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Technical Services and Development Business Analysis Project Managment

Detroit, MI
December 04, 2022

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Tiffany Bell

Detroit, MI *****313-***-**** •

Qualifications Profile

Goal-driven, enthusiastic professional with hands-on experience in technical service delivery, business process analysis/modeling, project management, customer service coordination, and performance reporting within fast-paced environments. Technical Service & Development

Capability to install, configure, and troubleshoot hardware, software, and IT equipment across corporate locations.

Established recognition as a trusted advisor by interpreting clients’ requirements into tailored product/service offerings. Project Management

Instrumental in orchestrating business and IT projects by eliciting, analyzing, and documenting requirements.

Track record of achieving quality deliverables through critical thinking and cross-functional collaboration. Business Analysis

Excel at creating context diagrams, use cases, and business process models per defined standards.

Skilled in yielding significant cost savings and improving business system efficiency by designing scalable solutions. Key Strengths

Ability to establish, coach, and lead teams by instilling a culture based on trust, support, and collaboration.

Solid history of ensuring confidentiality, integrity, and availability of enterprise information systems and data. Career Experience

Business Analyst, PowerBase USA, Grosse Pointe, MI 2005 - Current Create context diagrams, use cases, screen designs, and business process models per BPMN standards. Determine ROM by researching and evaluating IT work request requirements. Leverage a formal methodology for business process analysis and process modeling. Utilize MS Project to develop charters and manage project-related improvement work. Define and deliver data modeling and detailed analysis/trending via Visio. Oversee network connectivity, such as LAN, DNS, TCP/IP, Wi-Fi, and remote access/VPN issues, to ensure seamless on-site operations.

Decreased labor costs and office expenditures by 25% and 10%, respectively, through migration to a paperless application by implementing an electronic filing system for a faster, safer, and more efficient business system.

Orchestrated business and IT projects by eliciting, analyzing, and documenting business, stakeholder, functional, and solution requirements.

Sales Associate Logistics Processor, Nordstrom Rack, Troy, MI 2016 - Current Control yearly inventory with a keen focus on ensuring cost-effectiveness. Maintain in-stock and presentable conditions for assigned areas to enhance guests’ appeal. Assess customers’ needs and provide assistance and information on product features

Established recognition as a top salesperson for consistently exceeding client expectations at all times.

Coached new employees on entire aspects of order fulfillment for accurate, effective task execution.

Maximized customer satisfaction by providing best-in-class services. Additional Experience

Lead Cook, Ferndale Public Schools, Ferndale, MI

Executive Assistant, Rym Technology Holding, Troy, MI PC Desktop Support Analyst at Oakwood Healthcare IT, CareTech Solutions, Dearborn, MI Education

Master’s Degree of Science in Information Systems with a Concentration in Project Management Lawrence Technological University, Southfield, MI

Master’s Degree in Business Administration with a Concentration in Human Resources University of Phoenix, Southfield, MI

Bachelor of Science in Information Systems

University of Phoenix, Southfield, MI

Technical Skills

Microsoft Access, Visio, PowerPoint, Outlook, Excel, Project, and Business Objects Mainframe VBScript, Java, C/C++, SQL, HTML, and PL/SQL

Internet Explorer, Firefox, Google Chrome

Microsoft Windows, Mac OS X, Linux

Oracle, DB2, SQL Server, MS Access

Visual Studio, SQL Develop


Oracle Testing Tools

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