Sales Associate Customer Service
Resume:
Debra K Smith
West Palm Beach, Fl *****
********@*****.***
Experience:
Five years legal
Administrative experience Good Secretarial and Computer Skills Well-organized, dependable and capable Proven ability to interact effectively with clients and staff at all levels Extensive experience in research and problem solving
Word, Word Perfect, Excel, Lotus Notes, Outlook, Phoenix, DOS
EXPERIENCE
ACG, Boynton Beach Florida February 2013 – Present
Customer Service/Sales
Customer service, verify customer per account information, add detail to accounts, offer customer services for there business, make changes to account, update data base, forward orders to processing department, note account with changes made to services.
Atlantic Media Group, Delray Beach, Fl February 2013- February 2014 Sales Associate/ Customer Service
Called customers to offer durable medical equipment, explained items for use, check for eligibility, filled out request, review to customer the process of receiving items, transferred to follow up on request, enter information on paperwork.
Caribbean Cruise Lines, Boynton Beach, Florida December 2012 – February 2013
Customer Service / Sales Associate
Called customers to promote cruises to the Caribbean, explained different options of cruises, received credit information for payment checked payment of processing, finished with application, processed application for cruise and date, review contract and date for cruise.
Personally Yours Staffing, West Palm Beach, Fl. June 2011 – December 2012
Administrative Assistant
Answered phones, greeted customers, faxed, responsible for filing system, contacted customers for verification, assisted with staff when needed, organized meetings, made reservations for company functions.
Teleperformance, Boca Raton, Fl. Nov. 2010 – May 2011
Customer Service Rep./ Tech Support
Answered phones inbound call center, troubleshoot for a wireless phone company, checked for service of phone, error messages, voice mail, internet settings, setting up new service for phones.
Randstad, West Palm Beach, FL. June 2007- Nov. 2008
Secretary
Greeted Clients, faxed, answered phones. Organized files for new cases filed documents in files and at Court, made copies.
Allied Interstate West Palm Beach, Fl. Nov.-2006-May 2007
Debt Collections
Called debtors to negotiate debt, skipped trace to locate, calculated payments for balance, updated personal information and checking information, verified contract information for payment with debtor.
Personally Yours Staffing West Palm Beach, Fl. Aug.2004-Nov. 2006
Administrative Secretary
Prepared legal documents, scheduled hearing, updated information for files,
worked collaboratively with staff to provide essential client information, reorganized client computer files to reflect current status, received customer complaints, performed data entry from customers complaints, organized paperwork for files and management.
Guardian ad Litem West Palm Beach, Fl. Feb. - July 2004
Division Secretary
Prepared legal documents, resolved complaints and issues, updated database, organized files for attorneys for court, maintained calendar for trials, mediation, depositions and other appointments.
Department of Children & Families WPB, Fl Aug. 2000 -Feb. 2004
Legal Assistant
Drafted motions and orders for court, maintained calendar for trials, mediation, depositions and other appointments, extensive preparation for trials, researched discovery, scheduled court hearings and mediation.
Education:
Cooper Career Institute, Paralegal, Associates Degree
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