Dwayne Matt

Largo, FL ***** adtups@r.postjobfree.com

727-***-****

I have several years’ experience in retail store management, funeral home operations, and leadership in a high-volume environment.

Authorized to work in the US for any employer

Work Experience

Associate Online and Delivery Manager

Trulieve, Inc. - Clearwater, FL May 2022 to Present

•Assist the Store Manager in planning and implementing strategies to drive service standards and positive sales results

•Maintain an ultimate patient experience environment by leading and coaching teams to company service standards

•Oversee the daily operations of the store, including opening and closing procedures, meeting company standards, and ensuring all SOPs are being followed

•Train and develop patient consultants, ensuring all Patient Consultants are knowledgeable on all company products

•Oversee store showroom operations, monitoring consultant interactions with patients, and ensuring proper verbiage is being used

•Monitor register sales and complete required cash drops throughout each shift, ensuring cash registers do not go above $2300

•Audit completed transactions, ensuring patients have been dispensed the correct milligrams under the correct route of administration per DOH guidelines

•Monitor walk-in queues within the POS system; ensure timely processing and identify opportunities by communicating with the team on issues, concerns and updates • Maintain knowledge of loss prevention policies and procedures

•Maintain good working relationships with other store operating areas as needed, assist with patient return process, and product availability spreadsheet

Licensed Insurance Agent

Great Western Insurance Company

November 2017 to Present

•Promote the insurance agency to customers who need insurance

•Network with potential customers

•Educate customers on each type of insurance coverage and make recommendations based on their needs

•Evaluate current insurance policies and recommend additional coverage when needed

•Maintain all insurance documents in a confidential way

Shift Supervisor

Trulieve, Inc. - Saint Petersburg, FL July 2020 to May 2022

KEY DUTIES AND RESPONSIBILITIES

•Responsible for department scheduling based on business needs.

•Responsible for assisting the delivery drivers with handling and resolving patient issues and escalations during deliveries.

•Oversee the timely execution for processing all online pick-up and delivery orders to meet the company standards.

•Establish processes and assign tasks that create an effective and efficient workplace based on business trends and work environment.

•Partner with the General Manager to provide coaching, training and development to the fulfillment and delivery team that is focused on company/service standards and accountability to meeting team specific objectives.

•Verify team accuracy of order fulfillment through regular auditing of item descriptions, batch numbers, quantities, and all required order documents.

•Monitor all queues within the POS system; ensure timely processing and identify opportunities.

•Manage the cancellation process of all expired orders within the POS system.

•Closely monitor customer transfer requests and partner with the Associate Inventory Manager to ensure proactive processing and logistical strategies are executed.

•Maintain strictest confidentiality in compliance with regulatory compliance and HIPAA guidelines.

•Maintain good working relationships with other dispensary operating areas.

•As needed, assist with oversight of daily operations and opening/closing duties.

•Perform any other tasks that have been assigned by management.

Patient Consultant

Trulieve - Clearwater, FL

December 2019 to August 2020

•Provide exceptional customer service to patients, guests, and coworkers

•Coordinate return and exchanges in accordance with company policy

•Print return/exchange forms for all stations and delivery

•Update the Register Inventory sheet as needed

•Assess inventory needed in the live inventory room and transfer items as needed, complete daily inventory counts

•Assess inventory overages and shortages and submit inventory needs to the logistics

•Assess accessory needs with manager and order as needed

•Enter all vape pens and merchandise into point-of-sale system when received

•Perform other duties as assigned

Director/Manager

ZION HILL MORTUARY FUNERAL and CREMATION SERVICES

September 1996 to December 2019

As a Funeral Director/Embalmer who manages all phases of the funeral arrangement from setting up funeral services to final disposition. I interact directly with client families, making all arrangements, handling all aspects of the service, and ensuring the client's family receives a flawless experience that captures, acknowledges, and shares the life purpose of their loved one.

As a Funeral director, I was responsible for organizing funerals and running the day-to-day operations of the funeral home. I held several meetings with the families of the deceased to determine funeral details and guide them through the process. In addition to these duties, I took care of financial accounts, employee training, inventory monitoring, and other internal functions. Work hours are normally irregular, since I was always on-call. As a funeral director I describe my career as challenging yet meaningful. Funeral Director Duties and Responsibilities

Consult with Families, Coordinate Funerals, File Legal Paperwork, Manage Business Operations, and Supervise Employees.

Funeral Director Skills- Organization skills, Interpersonal skills, Project management, Business acumen, and Knowledge of legal procedures.

Education

Certificate of Completion in Cannabis Agriculture and Therapeutic Science

Learn Sativa University - Orlando, FL November 2019 to Present

Associate in Science

Miami Dade College - Miami, FL

June 1999 to April 2001

Associate in Arts

Northeastern Oklahoma A&M College - Miami, OK

June 1987 to June 1988

High school diploma

Lakewood Senior High School - Saint Petersburg, FL

August 1984 to June 1987

Skills

•Leadership (10+ years)

•Cash Handling (10+ years)

•Management (10+ years)

•Supervising Experience (10+ years)

•Store Management Experience (10+ years)

•Retail Management (10+ years)

•Merchandising (10+ years)

•Payroll (10+ years)

•Project Management (10+ years)

•Operations Management (10+ years)

•Customer service (10+ years)

•Business development (10+ years)

•Store management

•Microsoft Excel

•Microsoft Word

•Microsoft PowerPoint

•Computer literacy

•Sales

•Strategic planning

•Microsoft Office

•Profit & loss

•Succession planning

•Windows Languages

•English

•Expert

•Spanish

•Beginner

•Management

•Computer Networking

•Performance Management

•Auditing

•Order Fulfillment

Links

https://www.linkedin.com/in/doc-matt-713069101

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