Assistant Manager Customer Service
Resume:
Genia Dial
Summerville, GA, *****, US
**************@*****.***
Work Experience
**/**/**** - **/**/2002
Mohawk Industries, Inc., Quality Control Auditor
Evaluate the issue and meet with supervisors and human resources to determine the most effective remediation techniques
Collect and analyze waste, re-work, and claim information to recommend corrective actions as relates to quality problems in order to reduce company costs
Establish and enforce effective procedures for quality control Establish and enforce effective procedures for quality control, work place safety, and equipment maintenance
Develop and works with supervisors in all areas such as employee relations, problem solving, setting and achieving goals, budget control, manufacturing processes, scheduling Achieve group and plant level quality objectives
Develop and work with supervisors in all areas such as employee relations, manufacturing processes, achieving goals Develop and implement overall quality control procedures Direct the quality control program designed to ensure continuous production and service consistent with established standards
Evaluate quality control procedures and policies to develop and implement strategies to streamline departmental operations, improving efficiency and quality in the assigned area Addressing issues related to labor, material requirements Led team in an effort to give operations the tools need to deliver quality products to the customers
Provided quality support to all aspects of residential strategic business unit through charting of daily, weekly, and monthly off-quality, waste, and claims
Managing quality at a carpet finishing site
Provide assistance to employees and supervisors in solving work related problems
02/01/1992 - 11/01/1995
Bugle Boy Outlet, Assistant Manager
Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
Establish and implement policies, goals, objectives, and procedures for their department.
Direct and supervise employees engaged in sales, inventory- taking, reconciling cash receipts, or in performing services for customers.
Inventory stock and reorder when inventory drops to a specified level.
Enforce safety, health, and security rules.
Keep records of purchases, sales, and requisitions. Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise. Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints. Examine products purchased for resale or received for storage to assess the condition of each product or item.
Instruct staff on how to handle difficult and complicated sales. Assign employees to specific duties.
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Plan and prepare work schedules and keep records of employees' work schedules and time cards.
Education
1995
Ashworth Middle, and then I home schooled to achieve my GED, GED in General Studies
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