Airport Operations Service Representative
Resume:
Kelly J. Duffie
Seeking a long term career in Airlines Industry in which I very much enjoy providing EXCELLENT Customer Service to ALL passengers throughout their journeys. West Palm Beach, FL 33407
************@*****.***
• Dependable and Experienced Airline Nurse/Security D Officer
• Vast amount knowledge in various Airport/ Airline Operations
• SIDA BADGE Cleared/ Trained
• Extremely Motivated & Interested in gaining more knowledge in the Airline/ Travel Industry.
• VERY Energetic TEAM player/leader
• Available for IMMEDIATE Hire with Ability to work ANY/ ALL schedules ! Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Airlines
Envoy/American Airlines - Miami, FL
January 2019 to September 2022
• Support Services Supervisor
• BSO Lead
• Customer Service Representative
Correctional Nurse
Texas Department of Criminal Justice Maximum Security Prisons - Texas January 1994 to May 2015
• Employee of the Month
• Perfect Attendance
Education
Associate's in Nursing/ Transportation/ Public Relations Vernon College/ University of Texas - Austin, TX
High School Diploma in Honor Society
American High School - Texas
Skills
• HEAVY LIFTING experience (BSO)
• Airport Operations/ Intercom System
• AdministrativeTraining Experience
• Experience Flight Cancellation Management
• Extremely Thorough Transcription/ Documentation Skills
• VIP Concierge Airport Lounge Experience
• Strong Conflict Management Skills
• Exceptional Written/ Verbal Communication Skills
• TSA/ Homeland Security Proctocol/ Procedures
• First Aid/AED/CPR
• *SIDA Badge Cleared/Trained, *VIP Passenger Services experience with *Exceptional problem solving skills, *Great written & verbal communication, also *Experienced using Airport Intercom System, as well as Tablets & PCs- *Extremely knowledgeable in *Airline Baggage Services/ Support Services. TEAM Player who is *Punctual, *Flexible & *Dedicated (4 years)
• Microsoft Windows Server
• Computer Networking
• Microsoft SQL Server
• Network Support
• Hospitality/ Customer Service Supervisor
• Troubleshooting
• Microsoft Exchange
• Citrix
• Microsoft SharePoint
• ServiceNow
• CMMS
• User Interface (UI)
• System Administration
• LAN
• VMWare
• Airport Operations
• Remote Access Software
• Help Desk
• Disaster Recovery
Languages
• English - Fluent
• Spanish - Intermediate
• American Sign Language - Intermediate
Awards
Employee of the Month
July 2021
Flight Nurse of the Year Award
May 2019
Perfect Attendance Award
January 2018
Certifications and Licenses
CNA/LPN/RN
March 1991 to May 2023
Correctional Nurse for Maximum Security Prisons Texas Department of Criminal Justice- 22 years FLORIDA Security Officer D License
Present
Adult and Pediatric First Aid/CPR/AED
SIDA Badge Clearance/Trained Active with Homeland Security Airport Management Operations
Assessments
Customer focus & orientation — Highly Proficient
October 2022
Responding to customer situations with sensitivity Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
National Nurses Association
RED CROSS DISASTER VOLUNTEER
Member of Women in Aviation Association
Additional Information
Yearly NFL SUPERBOWL HOST COMITTEE MEMBER
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