Service Representative Support Specialist

MICHELLE BURNS

Phoenix, AZ ***** 480-***-**** ***************@*****.***

Professional Summary

I've directed hugely successful Musical Theatre Productions, where I organized & directed everything: choreography, music, make-up, lighting, sound, back-stage crews & found or made of the all costumes & props.

I have directed “Oliver,” “Godspell,” "Fiddler On The Roof" & "Oklahoma.”

Under my direction, Cactus Shadows High School Choir, from Cave Creek, AZ won "Best Overall Choir” in a competition at Disneyland.

I have traveled with Elementary & High School Choirs to their performances at: Arizona State Fair, Arizona State Capitol, Disneyland, Las Vegas, Flagstaff & Tucson. I have inspired hundreds of students to truly be artists. I expect excellent behavior, good etiquette, best efforts & teamwork from everyone.

Trained in providing crisis intervention services in addition to routine care and support. Conducts assessments, sets goals and improves patient quality of life with hands-on assistance.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Skills

I am able to handle groups of people.

Have excelled at classroom management & coaching.

I have encouraged learning and success.

I have over 15 years of strong, successful music & dance programs.

I am great with people.

I am a dedicated, organized, intelligent, talented, devoted, responsible, resourceful and professional.

Work History

Outpatient Case Manager Apr 2022 - Current

Crossroads, Incorporated Mesa, AZ

Documented case notes daily and coordinated follow-up for seamless case management.

Coordinated program referrals for community-based resources.

Organized clinical documentation, treatment plans, and referrals.

Coordinated individualized discharge plans to manage safe transition back into community and home environments.

Peer Support Specialist Oct 2020 - Current

Crisis Response Network/Solari Tempe, Arizona

Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.

I took calls from those suffering, and inspired hope and assisted them in taking hope to health.

Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.

Customer Service Representative Jan 2016 - Nov 2019

North American Publishers Phoenix, Arizona

I made outgoing calls to our current customers regarding subscription renewal, current discounts or rebates and invited them to browse new and/or different titles from the 400+ titles we offer.

Music Director Aug 1994 - Apr 2001

Cave Creek Unified School District Cave Creek, Arizona

I enhanced children's knowledge and love for music in K-5 music education classes & Elementary & High School Choir

I presented Madrigal Dinner Performances & Musical Theatre Productions

I built & coached a very talented CSHS Dance Team.

Taught music appreciation, history and fundamentals to vocalists and musicians of varying skill levels.

Considered factors such as ensemble size and abilities, availability of scores and need for musical variety to select performance pieces.

Collaborated with performers and producers to determine and achieve desired sound for production.

Used gestures to shape music being played, communicating desired tempo, volume and other performance aspects.

Auditioned and selected performers for musical presentations.

Education

Master of Arts: Music Education 1994

University of Wisconsin - Stevens Point Stevens Point, WI

Member of The UWSP Choir and UWSP Madrigal performers.

Bachelor of Arts: Music Education 1987

University of Wisconsin - Stevens Point Stevens Point, WI

Member of UWSP Choir.

Professional development completed in Vocal Music, Music Education, Conducting and Piano.

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