Customer Service Independent Consultant

Maha Ahmed

Address: **** *, ******* **, ***** ***, Oak Lawn, IL 60453, USA

Phone: + (1-773-***-****

Email: **********@*****.***

Quality Auditor Manager Independent CONSULTANT/COUNSELOR/ Director /Coordinator/ MANAGER/CUSTOMER SERVICE MANAGER

(Government Organizations)

Versatile professional with exceptional experience in sales and marketing, customer service, people management and general administration. Adept in assessing, evaluating and interpreting medical information and care planning. Qualified with a Bachelor of Science and Management. Hands-on experience in evaluating feasibility of new business projects and monitoring its progress. Skilled in designing and disseminating weekly/monthly MIS reports/presentations. Proficient in maintaining records and upkeep of database while ensuring that all cases are promptly and appropriately recorded. Expert in monitoring and enhancing staff skills while conducting performance appraisal and making apt recommendations on staff training/development, recognition and remuneration. Conducting ongoing essential case management activities of assessment, problem identification, planning, and implementation. Coordinate with all other departments to facilitate completion of tasks/goals. Showcases outstanding interpersonal, communications, negotiation and people management skills when coordinating with internal and external customers.

CORE COMPETENCIES

Business Proposals/Presentations Client Relationship Management Commercial Management Management Reporting Maintaining Customers Database Customer Service/Satisfaction New Business Development Project Management People Management General Administration Counseling/Consultation Sales and Marketing

KEY SKILLS AND ACHIEVEMENTS

Counseling manager – At Kids Hope United, successfully formed counselor/client relations while working directly with individuals/couples/families/groups. Developed treatment and rehabilitation plans in cooperation with clients, including review and modification at specific intervals. At Advanced Health (UIC), catered to families and their children with disabilities including those with autistic, mental retardation, behavioral problems, or having trouble with the law or substance abuse, or abuse/neglected by parents/guardians — while working as counselor.

Team Management – At PBM Graphics Manufacturing Company supervised over 80 employees per shift. Organized and facilitated team meetings, conducted presentations and formal training programs. Supervised and conducted performance reviews of all materials handling personnel in the assembly department.

Administration and Case Management – At Kids Hope United, enabled effective case management, including providing/arranging for resources and services needed by clients such as advocacy, linkage, support, consultation and follow-up of these services. Maintained administrative and programmatic responsibilities related to agency mental health programs, especially programs to which personnel are specifically assigned. Coordinated weekly supervision and reported all case work — especially any information that may be of a critical nature and would require immediate intervention. Accountable for paper work that included reporting client data, writing progress notes, and reports, and other internal/external reports.

CAREER HISTORY

QUALITY AUDITO

QITY AUDITOR

Jan 2014 – Present

Delivering exceptional customer service, assisting/ answering customers with any questions on how to send their packages.

Providing apt recommendations to customers on the best way to guarantee package arrival while ensuring the lowest cost.

Supervising all customer issues relating to mail and delivery problems.

Managing all bulk mail for corporate that have contract with the post office.

Guiding and helping renew customer’s passports.

Mentoring and training new employees.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings.

Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; applies feedback to improve performance; Monitors own work to ensure quality.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions

Independent Consultant/Energy Analyst Hudson Energy, Chicago, Illinois

Aug 2010 – Present

Advised clients on ways to save energy and lower their electricity/gas bill as well as helping clients with issues they face in their business or with any governmental issues.

Recommended ways to control the unpredictable rates through the delivery company.

Ensured smooth transition from sales to implementation with partners and Shift Wise Operations.

Promoted and maintained strong current partner relations.

Conducted web and in person demos with MSP partners and prospects.

Analyzed and developed partnerships with new and existing verticals.

Managed contracts and fee negotiations with new partners.

Coordinated/Conducted training for MSP partner on new features and offerings.

Identified opportunities for direct sales through MSP networking.

Recruiter Cook County Hospital, Chicago, Illinois

Jul 2008 – Aug 2010

Accountable for recruitment of all new hires from nurses to M.D.

Assessed all candidates from previous hire and update all files.

Provided training for all new hires/administrative assistants.

Reported all applicants to the health care system.

Oversaw all policies and rules for business administration department.

Reported directly to the Director of the hospital.

Manager/Supervisor/Team leader/Auditor/ Quality Control at PBM Graphics Pharmaceutical Manufacturing Company

Jul 2007 – Jun 2008

Oversaw all production lines and the quality control for the products that were printed.

Conducted audit of all employees that worked on the forklift and other machines and wrote reports for the first shift; the audit of the machines and report were given to the company controller.

Maintained documentation of customer requirements and provided appropriate training to personnel.

Interpreted overall organizational directives and applied them to team and individual objectives.

Handled and provided input to management regarding individual team member performance.

Organized and facilitated team meetings.

Conducted presentations and formal training programs.

Monitored and ensured achievement of goals, objectives and timelines

Counselor Advanced Health (UIC)

Oct 2005 – Jun 2007

Attended court, school meetings, and doctor’s family camps while explaining the need for appropriate behavior and the consequences of inappropriate behaviors .for the family and their kids.

Provided one-on-one counseling and rewarded youth with praise and positive points for practicing and displaying appropriate behavior.

EARLIER CAREER

Group Home Counselor/Manager Kids Hope United, Lake Villa, IL

Aug 2000 – Oct 2005

Counselor/ Manager Aunt Martha’s Shelter Recruiting Individuals, Bridgeview, IL

Jul 1998 – Aug 2000

President/CEO US Export Inc., Chicago, Illinois

Feb 1993 – Mar 1997

Lead Teacher/ Assistant Director Children’s World, Lake County, Illinois

Jun 1988 – Jan 1993

EDUCATIONAL QUALIFICATIONS

Bachelor of Science and Management (Psychology) University of Illinois

08/1978

University Of strayer

07/2003

COMPUTER SKILLS

Proficient in PC/MAC, word processing, spreadsheets, database, PowerPoint, Microsoft Excel, and Outlook.

PERSONAL DETAILS

Date of Birth: 04th Oct, 1962

Marital Status: Single

Nationality: American

Languages: English, Arabic

Driver’s License: USA (IL)

References available on request

Contact this candidate