Delvina Berry

**** ********** *****, ******* **** Md. 21244 . Home 443-***-**** . Cell 443-***-**** .

adtur7@r.postjobfree.com

OBJECTIVE

I have over 20 years experience as a Retail Store Manager and I am currently looking to obtain a challenging and loyal position with a Company or Franchise where I can grow, advance and utilize my techniques, training and skills, that will require strong leadership skills and ethics. The opportunity to build a business in the retail and sales industry, which will allow me to advance to the next level in the company.

Experience

Big Lots - Store Manager - March 2020 to( location recently closed)Pikesville

Responsible for leading and planning, employs all operational and financial resources to achieve established goals. Utilizes company reports and tools in order to efficiently analyze trends and opportunities for improvement in the store. Leads all store processes in accordance with company standards, including freight flow, merchandise presentation, reconciliation of all sales, cash and inventory transactions and customer service. Leads and supervises all furniture department operations, lease to purchase, price holds and merchandising, scheduling and payroll processing daily and weekly, interviewing, hiring, training and performance evaluations of all associates, opening and closing the store. Delegating tasks such as freight processing, stocking shelves, and merchandising and recovery, Train leaders in order to accomplish goals and tasks set for the store. Managed a team of 35 to 50 associates and 7 leaders

Dollar Tree- Store Manager/(MST) Model Store Trainer/Store Manager - July 2015 - March 2020

Responsible for recruiting, hiring, and training, developing store associates, Assistant Managers, Store Managers, and District Managers with operations and merchandising, Performing all opening and closing procedures, Implementing all operational and merchandising direction that is communicated from the Store Support Center

Maintaining a high standard of merchandising, placement, store signage, and proper display techniques to create an inviting atmosphere for customers

Assisting in the realization of your store's maximum profit contribution

Protecting all company assets

Maintaining a high level of good customer service

Creative problem solving in the areas of:

Associate Development

Maximizing Sales Potential

Controlling Expense and Shrink

Merchandise Display

Store Signage Placement

Radioshack- Store Manager - February 2014 - July 2015

Responsible for opening and closing the store, daily and midday bank deposits, Maximizing daily weekly and monthly sales goals, To ensure all employees are fully trained on selling Prepaid and postpaid cell phones for all carriers. To focus on assisting all customers with problem solving. Filing, and faxing, Hiring employees, To keep a clean and organized store, Merchandising and ordering supplies. Controlling expenses on the profit and loss statement. Scheduling and payroll. Controlling shrink for over 200,000 dollars in product. To maintain an energetic and professional workplace at all times. Receive and put away merchandise. Helping customers with all electronics issues. Being knowledgeable about many aspects of electronics and technology, home entertainment and cool toys, batteries and installation. Great customer service. Weekly cycle counts. Weekly and Monthly Conference calls and team Meetings. Weekly and Monthly sale setups.

Ashley Stewart-Store Manager - April 1, 2013 - February 2014

Responsible for the overall management and execution of operational and management functions, designed to maximize sales and profitability within an assigned store location. creates and supports business goals, including ads, upt, and sales plan. Leads a selling environment, focusing on levering volume opportunities. Ensures the store team consistently executes and maintains visual presentation. To motivate my staff by leading by example and setting the tone for a fun selling atmosphere.Weekly and monthly conference calls and team meetings. Floorsets and Visual Merchandising of the store.Opening and closing the store, and yearly inventory to control shrink.

Jimmy Jazz Store Manager -August 2012 - April 2013

Maximizes store volume through staff in accordance with all store and company goals and targets, policies and procedures. The ability to create a fun atmosphere to educate, train and develop and motivate through superior supervision. Ensures that the store is exhibiting a strong commitment and dedication to the customer service experience by ensuring that all staff members are within company defined dress code, smiling and are appreciative of each and every customer that comes through their doors. Ability to organize, delegate, prioritize and meet deadlines. Teach and train all employees.

Perfumania - Store Manager - September 2008-August 19, 2012

To coach the team to achieve the highest level of customer service and sales, Elevate the leadership team to increase the store's sales results. Manage payroll and scheduling daily to achieve a sales budget. Recruit, Hire and retain responsible salespeople. Ensure store cleanliness and presentation is maintained at all times. Lease lines throughout the day to increase productivity and customer traffic. creates daily sales plans for all employees. Audits day to day activities of the store and its associates to maximize sales and profitability. Maintains and enforces company standards in regards to selling, customer service, merchandising, loss prevention and operational activities. Ensures the store is managed efficiently and professionally at all times. Ensures compliance with all Perfumania policies and procedures . Ensures that the customers are our number one priority at all times.

