adtugs@r.postjobfree.com

Chelsea Friel Englewood, CO, 80110, USA

+1-239-***-****

Highly organized and detail oriented virtual assistant, administrative assistant, and customer service professional. Skilled in working remotely to provide services to clients worldwide. Proven e iciency with an ability to multitask and quickly learn multiple computer so ware programs, o ice filing systems and cloud service programs. A team player, who works well individually with minimal supervision and with others. Excellent written and verbal communication abilities. Eager to bring strong administrative and customer service skills to a fast growing company in need of top level support and execution. Highlights

Schedule

Writing

Ordering

File

Management

Data Entry

Communication

So ware

Applications

Team

Management

Customer

Relations

Microso

So ware

Calendar

Management

Detail Oriented

Inventory

Control

Conducting

Reports

Shipping

Receiving

Product

Knowledge

Presentations

Phone Calls

Emails

Auditing

Training

Highly

Organized

Interpersonal

Skills

Design So ware

Merchandising

Marketing

Meetings

Reservations

Events

Sales

Quality Control

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Worked in o ice as well as remotely from a home o ice. Provided administrative support to the company owner, management, associates and customers. Data Entry

Scheduled and coordinated company meetings, interviews, and client appointments. Managed calendars for management and sta

Performed a wide range of administrative duties from purchasing and maintaining company supply inventories while adhering to budget to organizing paperwork and files. Organized promotional events in order to boost sales. Inbound and outbound calls

Handled all email, phone, and fax interactions while being in charge of all social media content, posts, blogs, and advertisements.

Reported to company owner and assisted o ice personnel and customers. Established relationships with product vendors and clients. Worked remotely from a home o ice and operated a freelance graphic design business. Worked with clients from all over the globe remotely, communicating through video, email, and phone. Produced and created high quality visual solutions for clients including logos, layouts, flyers, photos and more, that captured the attention of those who saw them and communicated the right message.

Studied design briefs to determine job requirements Scheduled projects and defined budget constraints

Prepared rough dra s and presented ideas to clients Tested graphics across various media

Adjusted designs a er client feedback

Highly experienced in using design so ware and technologies (such as InDesign, Illustrator, Dreamweaver, Photoshop) in order to develop illustrations, logos and other designs. Held a keen eye for aesthetics and detail

Designed many web pages, brochures, posters, flyers, logos, signs, book covers, magazine layouts, annual reports, advertisements, book layouts, menu layouts, newspaper layouts, product labels and many other communication materials. Produced digital and print ready files a er reviewing final productions for errors and ensure that final prints reflect client specifications.

Applied administrative and time management skills in order to multitask and meet challenging deadlines in a timely manner.

Work experience

A Denver Barber Company

January 2020 January 2022

Administrative Assistant

Self Employed

January 2008 current

Freelance Graphic Designer

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Utilized written and verbal communication skills with clients in order to establish the needs of the client using so ware to complete projects and revise projects based on client feedback. Lead and motivated a team of 10 or more associates. Delegated tasks, wrote schedules, managed calendars, responded to various emails, met targeted sales goals, met challenging deadlines, performed multiple administrative tasks in and out of the o ice through out the day while managing a team, a department, and interacting with customers on the sales floor. Organized store and department operations, allocating responsibilities to personnel Guided sta towards maximum performance

Met and exceeded company sales goals

Coordinated and oversaw in store promotional events and displays in order to push sales and meet targeted sales goals

Conducted store inspections as well as health and safety food inspections Recruited associates, held interviews, trained, and supervised sta Managed company and department budgets

Ordered product and supplies

Conducted inventory

Wrote schedules

Maintained and compared statistical and financial records and reports Handled and di used customer queries and complaints Oversaw pricing and stock control

Analyzed sales, revenue reports, and forecasts

Managed sales and returns

Created and kept vendor and customer relationships Learned and operated retail so ware

Utilized sale history to predict future sales

Reduced shrink

Increased sales

Helped manage day-to-day operations by overseeing sta, handling customer service issues, and ensured that the department was running smoothly while providing support to the department manager and store management.

Supervised, trained, directed, and worked side by side with a team of 10 or more associates in a fast, high volume, store.

Wrote daily orders and completed daily backroom inventories. Utilized company equipment, research, budget and ordering tools to increase the accuracy of orders.

Filled sales floor shelfs and ad tables to store standards for customer availability and making sales.

Unloaded produce, meat, and dairy trucks.

Made signage and tags. Checked for out of dates. Scanned product to correct BOH and residual numbers.

Kept a clean 5S backroom.

Broke down pallets of product and organized items in department backroom. Worked safely and encourages the team to work neat, safe, and clean. Changes the departments ad tables for the weekly ad change.

