CRM) Customer Service Management Customer Service Training Employee Training Human Resources (HR) Leadership Management Microsoft PowerPoint Networking New Hire Orientations Operations Management Payroll People Development Presentations Recruiting Relationship Building Retail Retail Sales Sales Sales Presentations Store Management Training & Development Work experience

Feb 2022 - current time Customer Account Manager

General Mills

Feb 2016 - current time Territory Sales

General Mills

To optimize in-store conditions of General Mills products within a defined retail selling territory. Activities are focused on timely execution of DMSP- Distribution, Merchandising & Display-selling, Shelving, Pricing 1. Effectively sell and accomplish Account Team and the NRO DMSP priorities; achieve NRO targets (D) Distribution (Established and New Item) •100% of authorized new and established products tagged &/or shelved within the prescribed timeline (M) Merchandising and Display- Selling •Sell incremental inventory to support account ads, consumer coupon drops (FSIs), in-store coupon demos, seasonality, and Division priorities •Communicate with supplemental labor resource to fill permanent displays with inventory where applicable (S) Shelving

•Ensure shelving is set to planogram (POG), where available. In lieu of POG, shelves should be set according to the General Mills shelf standards •Share-of- shelf is equal to POG. In absence of POG, the share-of-shelf is equal to or greater than market share. Focus on Big G •Ensure all resets are completed timely and properly; pursue supplemental labor resource as needed •Place Point-of-Sale (POS) or shelf trays based on quarterly priorities (P) Pricing •Ensure pricing is aligned with competitors and the rest of the product line •Report pricing discrepancies to Supervisor and Account Team 2. Identify and communicate priorities to Supplemental Labor Resources •Proactively identify & sufficiently communicate in-store priorities to ensure successful execution on

(D) Distribution, (M) Merchandising and (S) Shelving objectives Ensure activities are completed within timeline and in accordance with General Mills standards 3. Maintain optimum retail coverage patterns 4. Maintain updated and accurate records 5. Develop and maintain positive working relationships with Key/Customer Account Managers, retail customers and NRO team members Jul 2015 - Jan 2016 LaLa Sales Territory Manager

CROSSMARK

Leader in retail merchandising and sales

Sep 2014 - Feb 2016 Retail Recruiter

CROSSMARK

Develop and Execute Recruiting Plans Work with hiring managers on recruiting planning meetings. Create job descriptions. Lead the creation of a recruiting and interviewing plan for each open position. Efficiently and effectively fill open positions. Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and implementation. Develop a pool of qualified candidates in advance of need. Research and recommend new sources for active and passive candidate recruiting. Build networks to find qualified passive candidates. Post openings in newspaper advertisements, with professional organizations, and in other position appropriate venues. Utilize the Internet for recruitment. --Post positions to appropriate Internet sources. -- Research new ways of using the Internet for recruitment. --Use social and professional networking sites to identify and source candidates. Coordinate and Implement College Recruiting Initiatives Coordinate college recruiting initiatives. Attend career fairs for recruiting and company recognition. Develop N Natalia H.

working relationships within colleges to aid in recruiting. Give presentations at colleges, attend student group meetings, and increase college awareness of the company before and after career fairs. *view applicants to evaluate if they meet the position requirements. *Conduct pre-screening interviews. *Maintain all pertinent applicant and interview data in KENEXA. *Assist in performing reference and background checks for potential employees. *Assist in interviewing and selecting employees onsite. *Assist in preparing and sending offer packages. *Assist in preparing and sending new employee orientation packages. *Perform other special projects as assigned within the Houston Territory.

Aug 2011 - Sep 2014 Area Retail Sales Manager

CROSSMARK

For 4 years -Lead a team of 30 Event Specialists. Execute up to 26 in-store product demonstration events per day in Sam’s Club. Consistently exceeded above our sales goal each week 100% execution, no exceptions and no claims. 80% sales lift compared to previous year made One Hundred Million Dollar Club my first year. Train and coach staff, scheduling, sales plans, met food safety requirements, monitor payroll entries, and communicate with store management and corporate office. Salestrak and Axis- web-based application program for project management and reporting.

Jan 2011 - Sep 2012 Passenger Service Agent

Menzies Aviation

Operations on the front line for GHA.

Feb 2009 - Jan 2010 Passenger Service Agent

Qatar Airways

Ticketing, check in all aspects of operations for GHA. Education

2019 - 2021 Business Administration and Management, General Bachelor of Science in Management

University of Belize

1996 - 1999 Ecology

Associate of Arts and Sciences (A.A.S.)

St. John's College

Head line

Customer Account Manager In Consumer Goods, closing sales and ensuring after-sales support. NRO Salesperson of the Year F20/F21. North America Retail Eagle Award 2022 Recipient. Summary

Proven ability to have a strong business acumen with leadership qualities to support go-to market efforts, new product launches and branding initiatives positioning companies and their products for success. Managing Grocers Supply Accounts ensuring customer satisfaction while generating new sales opportunities. Manage order processing, invoicing and estimation of customer requirements through Trade Planner Funding. Independent, Hard working woman with integrity.

Languages

English

Native or bilingual

Spanish

Full professional

Certifications

HACCP Food Handlers

Honor & Award

General Mills NAR EAGLE AWARD

“Win As A Team” F22 Eagle Award recipient

Retail Sales Leadership Award

NRO

Organizations

Retail Recruiting

Contact this candidate