Wanda Hudson

El Lago, TX *****

adtugi@r.postjobfree.com

+1-713-***-****

10+ years of experience as an Administrative professional seeking employment with a reputable organization. Professional yet personable, able to build a good rapport with customers. Exceptional problem-solving skills, flexible, adaptable, willing to learn and take on new responsibilities to achieve greatness.

Work Experience

IT Help Desk Support

Tech Mahindra - Houston, TX

July 2022 to Present

• Customer service-Serve as the first contact with customers who need technical assistance via phone, chat or email.

• Perform troubleshooting using different diagnostic techniques. diagnosed within Citrix, MFA (VPN, Mobile Pass+, Pulse), Main Frame printer and also Password issues.

• Provide quick resolution and excellent customer service

• Redirect unresolved issues to the next level of support personnel. Car Sales

Self employed/ supervisor - Houston, TX

October 2018 to February 2022

• Assist Customers through their car buying experience by findings vehicle that meets their personal/ business needs.

• Presented vehicle features and pricing information to assist customer decision-making.

• Asked qualifying questions to understand buyer requirements, interest and match to various vehicle options. Demonstrated car features and benefits and facilitated test drives to enhance customer experience.

• Completed opening and closing duties, balancing cash and making deposits. Ordered new parts and maintained inventory. Increased profits by 30% within the year. IT Help Desk/Epic Go-Live/HIM

The CSI Companies- Contract Methodist Hospital - Houston, TX July 2016 to May 2020

• IT Help Desk- Provide application technical support for Methodist Go Live users on Workstation for Methodist Hospitals within different states.Navigate users issues such as work flow, printing, and merging record issues.

• HIM-Prep, scanned and index patients’ medical records into DCS,Cerner and EPIC systems. Monitored patients' medical records, ran quality control checks to detect and correct inaccurate information. Documentation, scanning and imaging software to electronically file medical documentation in patients' medical charts. ensuring that records comply with health care system standards.

• Prepared billing.

• Epic Consultant- Drive the customer or Companies experience by assessing unique needs, ensuring efficient problem solving, maintaining a 90% satisfaction rate. Assist patients in signing up for EPIC online patient portal.

Administrative Coordinator

Christus HomeCare & Hospice - Houston, TX

February 2012 to December 2014

• Organize and conduct chart audits to keep the accuracy of medical records

• Managed high volume of incoming referral calls (Home Health, PHC & Hospice), Supporting elevated levels of customer satisfaction

• Served as a liaison between patients and health insurers while adhering to local/state/federal regulations and HIPPA regulations

• Reported any observed changes to the charge nurse immediately

• Managed daily tasks and sought opportunities to go beyond requirements and support business targets Customer Care Executive

Texas Home Health - Houston, TX

April 2009 to October 2011

• Optimized the patient experience across an average caseload of 40 daily, while maintaining and updating outbound call log reports and referral log as assigned by region. Maintained 90% accuracy in referrals.

• Planned/placed high volumes of calls while maintaining activities according to established timescales Monitored and generated report son post-discharge activities with providing relevant management information

• Evaluated and identified opportunities to drive process improvements that positively impacted customer outcomes

• Coordinated resources and schedules to meet targets and adhere to deadlines. Decreasing turnaround time by 50%

Office Manager/Billing Specialist

Vanguard Geriatrics - Houston, TX

January 2007 to January 2010

• Spearheaded day-to-day operations of an office, including scheduling, staffing, leading new member training, budgeting, and record keeping. Updated all physicians' credentials to ensure compliance with practice and adherence to HIPPA laws.

• Insurance verification, collection reports, activity reports, aging reports, audit reports, generate ERA reports, Processed denial claims and EOBs

• PRN Medical Assistant for physicians

• Translated health care services into coded medical claims for submission to insurance carriers. Resolved accounts quickly and accurately to obtain maximum reimbursement. 85% accuracy. Education

Certificate in Medical Coding & Billing

Transworld Academy - Houston, TX

May 2000 to May 2001

Associate's degree in Business technology

Houston Community College - Houston, TX

January 1998 to May 2000

Certification in Medical Assistant

Professional Careers Institute - Houston, TX

Skills

• Epic (1 year)

• Medical Records (8 years)

• EMR Systems (6 years)

• Patient Care (8 years)

• Medical Billing (6 years)

• Cerner (6 years)

• Experience Administering Injections (3 years)

• Insurance Verification (8 years)

• ICD-10

• Anatomy Knowledge (10+ years)

• Medical Coding (6 years)

• CPT Coding (6 years)

• Vital Signs (3 years)

• Help Desk (2 years)

• Analysis skills

• Medical terminology (6 years)

• Customer service (10+ years)

• Sales (10+ years)

• Customer Service

• Management (10+ years)

• Technical Support (2 years)

• VPN (1 year)

• Citrix (1 year)

• ICD-9 (5 years)

• Active Directory (Less than 1 year)

• HIPAA (10+ years)

• IT Support (1 year)

• Live chat (2 years)

• Customer support (10+ years)

• Customer service (10+ years)

• Computer skills (6 years)

• Medical scheduling (5 years)

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