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Warehouse Supervisor Customer Service

Location:
Santa Rosa, Laguna, Philippines
Posted:
December 04, 2022

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Resume:

MICHAEL LIU TUZON

OPERATION SUPERVISOR

Tenure: April. 2017 – November 2022

Maersk Philippines (former LF Philippines)

adtugd@r.postjobfree.com

SKILLS & ABILITIES

CONTACT WORK EXPERIENCE

092*-***-****

Blk 1 Lt 11 Mercedes Home IV - B,

Market Area, Santa Rosa City of

Laguna, Philippines

To be able to work in a company where I can

contribute my skills in providing quality service and where I can enhance my personality towards a

greater sense of responsibility. To be an ideal

addition to your dedicated work force in working

towards achieving the company’s visions and mission and to become one of your assets in the near future. Problem-Solving

Written Communication

Scheduling

Strategic Planning

Workflow Planning

Policy and procedure modification

MS Office

Self-motivated

Team Building

Warehouse Management

Facilitates timely receipts of all inbound deliveries. Supervises put-away activities by visually checking the operators on the floor

Monitors replenishments of stocks.

Monitors returned stocks.

Monitors all Sales Order from the system.

Checks and signs all delivery documents.

Checks the facility for damages such as roof leaks, broken down MHE, and/or further improvements in the facility

Coordinates with suppliers and purchasing department for repairs on major damages

Schedules pest controls and refilling of fire extinguishers. Receives MHE maintenance checklist from warehouse

personnel to

Discusses all issues, concerns and problems concerning operations, quality, environment, safety and health Ensures the operational activities are aligned with the principal’s target by giving specific guidelines and validating outputs

Gathered Data needed for KPI on a regular basis.

Revise KPI targets when needed to ensure continues improvement.

Reviews KPI result with warehouse personnel, supervisor and manager on a regular basis.

Conduct root cause analysis, corrective action to address nonconformance or unattained KPI targets.

Duties and Responsibilities:

1.

1.1 Monitors the completion of all inbound and

outbound activities

a.

b.

c.

d.

e.

f.

1.2 Evaluates warehouse facility and MHE

(Material Handling Equipment)

a.

b.

c.

d.

identify damages and issues on MHE.

1.3 Conducts regular Toolbox Meeting

a.

b.

1.4 Monitors Attainments of set KPI

a.

b.

c.

d.

EDUCATION BACKGROUND

TERTIARY

Canlalay Binan Laguna

Bachelor of Science: Computer

Science

AMA University Jan 2000 - Mar 2003

PERSONAL INFORMATION

Date of Birth :

Birth Place :

Age :

Sex :

Civil Status :

Citizenship :

Language :

September 2, 1983

Manila

39 years old

Male

Married

Filipino

Tagalog, English

Coordinate closely with the personnel assigned in load planning on the required number of trucks for deliveries on the following day.

If their insufficient number of trucks, assist in sourcing of trucks to complete the requirements in coordination with TMS (Transport Management Service). Facilitates the checking and clearing of POD from trucker. Facilitates the transmittal of cleared POD to the principal. Consolidate data from direct reports for presentation. To hauler’s Meeting. Review the summary of the POD documents submitted by the trucker particular on delivery schedule, POD documents, Return and Charges.

Facilitates the meeting and discusses with trucker their performance, issue and charges as applicable. Facilitates the conduct of periodic inventory count based on the SOP (Standard Operating procedure) agreed with the principal.

Assist in the conduct wall-to-wall count orientation among all personnel. Monitors the generation of the initial and final wall-to-wall count result covering variance and stocks reconciliation reports.

Monitors recommendation of inventory adjustment for approval Monitors the execution of inventory adjustment in the system. Monitors the system transaction from receiving, picking to invoicing in the system Conduct daily and weekly safety checks on equipment and Facility Conduct safety walks and other safety related activities. Regularly review the Emergency contingency plan and conduct appropriate drill. Conduct monthly environment health and safety Meeting. Discusses safety issues affecting operations (e.g. PPE, MHE and other requirements set by the principal)

Provide safety Guidelines to avoid LTA (Loss Time Accident) Discusses improvement for recommendation to the manager/ Sr. manager-operation Document the minutes of the meeting and project recommendation to manager/ Sr. manager- operations

Coordinate with the company EHS, fire Dept. or local Government rep. for inspection and other requirements.

