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Customer Service Marketing Consultant

Location:
Port Saint Lucie, FL
Salary:
70000
Posted:
December 04, 2022

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Resume:

JOSE GUILARTE

Saint Lucie, FL *****786-***-**** • adtut6@r.postjobfree.com

Expected a Job position with a focus on Analyze and coordinate the schedule, procurement, staffing, and budget of a product or service on a per project basis. Lead and guide the work of technical staff. May serve as a point of contact for the client. Available with more than 26 years of experience in marketing, sales and business administration. The recent coursework included: Financial Analysis, Managerial Accounting, Business Valuation. Developed administration, marketing, accounting, negotiation, recruiting, training, report analysis to drive sales, and control cost procedures. Knowledge of supply chains, process of marketing, designs routs and sales force. That included industries as:

• Construction, home

improvements and HVAC.

• Recruitment.

• Funeral services.

• Pharmacy and vitamins.

• Convenience store, gas

and hydro carburet.

• Telecommunication,

internet, cameras and

cellular phones.

• Food and grocery store.

• Tobacco.

Knowledge:

• Administrated principles and practices.

• Principles and techniques of effective communication.

• Problem-solving techniques.

• Computer operation, IPad, cellular phone, as well software like Microsoft applications, and office automation equipment.

• Procedures and requirements for processing safety investments.

• Capacity develop strategies to coordinate multiple projects to community home improve as roof, electrical, pools, cameras, paint, elevator, and waste dumper.

• Everest system: In order to manage all procedures in the supply chain I used Everest Software to integrate all departments involved in the business processes.

• Sales Force system

• Corel Draw design

• IVMS-4500

• MRG Manu-force System.

• Trainer of cashiers in the system to customer service.

• Directed and supervised of strategies regarding marketing, pricing and promotional sales policies within the local market.

• Budgeted, assisted to develop the annual minimum requirement of the needs to the firm.

• Found and implemented new social strategies, tool and tactics as they develop.

• Conducted market research analysis to identify search query trends, real-time search and news media activity, popular social media topics, market opportunities, or competitor performance.

• Collaborated with internal teams and business units to delivery sales presentation material and connect for specific audiences that are aligned with sale goals.

• Assisted in the creation of customized pitches and business develop presentation.

Abilities

• Supervise people - Assess employee

work performance

• Make decisions in a timely manner

• Understand and apply applicable rules,

regulations, policies and procedures

• Determine work priorities, assigns work,

and ensure proper completion of work

assignments

• Communicate effectively in writing and

verbally

• Establish and maintain effective working

relationships

• Knowledge of laws and rules pertaining

to sanitation and safety inspections

• Leadership

• Adaptability to change.

• Ability to leverage technology.

• Teamwork Interpersonal skills.

• Strategic planning abilities.

• Problem solving and analytical skills.

• Initiative & proactive.

MRG Glazing Contractors, Inc Medly, FL

Project Estimator Sep 2021 to July 2022

Cost estimator collected and analyzed data in order to estimate the time, money, materials, and labor required to make a product or provide a service.

• Interacted with customers to provide information in response to inquiries about products and services regarding impacts windows, impacts sliding doors and impacts doors.

• Coordinated with customers by zoom, telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of quotes.

• Analyzed of blueprint to develop efficiently markup plans to minimize the mistakes, projects cost extra avoiding. Ensuring appropriate changes were made to resolve customers' problems.

• Complied regulations of Miami-Dade County & and fire department as well NOA, EGREES, safety environment.

• Completed contract forms, prepared change of address records, or issued service discontinuance orders.

• Gave out advice to the clients with strategies to develop them projects. Interpreting sites plans and elevation to locate which elements are involved in the quotations.

• Gave out financial advices to develop the projects quotes.

• Assigned duties or responsibilities to project personnel.

• Communicated with key stakeholders to determine project requirements and objectives.

• Conferred with project personnel to identify and resolve problems.

• Created project status presentations for delivery to customers or project personnel.

• Developed or update project plans including information such as objectives, technologies, schedules, funding, and staffing.

• Identified project needs such as resources, staff, or finances by reviewing project objectives and schedules.

• Identified, reviewed, or selected vendors or consultants to meet project needs.

• Monitored costs incurred by project staff to identify budget issues.

