Customer Service Store Manager

HATTIE ALEXANDER

**** ********** **, *******, **, 75040 • 1-318-***-**** • ******************@*****.*** Proficient in controlling shrinkage, overseeing inventory and leading financial operations for [Type] companies. Skilled [Job Title] bringing creative approaches to meeting customer needs and business targets. Dedicated to keeping business operations sustainable and agile in dynamic markets.

Merchandising

Relationship building and management

Operations

Systems and software programs

Sales expertise

Database management

Mentoring and coaching

Team leadership and coaching

Opening and closing procedures

Staff training and development

Sale expertise

Vendor management

Business Strategy

[Type] laws and regulatory compliance

Merchandising expertise

Customer relations

Goal-oriented

POS systems

Maximizing profitability

Accurate money handling

Goals and performance

Hourly shift management

Product and service sales

Training and mentoring

Bank deposit procedures

Staff management

Personnel development

Mathematical aptitude

Detail-oriented

Inventory management

Strategic thinker

Excellent customer service skills

Strategic thinker

Excellent customer service skills

Order management

Training and development

Financial operations management

Store displays

Order processing

Customer-oriented

Customer service

2000 Business Management - Northwestern State University College of Nursing - Shreveport, LA 2005 Child Development - Blue Cliff College - Gulfport - Gulfport, MS 1997 High School Diploma - Booker T. Washington High School - Shreveport, LA PROFESSIONAL SUMMARY

SKILLS

EDUCATION

11/15 to Present Store Manager - Circle K - Mesquite, TX Managed all aspects of store operations, including organization, maintenance and purchasing functions. Coordinate sales promotions and provide sales targets Kept inventories accurate with daily cycle counts and [Timeframe] audits to identify and resolve variances. Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.

Developed new store location from ground up by hiring and training efficient team. Completed [Timeframe] payroll for [Number] employees with [Software] and [Software]. Proactively identified performance gaps among [Job title]s and implemented process improvements to enhance [Result]s. Growing a loyal customer base

Increased profits through effective [Type] training and troubleshooting profit loss areas. Directed construction of product displays on [Timeframe] basis, following corporate planograms, promotions and seasonal trends.

Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively. Reviewed and monitored scheduling, purchases and other expenses to maintain $[Amount] quarterly budget. Partnered with customers to enhance communication and maximize business opportunities Completed [Timeframe] profit and loss performance reports. Executed proof of concept strategic initiatives for future goals, including digital signage and guided selling plans. Boosted revenue by $[Number] by developing and deploying strategies to effectively improve operations. Reviewed performance data to monitor and measure productivity, goal progress and activity levels, including financial, sales and activity reports. Implemented new [Type] process and identified poor work habits to improve effectiveness. Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.

Meet or exceed store sales and profit targets by inspiring consumer loyalty Interviewed job candidates and made staffing decisions Reconciled daily sales transactions to balance and log day-to-day finances with [Software]. Managed vendor selection and relations to guarantee best pricing and on-time deliveries for such items as [Type] and

[Type].

Proposed

Integrated

Competitive Analysis: Performed competitive analysis to make recommendations for future company growth. WORK HISTORY

ACCOMPLISHMENTS

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