Data Entry billing receivables client data base phone etiquette
Resume:
DT Donna Townsdin
785-***-**** E: adtuak@r.postjobfree.com
**** ******* ******, ******, ** 67401
PROFESSIONAL
SUMMARY
High-performing Administrative leader looking to tackle new responsibilities as Office Coordinator. Over 23 years of experience delivering superior results in the administrative roles. Professional, reliable, responsible and polite with upbeat attitude and resourceful approach to challenges.
SKILLS Microsoft Office
Accounts payable and receivable
Data Management
Invoicing and collections
Data entry & management
Customer Service
Office organization
File management
Front desk operations
Time Management
Multi-line phone proficiency
Appointment scheduling
Account reconciliation
Month-end reports
Customer relations
WORK HISTORY ADMINISTRATIVE SUPPORT 11/2017 to 06/2019 SS & C Solutions, Inc. Salina, Kansas
All billings, receivables, deposits
Worked closely with others to ensure timely invoicing and accounts receivables. Calling clients to resolve late payment/delinquent accounts Answered multi-line telephone calls from clients, vendors and various other callers seeking information. As well as faxing & emailing clients and others Created and updated physical records and digital files to maintain current, accurate and compliant documentation
Composed internal memos and external correspondence for senior management, and reviewed all documentation to eliminate errors Scheduled appointments updated calendars
Monitored and directed incoming mail and prepared outgoing mail Proficient in MS Office
ADMINISTRATIVE SUPERVISOR 11/1998 to 10/2017
Clubine & Rettele Chartered Certified Public Accountants Salina, Kansas Prepared invoices and bank deposits
Posted customer payments by recording cash, checks and credit card transactions
Identified, researched and resolved billing variances to maintain system accuracy
Generated financial statements and facilitated account closing procedures each month
Set up and updated customer accounts with interactions, payments and personal information
Drafted professional business memos, letters for partners Bookkeeping activities in Practice Management, including invoicing and accounts payable & receivables
Coached new employees on administrative procedures, company policies and performance standards
Prepared packages for shipment, pickup and courier services for prompt delivery to customers
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness
Sorted, opened and routed incoming correspondence and deliveries to partners & seniors to respond quickly to business and customer requirements
Created and updated physical records and digital files to maintain current, accurate and compliant documentation
Delivered top-notch administrative leadership to office staff, promoting excellence in all areas of office operations
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking assistance
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
EDUCATION Central High School, Salina, KS
REFERENCES Robert Clubine
Owner & former employer
Clubine & Rettele, Chartered(sold)
218 S. Santa Fe
Salina, KS 67401
Brad Johnson
Owner: Sound Innovation
900 W. North Street
Salina, KS 67401
Kim Sanchez
Friend
Salina, KS 67401
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