Samira Rahi

***** ******** **

Woodbridge VA ****3

(Cell) 571-***-****

Email: adtune@r.postjobfree.com

Education

Bachelor degree in Economics.

Introduction to Accounting Certificate (CFT)

Introduction to Financial Services Operation Certificate

Financial Services Operations Diploma

General Financial Services Diploma

Leadership development certificate (program of 8 months 2015)

Project management Diploma

Career Profile:

Dept of Motor Vehicle (DMV) Assistant Manager/ Fair Oaks CSC:

Manage the CSC.

Coach and develop team member.

Solve conflict with customers.

Approving attendance sheet, conducting meeting. Sending reports to District Manager.

Audit, and monitoring the inventory.

Attend conference calls and meeting with the district management team.

Assist in interviewing new hire.

Administrative office work

Explain policies and procedures to the staff member

Ability to combine data from multiple sources when needed for the analysis.

Ability to apply data to business purposes and verify data accuracy.

Communication and interpersonal skills.

Interpreting data and trends to support business activities.

Identifying process improvement opportunities based on data.

Assistant Branch Manager/ Bank Officer, Burke and Herbert Bank since August 2015 to present.

Set the example for outstanding customer service to over 60000 account holders

Ensure the branch and vaults are opened and closed on a timely basis.

Act as Manager for 5 months and in the manager’s absence.

Perform monthly audits to maintain the integrity and the branch efficiency.

Conduct BSA and Security meetings.

Supervise and coach employees and support Senior Management in the day-to-day financial operations.

Report to senior manager the business plan and participate in conference calls.

Educate/train staff on Federal financial guidelines for proper cash handling.

Maintained 100% compliance with IT security permission/authorization documentation to protect the network infrastructure.

Solving customers’ banking issues and provide excellent Customer Service

Balance vaults, coin machines.

Directed contract research/evaluation of loan and wealth management opportunities for individuals and businesses.

Security overseer to secure/dispose of sensitive customer data and information in accordance with federal/state/local laws and policies-100% compliance enforced

Manage the branch including administrative duties.

Keep staff informed of pertinent changes in operational policy and procedures.

Maintain and test alarms and other security devices.

Balance and troubleshoots ATM/Debit card concerns.

Meet with staff regarding branch security and safety issues and sales.

Attend Bank events and outreach business.

Sales and Service representative, Burke and Herbert bank and trust company, Virginia, 2008-Present.

Responsible for selling products and services to customers.

Responsible in identifying products and services that the bank offers to improve quality and increase sell.

Communicate with customers and serve as central point of opening accounts and banking operations.

Perform a variety of administrative tasks.

Solve customers’ banking problems. Managed bank accounts, certificate of Deposits, Individual Retirement accounts, Safe Deposit Boxes.

Provide outstanding customer service to customers and handles correspondence.

Assist management with auditing the branch.

Participate in Bank events and serve as captain supervising employees.

Teller, Burke and Herbert Bank and Trust company, Virginia, 2007-2008.

Performed multiple bank teller functions.

Assist customers with their banking transactions including cash, deposits, withdrawals, loan payments.

Balance multiple debits and credits to the General ledger accounts

Provide a good customer services to customers.

Head Teller, BB &T bank and Trust company, 2005-2007.

Responsible for processing commercial deposits coming from the branches and the stores.

Responsible for encoding and recording daily transactions on the computer.

Accounts receivable Clerk, Sheraton Hotel, Doha, Qatar, 2003-2004

Responsible for encoding invoices on the computer

Responsible in performing audits throughout outlets and hotel.

Maintain records and entry data into the system.

Qualifications

Proficient in Microsoft Office (Word, Excel, Power Point and outlook)

Excellent experience and excellent skills in customer service

Excellent interpersonal skills, ability to work well with others, in both supervisory or support staff roles.

Notary Public.

Great team player.

Problem solving high abilities. Strong Organization.

Contact this candidate