PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

MBAYANG

DIOP

M

D

Elizabeth, NJ 07202, 929-***-****, adtucr@r.postjobfree.com Hardworking Customer Service Representative with strong history of meeting and exceeding customer expectations. Sales and service expert with record of achieving performance targets while maintaining high- quality standards. Expert-level knowledge of industry service protocols and best practices.

• Call management • Hospitality and accommodation • Product promotion

• Problem resolution • Record preparation • Positive and professional Customer Service Representative February 2020 - March 2022 NaviHealth New York, NY

• Oversaw front desk operations to maintain lobby, check in patients and coordinate general office reception.

• Coordinated new intake documentation, HIPAA-mandated releases and other patient and office forms.

• Set up patient appointments with timely benefits verification, referral processing and insurance authorizations.

• Determined patient eligibility for special services and [Type] programs.

• Answered calls, scheduled appointments and coordinated registrations. Senior Customer Service Representative April 2018 - December 2020 Dish Network New York, NY

Restored satisfaction and loyalty in customers with serious concerns by using expert communication skills and smoothly resolving various problems.

•

Communicated best practices to team members, continuously helping to optimize standard operating procedures for responses to different concerns.

•

• Took on challenging calls from less experienced customer service team members.

• Created and maintained appointment schedules for service providers with balanced approach. Verified customer documentation and supporting information with skilled use of different databases and information sources.

•

Cashier September 2017 - March 2018

Mystique Boutique New York, New york

EDUCATION

• Maintained clean, organized, and well-stocked checkout areas with regular attention to displays.

• Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies. Resolved guest issues by working with customer service leaders and area managers to meet individual needs.

•

Customer Administration Department Representative March 2016 - April 2018 Swiss Post Solution Corporate Receptionist New York, New York

• Documented, researched and resolved customer service issues.

• Met personal, team and company goals in customer service environment.

• Delivered fast and friendly service to handle questions and service complaints.

• Compiled customer feedback to recommend improvements to management. High School Diploma July 2011

City as High School, New York, NY

College

BMCC, New York, New York