Researched weekly ad items in department to be familiar with product and products on sale. Directed and worked with the team through prime time which includes priority stocking and direction.

Prepared the department for inventory.

Pulled bad or damaged product from the sales floor for reduced markdown sales and composte. Completed daily markdowns.

Worked remotely from a home o ice.

Managed large amounts of inbound and outbound calls in a timely manner. Performed administrative o ice tasks. Followed call center scripts in order to handle di erent topics. identified customer needs, clarified information, entered data, researched issues, and provided solutions to customer inquiries while also deescalating customer complaints and situations when needed.

Managed and updated customer databases

Answered inbound calls

Conducted outbound calls

Processed orders and payments

Product knowledge

Handled customer complaints

King Soopers (Kroger)

January 2019 January 2020

Customer Service / Produce Manager

King Soopers (Kroger)

January 2017 January 2019

Assistant Customer / Service Produce Manager

People One

2016 2017

Customer Service Representative

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Followed up with customers through phone calls and emails Oversaw operations and sta ing for the produce department within a grocery store. Ensured quality and freshness of all produce, suggested changes to inventory and pricing, and purchases supplies when needed. Monitored the quality of goods and customer service. Supervising, teaching, and shadowing 10 or more employees. Conducting and overseeing monthly inventory.

Calculating monthly gross profits.

Teaching supervisors as well as associates who are unfamiliar with produce Inventory how to successfully conduct and calculate produce inventory. Ordering product to stock shelves.

Receiving shipments and processing shipments in receiving ordered from third party warehouses. In charge of donating food products to food banks. Meeting health and safety expectations and standards. Improving company procedures. Food quality checks. Passing walk through and l inspections. Preparing department for l holidays and building displays large and small. Food sampling and cutting fruit and vegetables for samples as well as food platters. Increasing sales through promotional events, building displays, and cross merchandising produce with other departments product to make sales. Running a clean cooler and following cold chain policies for all perishable foods. Highly knowledgeable with produce preparation, packaging, presentation, and filling. Experienced in the crisping or conditioning procedure. Created a new crisping process to improve company procedures. Apply constructive critisicm and feedback to improve the overall department. Created and implemented health and safety policies, trained employees on safety standards, and conducted safety inspections. Continuously found ways improve safety culture in the workplace. Held weekly safety team meetings for all store associates and management Coordinated safety events in order to motivate safe working habits Spoke about safety tips, procedures, and store accidents Logged, compared, and monitored store accident numbers for associates and customers. Monitored truck deliveries and managing all goods and merchandise to the store. Unloaded trucks with warehouse power li ing equipment. Verified deliveries correct quantity by checking the receipts and performing quality inspections. Responded to customer inquiries and concerns, facilitated the shelf arrangement of products, sorted items, and helped with the store's organization and cleanliness.

Excellent time management skills

The ability to multitask to perform various tasks in a fast-paced industry. Consistently delivered a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. Was highly knowledgable in all areas of the Storeʼs business, including print, signs & graphics, and shipping. Responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx O ice products and services. Operated and maintained a wide variety of o ice equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

Provided an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs Ensured all customer problems are resolved quickly and to the satisfaction of the customer Proofed and edited customer files in adobe creative suite programs before finalizing the files for print.

Assisted customers with using printers, copiers, and fax machines. Assembled parcels and prepared goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and a ixing labels to parcels. Operated printers, hole punches, binding equipment, and lamination machines for customer projects.

Operated a POS system in order to ring up customers for purchases and shipping costs. Stocked merchandise and paper reams.

Walmart Supercenter

2014 2016

Customer Service / Produce Manager

Walmart Supercenter

2014 2016

Safety Team Leader / Manager

Walmart Supercenter

2013 2014

Overnight Produce Stocker, Cleaner, and Truck Unloader FedEx O ice and Print

Center

2013 2014

Customer Service Associate

Health Care - Personal Care Provider

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I was committed to helping individuals who may have su ered from old age, physical limitations or cognitive impairments. My daily duties included preparing meals, housekeeping, helping with personal hygiene, running errands, and providing companionship with a supportive attitude. Managed finances and keep track of scheduling obligations to make sure patients are able to pay bills on time and get to appointments safely

Helped patients make menu plans and shopping lists and provide dependable assistance in completing errands, such as grocery shopping

Maintained a clean and organized space for optimal patient comfort by completing tasks such as changing linens, sanitizing medical equipment and performing basic household cleaning Encouraged physical activity, mental alertness and social involvement by planning and participating in activities such as going for walks or playing games Analyzed patient health and well-being, and immediately report any concerning changes to a supervisor or medical professional

Participated in compiling case reviews to e ectively plan for a patientʼs future, assess current needs and make modifications to current care regimes AB Home Care

2012 2013

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Studied design layout, advertising, multimedia, design, math, and participated in many group or team activities to complete projects with deadlines. Studied literature, advanced english and writing, psychology, 3d art, advertising, and graphic design.