Claire's - Part-Time Key Holder - March 2012 - Seasonal

To Assist the Store Manager with creating a positive environment for all customers and employees, Opening and Closing the store, Help train and develop all new employees, Process shipments and stock according to the planograms, Maintain operations procedures. Complete all necessary daily paperwork and banking. Maintain Store cleanliness and appearance. Ear Piercing, and Assist in motivating staff and creating an environment. Loss Prevention and other assigned duties including daily bank drops. planograms and store merchandising. controlling shrink.

Best Buy - Gaming Department Media/Merch and Product Process Supervisor - October 2004 - September 2008

To Train all Media Associates and to maintain and Supervise the Department and to give great customer service to all customers. Sets the lead example in customer service, ensuring all associates are trained with customer service expectations, achieving acceptable secret shop scores. Sets the example by utilizing Best Buys quality selling techniques and achieving the highest level of personal sales. Strives to meet and exceed daily,weekly and monthly quality number goals. Takes a proactive position in marketing the store on a local basis, and utilizes company promotional materials to broaden the customer base and to increase sales. Ensure that all merchandise is received and shipped according to current policy. Maintains control of these procedures and to ensure accurate inventory control. Ensures all merchandise is properly ticketed with correct sku, price and any applicable promotional signage. Ensures in-store damages are kept to a minimum. Stores damaged products in accordance with current policies and procedures. Completes and sends incident reports to the Loss Prevention Department. New release setup for games and Movies

Baltimore National Aquarium- Titanic Gift Shop - Store Manager- January 2002- October 2004

To manage and monitor all sales, operational and personnel functions of the store, to ensure maximum profitability and compliance with company procedures, and to train and develop all associates and management staff. supervises all day to day activities, ensures all communications systems are understood by all staff members. conducts staff meetings to ensure cohesive communication and to address all issues. Ensures proper Opening and Closing of the store. Follows are directives given from the Corporate office and District Managers. Maintains Payroll Budget, and cleanliness of the store. Follow all Corporate directives to process pay-outs. To Ensure all products are fully stocked and neatly placed in the showcases.

Walgreens - Senior Beauty Advisor/Department Manager - November 1999- January 2002

Maintain counter productivity by providing customer service, creating and planning events to achieve our daily sales goals. Coach and motivate a staff of six. Delegate and give tasks. Implement a merchandising technique. Utilized computer to record figures daily. create incentives for the staff to increase sales goals. Gave makeup and skin care consultations. Conduct group and individual interviews for the hiring process. Opening and closing the department . Ensured cleanliness of the department and store. Product replenishment, Greet and approach every customer to increase traffic flow. Trained all associates on features and benefits of all new product to provide the best service possible

McDonald's - Front Cashier/Drive Thru Window - January 1998 - November 1999

Provided quality customer service, Assist all customers with their order, High volume cash register, Accurately handle all cash transactions, Cleanliness of the store, provide help to the manager with opening and closing of the store Handles and serve customers in a positive way. Maintains McDonald's housekeeping standards on a daily basis.

Civic Works - Landscaping And Construction - December 1996-January 1998

Assisted in building foundations for parks and playgrounds, landscaping for parks and recreation, bricklaying, painting and tree pruning, jack hammer operator, cleaning of alleys and parking lots. Planting and trash cleaning up.

Sinai Hospital - Registered Medical Assistant/Phlebotomy Technician

Setting up the exam room for the doctors and residents,Placing the patients in the rooms for their routine exams, ensuring the exam rooms were clean and neat and fully stocked. Vital signs, doctors notes and blood drawing. Made both occupied and unoccupied beds,applied clean dressing to open wounds. performed other duties as needed.

Greater Baltimore Medical Center - Medical Assistant/Phlebotomy Technician

Performed EKGS Injections, Vital signs called patients prescriptions in for the doctors, scheduled appointments for the patients, filed and organized all patients files and charts. Ensure the examination rooms are cleaned and fully stocked.

Womankind OB/GYN - Medical Assistant/ Phlebotomy

Vital signs for all OB/Gyn Patients, urine cultures, cleaned and organized all exam rooms after each patient's use recorded the patient's medical history called in prescriptions, administered shots and blood drawing.

EDUCATION

1997

WALBROOK HIGH SCHOOL

DIPLOMA

BALTIMORE, MARYLAND

1999

TESST COLLEGE OF TECHNOLOGY

OFFICE AND BUSINESS COMPUTER APPLICATIONS

TOWSON, MARYLAND

2004

TESST COLLEGE OF TECHNOLOGY

MEDICAL ASSISTANTS PROGRAM/PHLEBOTOMY TECHNICIAN PROGRAM

BALTIMORE MARYLAND

2005

AMERICAN MEDICAL TECHNOLOGIST INSTITUTE

REGISTERED MEDICAL ASSISTANT/PHLEBOTOMY TECHNICIAN PROGRAM

2007

SOJOURNER DOUGLASS COLLEGE

LICENSE PRACTICAL NURSING STUDENT, CERTIFIED NURSING ASSISTANT

BALTIMORE MARYLAND

References - Available upon request

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