Customer Support Clerk
Resume:
Roger J. Ruiz-Conforme
Goodyear, AZ 85338
*****************@*****.***
Summary
Skilled Bilingual administrator fluent in Spanish and English with a background of nearly a decade of repair and administrative work. Experience troubleshooting electrical equipment and situational problem solving. Self-driven optimistic and independent worker able to provide team support. Looking forward to provide assistance with accounts and administrative skills, learn and grow in a finance environment.
Highlights
•Fluent in English and Spanish
•Munis
•Highly analytical
•Interpersonal skills between in-house team and terminal users
•Inventory management
•Operations scheduling
•Payroll experience
•Expense tracking
Work Experience
Sportech - Phoenix, Arizona January 2009 – August 2018
Senior Technician
•Drive out to remote sites to replace and repair equipment – soldering and replacing components on PCBs, troubleshooting, benchmark tests, cleaning and updating
•Training employees on soldering, repair procedures, and facility operations.
•Keeps notes and writes standard operating procedure on daily operations. Updates procedure practice on a rolling basis.
•Produce and provide daily reports for internal customer, external users and state auditors.
•Provide direct customer support with terminal and system activity.
•Supply customer with machine activity and transaction reports for auditing purposes.
Sportech - Phoenix, Arizona/ Auburn, Washington August 2018 – April 2022
Foreman
•Oversees workshop inventory, shipments and vendor parts exchange programs.
•Processing and executing work orders and various contracts.
•Build and maintain relationships with vendors, internal clients and end users.
•Training employees, supervising a team of five other technicians and delegating out tasks, equipment repairs, and service calls to the team.
•Program weekly operations such as service routes and repair assignments.
•Managed and developed staff schedule for operations as well as contracted projects.
•Imputing and reviewing payroll time sheets for accuracy.
•Responsible for tracking and submitting expense reports of the local employees.
•In charge of entering payroll times and submitting time off for up to six employees.
•Managed interviews and hiring process for local contract.
Express/NTW (Accounts clerk) August 2022-September 2022
•Reconcile daily cash receipts with invoices.
•Processing and reviewing daily cash deposits as well as check deposits.
•Perform collection calls to customers and updating payment information database.
•Maintain relationships with vendors and retail partners.
•Helping track shipments and deliveries for internal customers.
•Manually compare and verify invoices with purchase orders to assure 100% accuracy.
•Modify purchase orders to accommodate customer and logistics needs.
•Receiving over the phone payments and payment confirmation.
•Research and resolve any invoice and purchase order discrepancies.
•Opening and closing internal customer accounts.
City of Goodyear Fleet October 2022- Present
•Helping fleet with NAPA invoice tracking and filing.
•Assist with Faster software transition.
•Entering requisitions for fleet and procurement.
•Producing weekly productivity reports with Faster database.
•Entering vendor invoices for fleet in Munis.
•Assist with file management.
City of Goodyear Procurement October 2022- Present
•Assist with contract amendments.
•Metering and processing city's mail.
•Developing standard operating procedure for contract amendment process.
Education
Estrella Mountain Community College September 2008-May 2011
Associate in arts (Business)
Completed credits focusing on business management, accounting, and finance.
Familiarized with different types business software such as Microsoft Word, Excel, quick books. Learned about balance sheets and corporate accounting.
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