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ANDREA ALEXANDER

adtus7@r.postjobfree.com 615-***-****

SUMMARY

Highly organized and self-motivated legal assistant with three years of experience providing executive-level support in a health care environment. Demonstrated ability to excel under pressure to meet project deadlines in high-momentum legal practices. Legal Assistant with an administrative background Associate Program Manager, Banking, and Office Management with the ability to multitask in a fast-paced environment. Over twenty years of experience in various and ascending administrative roles, working independently or as an integral part of a team. Vanderbilt University Medical Center, Office of Legal Affairs Legal Assistant 12/2019 - Present

- Manage calendars for Managing Counsel and five Division Counsel

- Communicate with supervisor (managing counsel) about work priorities

- Complete electronic and paper filing

- Work collaboratively with department members and other VUMC colleagues to obtain/provide information for Legal Matters

- Attorney On Call Schedule

o Send an Email to various groups in institution weekly o Upload on call schedule into Synergy

o Upload on call schedule to shared department calendar

- Prepare Letters and Memos for Attorneys

- Upload documents and status notes in Xakia for Legal Matters

- Open Netdocs workspace for each matter and upload documents

- Front Office Coverage

o Answer phones

o Send emails to attorneys and risk managers

- Payment of Dues, memberships, fees, CLE, etc for all Attorneys Vanderbilt University Medical Center, Quality and Safety Risk Prevention Associate Program Manager 02/2017-12/2019

- Vanderbilt Medical Center Safety Committee

o Prepare Documents for monthly meetings

o Meet with Chair to prepare Agenda, Safety Concerns and Topics o Create Documents Ex: Groups and Committee, Attendance, Safety Management Plans, Edit Charter, Report Out Schedule, Action Items

- PEER (Paperless Environment for Electronic Review) – Web based portal

- PEER is used to house all of the regulatory items for VUMC. Over 850 items are currently housed in PEER.

- Types of items included: Accreditation, Certification, Recognitions, Registrations, Licenses, Memberships, Permits.

- Each item put into PEER has an internal contact and contracting officer. The contracting officer is the PEER Database Administrator. This person manages PEER on a daily basis and jobs include:

- Since taking over as Manager in April 2017, I have implemented a routing form for Chad Fitzgerald to use when reviewing an application. 2

The routing form consists of information of regulatory item, due date, signed statement of internal contact regarding information is correct in application.

- Email reminders in addition to the automatic reminders the contacts receive via email.

Manager sends emails every 4 months, 2 months, and again at 30 days from expiration.

- Training new employees/new internal contacts on PEER.

- Receiving multiple phone calls/emails daily regarding regulatory items in PEER.

Example: Questions regarding Accreditations for our sleep centers.

Regularly pull information from PEER for our Accreditation and Standards team.

State Licensing is something I pull regularly and sometimes daily.

- Applications for Insurance often need information from our regulatory database worked with multiple groups to get the information that is needed.

- Upload and manage regulatory items being out into PEER.

- Monthly report outs to Chad Fitzgerald. Including follow up questions/tasks.

- RASMAS (Risk and Safety Management Alert System)

- Online electronic alert recall system. I became the RASMAS backup system administrator in February 2018. I have worked with Cheryl Dozier to Co-manage RASMAS for recalls related to VUMC.

- Example: Phillips Heartstart AED

Facilitated Call, follow up on action plan, Determine what next steps will be via group decision.

Follow up from Call with Risk Management.

3

- REDCAP (Web application for managing online surveys and databases

- Reported out to Chad Fitzgerald multiple times a day with updates.

- Exported data from Redcap to spreadsheets.

- Received emails daily and distributed/worked through with a analytics team manager.

- Produced Video:

- The Joint Commission Triennial Survey was set to come in Spring 2018. I was asked by the Accreditation and Standards team to project manage a video to announce the survey. The video was used multiple times over many platforms to make employees aware of the survey.

- The Joint Commission Survey

- We recently had our Joint Commission survey for 2018. I was given a role of Gatekeeper but was needed in another role in the command center. I adapted into each task that was given to me. I worked alongside the Accreditation and Standards team as well as Leadership of VUMC. I have continued my work with this department and have recently started supporting the Assistant Director taking on additional tasks.