Extract data from the system and computes for the total man hours. Summarized all data into the excel template and forward it to key personnel 2.Traffic Operations

2.1 Ensure adequate Freight vehicles are available for distributions especially during cutoffs.

a.

b.

2.2 Monitor Proof of Delivery (POD).

a.

b.

2.3 Resolve Traffic, Delivery and POD issue with the Manager/ Sr. Manager-operation and the principal.

2.4 Conducts and/or assist in regular trucker’s Meeting set by the principal. a.

b.

c.

3.Inventory Management

3.1 Monitor periodic Inventory counts set by the principal a.

b.

c.

d.

e.

3.2 Monitors Stocks movement in the system

a.

3.3 Reconcile Stocks variance with warehouse personnel. 4.Customer Service

4.1 Attend customer’s inquiries and needs.

5.Environment, Health and Safety

5.1 Monitors safety practices in the warehouse.

a.

b.

c.

d.

i.

ii.

iii.

iv.

v.

6. Report Generations

6.1 Prepare the data for monthly productivity report. a.

b.

6.2Facilitate consolidation of monthly safety report. 6.3 Prepare the data for the monthly management review report. 7. Administrative duties

7.1 Facilitate Petty cash monitoring by checking the accuracy of disbursement and liquidation. 7.2 Review all billings to principal and payment to suppliers. MICHAEL LIU TUZON

Applicant's Name and Signature

I hereby certify that all the above information is true and correct to the best of my knowedge and belief. INVENTORY CONTROLLER

Tenure: January 2013 – March 2017

Maersk Philippines (former LF Philippines)

Inventory Management

Conduct of periodic inventory count based on the SOP (Standard Operating procedure) agreed with the principal.

Conduct wall-to-wall count orientation among all personnel. Generation of the initial and final wall-to-wall count result covering variance and stocks reconciliation reports.

Recommendation of inventory adjustment for approval Execution of inventory adjustment in the system.

Monitors the system transaction from receiving, picking to invoicing in the system Duties and Responsibilities:

1.

1.1 Monitor periodic Inventory counts set by the principal a.

b.

c.

d.

e.

1.2 Monitors Stocks movement in the system

a.

1.3 Reconcile Stocks variance with warehouse personnel. OUTBOUND IN CHARGE

Tenure: January 2010 – January 2013

Maersk Philippines (former LF Philippines)

Understanding before addressing concerns.

Proved successful working within tight deadlines and fast-paced atmosphere. Learned new skills and applied to daily tasks to improve efficiency and productivity. Maintained energy and enthusiasm in fast-paced environment. Used coordination and planning skills to achieve results according to schedule. Completed paperwork, recognizing discrepancies and promptly addressing for resolution. Monitored company inventory to keep stock levels and databases updated. Worked flexible hours across night, weekend and holiday shifts. Duties and Responsibilities:

INBOUND IN CHARGE

Tenure: August 2007 – January 2010

Maersk Philippines (former LF Philippines)

Worked with inventory managers and unloaders to plan deliveries. Compared shipping orders and invoices against contents received to verify accuracy. Unloaded pallets and deliveries and organized products in warehouse. Mastered warehouse computer system and trained other team members in software operation. Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.

Coordinated warehouse organization scheme and product placements. Inspected incoming and outgoing shipments to identify discrepancies with records.

·Conducted research to address shipping errors and packaging mistakes.

·Monitored inventory to maintain sufficient supply levels to meet business and customer needs. Duties and Responsibilities:

CHARACTER REFERENCE

Ramil Delos Reyes

LF General Manager

091*-***-****

Dennis Abcebe

LF Division Manager

092*-***-****

Jun Marquez Tuzon

City Councilor

092*-***-****



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