Paterson, NJ ***** 347-***-**** adtufo@r.postjobfree.com

MALIKA KASHIRGOVA

Driven employee with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. PROFESSIONAL

SUMMARY

SKILLS Customer Request

Management

●

● Client Interactions

● Effective Communication

Billing and Payment

Processing

●

● Constructive Feedback

●

● Computer Proficiency

Inbound And Outbound

Calling

●

● Customer Service

● Russian

● Computer Proficiency

DISPATCHER 05/2021 to Current

Total Quality Trucking, INC, Totowa, NJ

CASHIER/RESTAURANT WAITRESS 01/2020 to 05/2021

Soup N Burger, Brooklyn, NY

WORK HISTORY

● Directed dispatching, routing and tracking of 14 fleet vehicles.

● Maintained updated and detailed records of calls in physical and electronic database. Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.

●

● Directed investigations to verify and resolve customer or shipper complaints. Evaluated and adjusted routes based on daily needs, available workers, traffic hazards and weather conditions.

●

● Monitored flow of paperwork and directed information to appropriate departments. Responded to over 50 daily caller requests with information about assistance and timeframes.

●

Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.

●

Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.

●

● Completed credit payments via card processing systems.

● Cultivated warm relationships with regular customers.

● Increased sales significantly by upselling higher-end products to customers. Kept register accurate through correct billing, payment processing and cash management practices.

●

● Worked with POS system to place orders, manage bills and handle complimentary items. CHEFS ASSISTANT 11/2019 to 01/2020

Sara's Catering, Brooklyn, NY

MANAGER 01/2017 to 12/2018

Kiko Milano, Moscow, Russia

Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.

●

Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.

●

Floated throughout kitchen to assist in meal preparation and plating, effectively anticipating chef and waiting staff's needs.

●

Wrapped, dated and stored food in refrigerators under standardized temperature for future uses.

●

● Maintained composure and work quality while under stress.

● Accomplished multiple tasks within established timeframes.

● Onboarded new employees with training and new hire documentation. Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.

●

● Evaluated report data to proactively adjust and enhance operations. Pyatigorsk State University, Pyatigorsk, Russia

Bachelor, Linguistics, 05/2016

EDUCATION

English

Professional Working

Russian

Native or Bilingual

LANGUAGES

Contact this candidate