Customer Service Licensed Realtor
Resume:
WENDY ALLEN
League City, TX ****3
adtuu9@r.postjobfree.com
SUMMARY
Over 15 years of diverse experience managing online marketing platforms, personnel, and providing exceptional customer service. Disiplined, proactive, and trustworthy leader with the ability to solve complex problems, effectively communicate both verbally and in writing, and see projects through from start to finish. Committed to the highest level of professionalism and enthusiasm for working in an exciting environment where a team approch is needed and valued.
PROFESSIONAL EXPERIENCE
Keller Williams Clear Lake / Real Estate Agent 2015 – Present
Licensed Realtor
-Conduct market analysis and provide educational material to current and future clients to ensure educated decisions can be made in buying, selling, and/or investing in real estate.
-Manage business marketing messages on social media platforms to include Facebook, Instagram, and LinkedIn.
-Schedule and plan open house and marking events to benefit current customers along with gain new potential clients.
-Provide exceptional customer service and maintain open lines of communication with clients during the detailed processes of purchasing and selling real estate properties
-Maintain monthly, quarterly, and annual financial reports.
Pet Medical Center of Clear Lake / The Majestic Pet Hotel 2011–2017
Practice Manager
-Managed personnel scheduling to include ensuring adequate staffing levels were met to be able to provide exceptional service to the customers and their pets.
-Provided financial management by reconciling vendor statements, accounts receivables, accounts payables, payroll and the daily reconciling of cash reports to ensure daily, weekly, quarterly and annual projections are met.
-Maintained positive customer interactions to include the resolution of complaints, discrepancies, and ensuring the needs of the customers and their pets were met.
-Oversaw and managed online marketing platforms along with attended numerous marketing and networking meetings to maintain a healthy growth for the company.
-Provided direct supervision of front office staff, medical staff, and boarding staff to ensure company polices and procedures were being adhered to ensure safe working conditions and a safe healthy environment for pets.
-Maintained adequate inventory of supplies and animal narcotics to ensure all company policies and federal laws were adhered to.
Dickinson Animal Hospital 2007 - 2011
Receptionist
-Responsible for customer first impressions by providing exceptional customer service through the high volume of phone calls along with customer interaction during check in and sign out process.
-Responsible for organizing animal patient records, vaccination information and creating monthly vaccination and prescription reminders for the customers.
-Scheduled appointments and animal surgeries for four veterinarians and maintained organized and up to date patient records.
-Responsible for reconciling accounts receivables and contacting customers to reconcile unpaid accounts.
-Maintained an organized inventory of products along with fulfilling order requests for prescriptions and over the counter science diet products.
The Animal Clinic 2005-2007
Receptionist
-Responsible for answering front office phones to schedule appointments, check patients in, and obtain medical records for three veterinarians.
-Maintained accurate patient recoords and ensure the patients records were organized and easily retrievable.
-Provided finance support by reconciling accounts receivables, invoicing, and contacting customers to reconcile past due account balances
Education:
High School Diploma, Dickinson High School, 2004
Certificate in Real Estate, College of The Mainland, 2007
Currently Enrolled at San Jacinto College for Associates Degree in Medical Radiology
Professional Awards and Acknowledgements
Elected to particimate in Agent Leadership Council in 2015, 2020, and 2022
Recieved numerous Keller William Real Estate Awards for high production levels and leadership.
WENDY ALLEN
4847 Piares Ln.
League City, TX 77573
adtuu9@r.postjobfree.com
REFERENCES
Richard Allen
Retired CEO, Space Center Houston
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Caitie Cureton
Hospital Manger, Petco Kemah
adtuu9@r.postjobfree.com
Dr. Nancy Adams
Hospital Medical Leader, Vetco Total Care
adtuu9@r.postjobfree.com
Kerilyn Bascle
Director of Human Resources, City of Dickinson
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Ryan Smith
Director of Information Technology and Facilities, City of League City
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