- Trello (Web based project management tool)

Sr Administrative Assistant 02/17–09/18

- Manage calendars for busy executives including setting up large scale meetings and responding to immediate requests expeditiously and professionally

- Answering Multiple Phone Lines

- Maintenance and Ordering for Copiers

- Minutes Sedation Committee

- Redcap Room Reservations

- Schedule and assist with Task Force Committees

- Supporting multiple Executive leaders in QSRP

- Travel Reports in Concur

- Building maintenance reports

- Cross coverage for Executive Leaders in Quality

- Preparation and Execution of Functions within Quality

- Door Security Coverage

- Restock of supplies

Hospital Corporation of America, Nashville, TN

Hope Fund Fundraising Coordinator 08/2016 – 02/2017

- Charitable Solicitations - Maintained records of filings in each state, completed payments to each state, worked with executive management to secure signatures with audit requirements

- Reconciliations and Expense Management - Coordinated with CRM Giving and Lawson systems for payroll reconciliation with employee giving information. Worked with Corporate Accounting Department for expense reconciliation with general ledger.

- Worked with SunTrust and Treasury Department on donation reconciliation with bank accounts. Worked with external auditors to ensure compliance with audit requirements

- Completed intake of paper donation forms, emailed donation forms, and donation forms via mass email through text

- Problem solving with employees with their gifts and other donation questions Hope Fund Grants Specialist 04/2015 - 08/2015, 11/2015 - 02/2016

- Coded each request, verified employment and sent requests to HR Leaders 4

- Served as the first point of contact for Hope Fund applicants among employee users. Resulted in numerous calls and emails per day as to questions and status requests

- Tracked pending and open requests on a daily basis and made follow-up phone calls and emails to HR Leaders and applicants as to status of submitting documentation and/or review

- Generated and mailed grant correspondence totaling 4,000 letters generated annually

- Provided support to Hope Fund staff during key times of fundraising as well as grant making Asberry Storm Window, Goodlettsville, TN

Administrative Assistant/Front Office Manager/Coordinator 2002-2003, 2009-2014

- Created and maintained invoices for customers

- Maintained payments/accounts payable and receivable

- Customer service walk-ins, website, and voice calls

- Maintained website and performed data entry

- Maintained deposit, cash, credit, and check entries daily

- Answered multi-line phone system/handled all calls as a front office manager

- Maintained government and rural area grants for jobs with individual homes and businesses Mid-Cumberland Area Development Corporation, Nashville, TN Administrative Assistant-Service File Coordinator 06/2007 - 09/2008

- Created servicing files for each of the company’s borrowers

- Maintained insurance, personal financial information and taxes for each account

- Maintained Underwriters documentation

- Input all data into the loan management system and created working spreadsheets in Excel

- Serviced monthly reports on each loan

- Checked various web sites for CDC information

- Typed letters, invoices, check requests, and updated the loan policy manual

- Input all contracts and sent emails to all borrowers of status

- Answered multi-line phone system and distributed calls to appropriate individuals Regions Bank, Goodlettsville, TN

Banking Associate-Teller 04/2003 - 02/2007

- Delivered superior customer service to all customers

- Accurately conducted all credit and debit transactions to include receiving checking and savings deposits/withdrawals, checking endorsements, accepted checks for cash withdrawals, recorded night deposits and ATM transactions and balanced all daily transactions

- Verified cash drawer, balanced and prepared daily work in accordance with standard procedures

- Issued traveler’s checks, money orders and official bank checks and recorded and filed the documents

- Kept proper cash supply on hand and prepared daily proof record

- Cross-sold banking products by referring customers to other bank staff EDUCATION AND SKILLS

Graduated from Metro Baptist High School, Nashville, Tennessee Continuing Education: Miller Motte Technical College - Completed Business Courses, English, Computers, Excel, QuickBooks

Skills: Xakia, Netdocs, Teams, Synergy, Adobe, Redcap, Visio, Kronos, Concur, Lawson, Gifts, Raisers Edge, Dictation, Microsoft Suite (Word, Excel, PowerPoint)

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