• Monitored project milestones and deliverables.

• Monitored the performance of project team members to provide performance feedback.

• Negotiated with project stakeholders or suppliers to obtain resources or materials.

• Planed, schedule, or coordinate project activities to meet deadlines.

• Prepared and submit budget estimates, progress reports, or cost tracking reports.

• Produced and distribute project documents.

• Proposed, reviewed, or approved modifications to project plans.

• Reported project status, such as budget, resources, technical issues, or customer satisfaction, to managers.

• Requested and reviewed project updates to ensure deadlines are met.

• Scheduled or facilitated project meetings.

• Submitted project deliverables to clients, ensuring adherence to quality standards. Florida Home Improvement Assoc.LLC Fort Lauderdale, FL Marketer in Store Feb 2020 to Sep 2021

• Demonstrated merchandise and answered questions for the purpose of creating public interest in buying the product. Sold demonstrated merchandise regarding Impacts Windows & Doors, Roofing, Kitchen, Bathrooms and Exterior Coating.

• Profiled the clients to choice the best option to impulse to the sales of team.

• Provided product samples, coupons, informational brochures, or other incentives to persuade people to buy products.

• Sold products being promoted and kept up records of sales.

• Kept up areas neat while working and return items to correct locations following demonstrations.

• Demonstrated or explained products, methods, or services to persuade customers to purchase products or use services.

• Recorded and reported demonstration-related information, such as the number of questions asked by the audience or the number of coupons distributed. Department Economic Opportunity(DEO) Miami, FL

Customer Service Specialist Aug 2019 to Jan 2020

• Interacted with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

• Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

• Checked to ensure that appropriate changes were made to resolve customers' problems.

• Kept up records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Resolved customers' service or billing complaints by performing activities.

• Completed contract forms, prepare change of address records, or issue service discontinuance orders, using computers. GP GRAPHICS & SERVICES INC Miami, FL

Marketing Manager Jan 2017 to July 2019

• Marketing Consultant, Purchased of supplies, Design, Installation and Sales of Printing services: Business Card, Post Card advertising sources, souvenirs and Promotional materials.

• Planed, directed, or coordinated marketing policies and programs, such as determining the demand for products and services offered by a firm and its competitors, and identify potential customers.

• Developed pricing strategies with the goal of maximizing the firm's profits or share of the market while ensuring the firm's customers are satisfied.

• Over-seed product development or monitor trends that indicate the need for new products and services.

• Marketing Consultant, Purchased of supplies, Design, Installation and Sales of Printing services: Business Card, Post Card advertising sources, souvenirs and Promotional materials.

Millennia Atlantic University

Doral, Florida

Master of Business Administration Dec 2016

GPA 3.23. Management

E-ValReport Seatle, WA

Bachelor of Business Administration (Equivalence) Aug 2002 GPA 3.23. Business

University Institute of Marketing (ISUM) Caracas-Venezuela Marketing Technologist, Business July 1996

GPA 3.23. Business

Certificates

• TIER ONE DEO 09/2019

• State of Florida Americans with Disabilities Act DEO 08/2019

• State of Florida Diversity Training DEO 08/2019

• State of Florida Ethics Training DEO 08/2019

• Hurricane Preparedness Training DEO 08/201908/2019

• State of Florida Sexual Harassment Awareness DEO 08/2019

• PRE-NEED ADVISOR SCI DIGNITY MEMORIAL 02/2018

• Board Member Certification Course BECKER & POLIAKOFF 02/2015 Honors and Activities

Since 2015- 2022 worked no profit as board member of a property located at Miami, assuming the positions of president, vice- president, director and treasurer. Collaborated to get free the community from violations, as well as the creation of strategies that allowed as owner to have the investment protected in the facilities and also financially. The year 2021-2022 consolidated all projects community plans with the greatest professionalism such as:

• Parking lot lighting (photometric).

• Building W elevator project, cabin replacement.

• Camera Project.

• Replacement of washers and dryers.

• External and internal Lighting areas of buildings.

• Replacement of awning next to mailboxes.

• New roof project.

• Restoration and painting of the parking lot.

• Repair of Buildings X plumbing duct.

• Restoration of building structures.

• 50 Years Certification in code.

• Elimination of all violation.



Contact this candidate