Kelly J. Duffie

Seeking a long term career in Airlines Industry in which I very much enjoy providing EXCELLENT Customer Service to ALL passengers throughout their journeys. West Palm Beach, FL 33407

adtuec@r.postjobfree.com

+1-561-***-****

• Dependable and Experienced Airline Nurse/Security D Officer

• Vast amount knowledge in various Airport/ Airline Operations

• SIDA BADGE Cleared/ Trained

• Extremely Motivated & Interested in gaining more knowledge in the Airline/ Travel Industry.

• VERY Energetic TEAM player/leader

• Available for IMMEDIATE Hire with Ability to work ANY/ ALL schedules ! Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Airlines

Envoy/American Airlines - Miami, FL

January 2019 to September 2022

• Support Services Supervisor

• BSO Lead

• Customer Service Representative

Correctional Nurse

Texas Department of Criminal Justice Maximum Security Prisons - Texas January 1994 to May 2015

• Employee of the Month

• Perfect Attendance

Education

Associate's in Nursing/ Transportation/ Public Relations Vernon College/ University of Texas - Austin, TX

High School Diploma in Honor Society

American High School - Texas

Skills

• HEAVY LIFTING experience (BSO)

• Airport Operations/ Intercom System

• AdministrativeTraining Experience

• Experience Flight Cancellation Management

• Extremely Thorough Transcription/ Documentation Skills

• VIP Concierge Airport Lounge Experience

• Strong Conflict Management Skills

• Exceptional Written/ Verbal Communication Skills

• TSA/ Homeland Security Proctocol/ Procedures

• First Aid/AED/CPR

• *SIDA Badge Cleared/Trained, *VIP Passenger Services experience with *Exceptional problem solving skills, *Great written & verbal communication, also *Experienced using Airport Intercom System, as well as Tablets & PCs- *Extremely knowledgeable in *Airline Baggage Services/ Support Services. TEAM Player who is *Punctual, *Flexible & *Dedicated (4 years)

• Microsoft Windows Server

• Computer Networking

• Microsoft SQL Server

• Network Support

• Hospitality/ Customer Service Supervisor

• Troubleshooting

• Microsoft Exchange

• Citrix

• Microsoft SharePoint

• ServiceNow

• CMMS

• User Interface (UI)

• System Administration

• LAN

• VMWare

• Airport Operations

• Remote Access Software

• Help Desk

• Disaster Recovery

Languages

• English - Fluent

• Spanish - Intermediate

• American Sign Language - Intermediate

Awards

Employee of the Month

July 2021

Flight Nurse of the Year Award

May 2019

Perfect Attendance Award

January 2018

Certifications and Licenses

CNA/LPN/RN

March 1991 to May 2023

Correctional Nurse for Maximum Security Prisons Texas Department of Criminal Justice- 22 years FLORIDA Security Officer D License

Present

Adult and Pediatric First Aid/CPR/AED

SIDA Badge Clearance/Trained Active with Homeland Security Airport Management Operations

Assessments

Customer focus & orientation — Highly Proficient

October 2022

Responding to customer situations with sensitivity Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Groups

National Nurses Association

RED CROSS DISASTER VOLUNTEER

Member of Women in Aviation Association

Additional Information

Yearly NFL SUPERBOWL HOST COMITTEE MEMBER

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