Monika Thomas

Administrative Professional

Killeen, TX 76541

adtun4@r.postjobfree.com

+1-409-***-****

Proficient Administrative professional and Student Financial Aid Coordinator, well-versed in program options and regulatory requirements for federal student financial aid assistance. Well-organized and hardworking with a good grasp of related paperwork and processes. with 7 years of helping students reach their full potential through education. I am eager to connect prospective applicants with underutilized governmental and private aid programs. Dedicated to enhancing institutions' incoming student body diversity by maximizing financial contributions for deserving students.

Work Experience

Financial Aid Advisor

Yahweh Beauty Academy - Killeen, TX

January 2014 to Present

• Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.

• Reviewed financial aid appeals, issuing secondary and final judgments on award packages.

• Helped individuals complete physical and electronic paperwork such as FAFSA.

• Counseled students and parents about financial aid options and program details.

• Processed federal financial aid verifications per NACCAS guidelines.

• Provided financial aid counseling to enrolled and prospective students.

• Reviewed initial financial aid applications for accuracy and compliance with reporting standards.

• Accepted and processed account payments.

• Established plans and payoffs for customers' loans, prioritizing control of overall cost Office Manager

ASAP Bail Bonds - Beaumont, TX

November 2008 to December 2013

• Overseeing general office operation.

• Greeting visitors, answering a high-volume of incoming phone calls and delivering world-class service to our customers.

• Coordinating appointments and meetings and managing staff calendars and schedules.

• Supervising, mentoring, training, and coaching our office staff and delegating assignments to ensure maximum productivity.

• Purchasing office supplies and equipment and maintaining proper stock levels.

• Producing reports, composing correspondence, and drafting new contracts.

• Creating presentations and other management-level reports Customer Service Representative

West Telecommunication - Beaumont, TX

September 2001 to October 2008

• Answer incoming calls in a timely and friendly manner.

• Evaluate caller problems and complaints and provide appropriate solutions.

• Respond to customer needs and provide personalized service.

• Provide product or service information and generate interest in the offering.

• Upsell products and services.

• Research the required information using available resources.

• Process orders, forms and applications.

• Route calls to other team members when needed.

• Keep relevant records of customer interactions.

• Identify any problems the customer may face.

• Report customer feedback.

• Complete call logs and reports.

• Manage and update customer database.

• Follow up on customer calls.

• Increase customer loyalty by offering the right experience over the phone. Education

Some college in Business

Lamar Institute of Technology - Beaumont, TX

January 2002 to May 2002

High school diploma or GED in General Studies

Central High School - Beaumont, TX

September 1997 to May 2001

Skills

• Dispatching

• Customer support

• Live chat

• Typing

• Sales

• Windows

• Food service

• Recruiting

• Documentation review

• Google Suite

• Data collection

• Computer networking

• Inside sales

• Negotiation

• Tutoring

• Teaching

• Cosmetology

• Microsoft Office

• Mac OS

• Communication skills

• Organizational skills

• English

• Microsoft Outlook

• Google Docs

• Technical support

• Computer operation

• Quality assurance

• Clerical experience

• Cost control

• Customer service

• Business development

• Financial analysis

• Conflict management

• Financial planning

• Leadership

• Cash handling

• Cashiering

• Administrative experience

• Maintenance

• Help desk

• Search engines

• Process Improvement

• Management

• Financial Report Writing

• Telecommunication

• Budgeting

• Project Management

• Human resources

• Social media management

Certifications and Licenses

Cosmetology License

February 1923

Groups

Notary Public, State of Texas

November 2008 to Present

Public servant with statewide jurisdiction who is authorized to take acknowledgments, protest instruments permitted by law to be protested, administer oaths, take dispositions and certify copies of documents not recorded in the public

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