ARIUS F BUTLER

**** ****** ***. *******, ** *****. 901-***-****

Email · finesseari92@gmail.com

Experienced and mo vated Customer Support Specialist looking for a posi on where my communica on, customer service skills, and tenacity can be u lized to help support an innova ve, diverse company. Authorized to Work in the US for any employer. EXPERIENCE

04/2021 - PRESENT

VIRTUAL TECHNICAL SUPPORT/SALES REP - AT & T, ASURION Provide exceptional customer and technical support on the phone or via messages through our website, chat, and/or e-mail, in a prompt, courteous, and efficient manner After assessing the customers concerns, you will then identify and arrange solutions Explain device capabilities and other product offerings Serve, Solve and Sell!

Troubleshoot technical issues for our customers personal devices; evaluate concerns and issues, identify and deploy solutions, and help customers with troubleshooting steps Meet metrics for call measurements and sales goals; receive feedback/coaching/training from the management team including Trainers, Quality Analysts 11/2019 - 03/2021

VIRTUAL CLAIMS ASSOCIATE - SEDGWICK

Analyze reported lower-level level general liability claims to determine benefits due; and to ensure ongoing adjudication of claims within.

Supports other claims representatives, examiners and leads with larger or more complex claims as necessary

Processes general liability claims determining compensability and benefits due; monitors reserve accuracy, and files necessary documentation with state agency Communicates claim action/processing with claimant, client and appropriate medical contact Ensures claim files are properly documented and claims coding is correctMay process routine payments and prescriptions and status reports for lifetime medical claims and/or defined period medical claims

Maintains professional client relationship

02/2017 - 10/2019

VIRTUAL TECHNICAL SUPPORT REP, TELEPERFORMANCE

Works independently under a metric driven, goal and reward- oriented system Check and explain coverage for devices

Troubleshoot IOS devices and Macs, schedule service appointments and set up repairs Reinstall opera ng systems, install apps and assist customers with managing the memory of Macs Notate calls and assign cases as necessary 10/2016 - 01/2017

GUEST SERVICES REP, DISNEY

Use your impeccable guest service skills to assist inbound queries through calls, chat, social media or email;

Contact guests through outbound calls; Resolve issues affecting guests experiences Channel escalated issues to appropriate supervisors/managers; Bring stories to life with scripted and non-scripted guest-engagement statements; Ask open-ended questions to assess guest needs and make appropriate recommendations and resolutions.

08/2015-09/2016

HEALTHCARE COMMUNICATIONS AGENT, CONNEXION POINT

● Use active listening and provided tools to determine the best outcome for your caller

● Utilize your customer service skills to guide your caller to their best outcome

● No cold calling! Inbound callers seeking your help and guidance!

● Must be a quick learner and able to multitask

● One call resolution

● Follow Quality Assurance guidelines & complete required compliance training EDUCATION

PRESENT

BUSINESS MANAGEMENT & ACCOUNTING, STRAYER UNIVERSITY 06/2014

CERTIFICATION IN MEDICAL ASSISTANT, ANTHEM CAREER COLLEGE 05/2010 DIPLOMA, MESSICK HIGH SCHOOL

SKILLS

• Zendesk Experience

• AS-400

• Social Media Knowledge

• Database Management

• Microso Office Experience

• Type 50 wpm

• Experience Working in a Virtual

Environment • TCIS Experience

• Professional Phone E que e • Excellent

Communica on Skills • CSM Experience

• Talkdesk Experience

• Ilog Experience

• Works Well Under Pressure • Peopleso

Experience • SAP Experience

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