ebony young

**** **** **** **. • Conyers, GA ****3 • 404-***-****• adtuq1@r.postjobfree.com

Diligent, customer-oriented professional with a solid track record in providing administrative and clerical support to organizational departments and programs. Exhibit superior interpersonal skills while forging solid working relationships and communicating with clients. Thrive in diverse and fast-paced environments.

Professional Summary:

Offering more than 8 years of sale operation management in a high paced environment.

Exceptional leadership experience that drives full time and temporary staff learning, implementing timelines, operation frameworks, and utilizing a customer service satisfaction to drive performance. Worked alongside team members while providing constructive and reflective feedback to improve performance

Highly analytical professional dedicated to extracting and investigating performance data, implementing effective improvements, and providing strong business resources.

Areas of Expertise:

Sales Production

Quality & Standards

Staff Professional Development

Performance & Data Analysis

Federal & State Compliance

Data Management

Budgeting & Cost Reduction

Career Track

Sales Operations Specialist, United Healthcare - Atlanta, GA 2011 to 2019

Developed effective communication skills

Client-focused management strategies

Proven experience in high-pressure, quick-response environment

Sales production within quality metrics

Meet Quality and Customer Satisfaction requirements

Maintain accurate documentation in database

Take accountability and ownership for any follow – up work needed to resolving and close issues

Maintain proficiency in all technical applications (technical skills and system knowledge)

Ability to work independently and collaborate with others

Serve as a resource for others

Contract Coordinator, Centene Corporation - Smyrna, GA 2009-2011

Review client contracts for accuracy and input client information into database

Provide office, project management, provider recruitment and data

analysis support

Support Provider Relations Field Reps to resolve claims and payment concerns

Answer incoming telephone inquiries from providers and assist with problem resolution

Review and processes incoming and outgoing documents, including directory updates, provider credentialing applications, contract maintenance forms and other related documents

General Manager, 581 Muzik Groupe, Inc. -Decatur GA 2006-2009

Bookkeeping for artists tours and local performances

Coordinate all scheduling of travel for artists, families and production crew

Maintain all social media postings and calendar events

Software / Tools

Windows • Microsoft Word • Excel • PowerPoint • Outlook

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