Studied advertising, marketing, drawing, art history, and graphic design. Education

Pikes Peak Community

College

2011 2013

Multimedia, Graphic Design, and Advertising

The Rocky Mountain

College of Art & Design

2009 2011

Graphic Design

The Art Institute of

Colorado

2007 2009

Graphic Design, Marketing, and Advertising

Going above and beyond for the customer.

Creating a positive experience from start to

finish that will keep the customer leaving with

a smile and returning for more business.

Over nine years of experience in the customer

service field working with all di erent kinds of

customers, management personnel and team

members from all over the globe.

Listens to customer concerns, issues and

questions.

Resolves customers concerns and answer

customers' questions to your best ability.

Maintains a positive attitude and calmly

respond to customer complaints.

Collects and analyzing customer feedback.

- Skype - Google Sheets

- Zoom - Hubspot

- Google Meet - Microso O ice

- Webex - Adobe Creative Suite

- Google Drive - Slack

- Google Calendar

Tech savvy, tech knowledgeable, and

comfortable using multiple computer

applications and so ware programs.

Experienced in saving files, documents, and

phots in di erent file extensions for email, web

usage, printed products, drives, and hard drive

storage.

Answered many incoming business phone

calls throughout the day.

Put calls on hold, transferring calls the to

correct department or extensions, took

down order requests, notes, relayed

messages, researched product availability,

and connected customers to management.

Deescalated many customer concerns over

the phone.

Daily sales reports

Daily, weekly, and monthly data entry

Monthly inventory data entry

Utilizing sales data and sales predictions in

order to make accurate orders

Submitting claims for broken equipment,

faulty equipment, repairs, recalls, and for

poor quality.

Daily Production Charts

Skills

Customer Service Computer Applications and So ware Phone Answering Data Entry, Charts, and Submitting Claims I have managed multiple associates and have

always been part of a team.

People management skills

Holding and coordinating team meetings

Coordinating team events and outings

Promotional Sales Events

Created team competitions with rewards to

spark daily work and task motivatio

Organized workflow and managed department

schedules by maintaining calendars for

department personnel and arranging meetings.

Wrote department schedules for 10 or more

employees.

Wrote daily task schedules and action plans.

Budgeted and used company projected

amount of hours that I was given to use for

my department.

Held the ability to strategically place

people where they needed to be

throughout the day to run a department

with enough coverage in order to keep the

department full and fresh as well as receive

a score on my overall schedule.

Very adaptable when it comes to learning

computer assisted ordering programs for

di erent companies in order to place, review,

and edit orders for a business.

Used sales history form the previous five

weeks to place an accurate order.

Tech savvy and very familiar with using all kinds

of di erent o ice equipment including but not

limited to:

Multiple desktop monitors, web cams,

printers, copy machines, fax machines,

scanners, external hard drives, laminating

machines, bindery machines, projection

machines, and paper shredders.

I am skilled and experienced in using all of the

Microso O ice programs including :

Microso Word

Microso Outlook

Microso Excel

Microso Powerpoint

Conducted inventory for many di erent

departments. This requires excellent

attention to detail skills as well as counting

skills with no room for error.

calculated the gross profit incomes for

di erent departments.

Conducted many store and company Audits.

Gathered data, gathered photos,

evaluated results, and implemented

change.

Assessed operational processes to ensure

company standards are being followed.

Created and followed through with action

plans.

Adobe Illustrator - creating vector graphics

Adobe InDesign - creating layouts for

books, brochures, menus, newspaper

layouts, and advertisements.

Adobe Dreamweaver - creating websites

and web friendly content.

Adobe Flash for creating animation and

videos.

Adobe Photoshop -editing and touching up

photos and creating posters and flyers.

Created posts and designed ads, cover

photos, backgrounds, profile pictures and

other visual content for di erent social

media platforms and websites. These

platforms include but are not limited to

Facebook, Twitter, Instagram, and

Pinterest.

Applied marketing skills and strategies in

order to catch the attention of a specific

target audience in order to convey a

message or sell a product.

Assisted companies in managing their social

media profiles.

People Management and Team Player Schedule Writing Computer Assisted Ordering Programs O ice Equipment Microso O ice Programs Inventory + Audits

Adobe Creative Suite Programs Designing for Social Media Platforms

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