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Training Manager Employee Relations

Henderson, NV, 89011
December 04, 2022

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Irving S. Coleman Jr.

Las Vegas, NV Metropolitan area

Mobile: 708-***-****

Transportation Logistics Operations Leader

Professional Summary

A highly effective transportation leader, with over 30 years of experience leading designing, implementing and managing business process improvement initiatives while driving safety, quality, delivery, and cost initiatives across multiple states.

Skilled at making continuous improvements in efficiency, teamwork, and systems reliability. Proven capacity to identify, analyze and solve problems - designing workable strategies and leading successful solutions from concept to completion.

An excellent coach, trainer, and mentor for developing employee talent. Also capable of building effective teams that get excellent results from the average employees.

Continuous Improvement

Project Management

Operations Efficiencies

Safety and Quality Assurance

Process Management

System Reliability


United Parcel Service January 1990- January 2023

District Hub & Feeder Manager - Nashville, TN (Regional Director level) – 08/2017 – present

Responsible for developing and driving the Transportation KPI for the district which consist of 6 states in the Southern Region of the country. Leading a team of twelve Division level Managers supporting 6567 employees and 837 managers and supervisors. Supporting and providing guidance to division level managers on the day-to-day hub and feeder operations and also drive safety, service and cost results. Develop and implement performance management goals and strategies that align with the Corporate and Zone Committed Service Index. Review district hub and feeder operations cost statements to ensure operational expenditures are in-line with planned budget.

Identify individual and team skills gaps and development opportunities and implement action plans through training, special assignment, and projects.

Key Accomplishments and Achievements

Successfully on boarded a new Automated facility

Analyzed and implemented safety initiatives to improve employee injuries and also reduce auto accidents that resulted in a reduction of Health and welfare cost by approximately 4 million.

Dismantled 3 operations that save the organization 11 million in annual savings.

Analyzed data and implemented retention initiatives that improved employee retention and on boarding experience

Hub & Feeder Division Manager - Memphis, TN (Director level) – 06/2015 – 08/2017

Responsible for managing the day-to-day operation of the West Tennessee hub operation in the district which consisted of 3 facilities developing both long- and short-term operating plans to achieve safety, service and cost results: while supporting 5 managers 90 supervisors and 1235 employees. Providing leadership, direction, communication, as well as training and follow up to both people and KPI elements in the division.

Identified and implemented cost saving strategies and provided feedback to appropriate levels within the organization. Conducted head-to-head meetings and monthly business plan reviews to identify and address performance issues.

Partnered with District Health & Safety team to ensure the implementation and daily maintenance of a comprehensive safety plan.

Participated in Safety activities and oversaw audits and safety documentation to ensure operations were in compliance with UPS, local, state, and federal guidelines (OSHA, DOT, EPA).

Provide support and guidance to safety committee to develop and implement behavior-based programs that would reduce employee injures and educate employees on wellness activities.

Key Accomplishments and Achievements

Successfully on boarded Automated facility expansion.

Improved performance and service elements

Improved communication between management team and & hourly employees by improving employee relations

Reduce injuries in hub operation and reduced Health and welfare cost.

On boarded management team as a result of building expansion

Improve facility ranking from 9th place to 3rd in country.

Hub Manager - Hodgkins IL - 09/2000 – 06/2015

Led a team of 5 Hub supervisors supporting a operation of 350 employees in an automated facility, responsible for the sortation and loading activities within the building. Managed the day-to-day operation ensuring packages were sorted accurately onto appropriate trailers for movement to next location.

Reviewed volume projections for load forecast plans and developed appropriate staffing plans to run the operation productively reducing service defects. Met with union representatives to improve employee relations and minimize grievances from contract violations. Served a Co-Chairperson for the Comprehensive Health and Safety Process (CHSP) Committee to ensure committed processes were in place to reduce accidents and injuries. Regularly reviewing training to ensure compliance with UPS and regulatory training requirements

Conducted performance evaluations with team to foster continuous improvements to safety, service, and performance elements.

Key Accomplishments and Achievements

Developed process improvements plans that resulted in increased productivity

Improved employee morale and retention by reducing concerns and implementing employee recognition and engagement activities.

Improved safety engagement and results by improving work environment.

Hub Training Manager - Hodgkins, IL – 07/1999 – 09/2000

Led a team of 4 Hub Training supervisors and 66 part-time training supervisors responsible for hiring, training, developing staffing & retention plans, and career development plans for the hub sort while addressing employee concerns. Conducted audits to ensure proper administration of UPS New Employee Orientation Program.

Key Accomplishment and Achievements

Developed management training program to train new and low performing supervisors

Implemented on boarding program for new employees.

Developed tools to monitor service and performance of newly trained management team

Education and Certifications

Chicago State University

Bachelor of Science – Business Administration (Management)

Chicago, IL

Organization and Community Committees

Phi Beta Sigma Fraternity, Inc. 10/2020 – present

Eta Beta Omega Chapter, Nashville, TN

AABRG – Mid-South District Nashville, TN – 08/2017- present

Business Resource Group (BRG)

Co-Chair Advisor for BRG

March of Dimes Memphis, TN – 05/2017 – 08/2017

Board of Directors

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