Service Representative Customer

Anne Angel, CPM

***** ***** ****** **** *********, DE 19967 Cell: 443-***-****

*************@*****.***

Executive Profile

High-performing multifamily operations professional with 34 years of Property Management experience. In-depth knowledge of residential community operations. Demonstrated proficiency in multifamily operations by identifying operational efficiencies, developing focus and strategy to drive revenue, incorporate new initiatives and provide tactical business solutions that produce winning results. I have developed a high degree of credibility as a leader in the industry and have broken down barriers and improved communication between departments at every company where I have worked. My professional strengths lie in my results oriented and deadline driven approach to improve the overall performance of our division. I am a CPM through the Institute of Real Estate Management.

Skill Highlights

Business Acumen

Understand owner/investor goals and expectations

Sustain profitability of multifamily investment portfolio

Financial analysis – Improve revenue growth, economic occupancy, net operating income, net cash flow and return on investment of multifamily assets

Understand the asset strategy from acquisition to disposition and improve the asset value

Identify strategic potential in current and potential multifamily real estate assets

Play an integral part in acquisitions, due diligence and market analysis

Creative business leader

Personal Attributes

Strong relationship builder, networker and communicator with experience leading, motivating and inspiring diverse work teams

A “lifelong learner”, constantly seeking to learn and improve

A person who leads through inspiration and competency and not through rank or position. Balances positional authority with humility

Direct and open communicator

Operations Management

Identify and implement strategic initiatives

Oversee and manage departmental operations

Budget preparation and construction management

Committee and task force involvement

Change implementation

Leadership/strong interpersonal and communication skills which lead to problem resolution

Through workflow analysis and planning, Implement process improvements and best practices

Team building, talent recruitment, training, staff development and retention

Optimize use of internal resources

In depth knowledge of RealPage and Yardi software

New software implementation

In depth knowledge of legal aspects of our business as well as legislative influences

New initiative implementation - Call Source, Rentlytics, Weblisters, Grace Hill

Contract negotiations – Comcast & laundry renewals

Oversee marketing team

Strong at networking to establish vendor partnerships

Professional Experience

Owner

September 2022 - Present

Focal Point Property Management Services

Focal Point Property Management Services, LLC is a full-service property management company for rental homes, commercial properties and HOA’s.

Community Manager

January 2022 – August 2022

Allen and Rocks, Inc.

Allen & Rocks, Inc., established in 1948, is a family owned and operated corporation committed to providing quality multifamily housing supported by exceptional property management services.

Managed a 55+ community of single-family homes with rich resort amenities such as indoor and outdoor pools, 18 hole Arthur Hills designed golf course, driving range, pond with kayak ramp, and tennis courts.

Vice President of Multifamily Operations

January 2019 – December 2021

David S. Brown Enterprises

David S. Brown Enterprises LTD is a full-service real estate company headquartered in Baltimore, Maryland. Since inception, our commitment to personalized service and high-quality construction has exceeded the expectations of our tenants and partners. With a forward-thinking approach, we serve the community through socially conscious development and infuse each project with our firm principles of loyalty, stability, responsiveness, and quality. Our entire portfolio is handled in-house, minimizing the need for external consultants in construction, design, and architecture. For our consumers, this means cost-savings, expedited timelines, and fewer miscommunications – delivering a project efficiently and effectively.

Oversaw operations of 14 apartment communities in the Baltimore area including and office conversion to 35 apartment homes, a repositioning of an older asset and new development/lease up efforts.

Regional Manager

January 2018 – December 2018

RHome Communities

R Home Property Management LLC is a leader in the affordable housing industry managing communities throughout the Mid-Atlantic region. Rhome is committed to providing services that improve quality of life for residents, while ensuring that each of our communities meet the highest standards in the industry.

Oversaw operations of senior housing and public housing/project-based section 8 communities in the Baltimore area.

Coordinated and implemented REAC inspections for communities.

Coordinated refinance and renovation efforts for 2 communities.

Director of Operations

May 2017 – December 2017

Westminster Management

Oversaw operations of 8,000 apartments in Maryland and Ohio with four Regional Managers as direct reports.

Vice President of the Residential Division

September 2012 to December 2016

Continental Realty Corporation

Continental Realty Corporation, headquartered in Baltimore and founded in 1960, is a full-service commercial real estate investment and management company. The privately-owned firm owns and manages a diversified portfolio of retail centers consisting of more than three million square feet of space, as well as apartment communities featuring more than 8,000 units. Positioned throughout the Mid-Atlantic and Southeast regions, the value of the portfolio exceeds $1 billion. Continental Realty focuses on value creation achieved through expert leasing and property management.

Drove internal property management operations with a primary focus on maximizing the net operating income of the company’s assets.

Developed and implemented the operating strategy of the Residential Division including positioning of an asset in the market to identify opportunities to add value.

Worked in partnership with other key members of the residential team to drive the strategic plan as well as create and implement new innovative and dynamic approaches to the business of apartment operations.

Worked closely with the President and collaborated with other key personnel who oversaw other disciplines within the company including Marketing, Facilities Management, Leasing Strategy, Construction, Accounting, Legal and Financing.

Assisted Regional Managers with strategic plans and visions for their respective properties and worked with them on pitch packages to present to the owners. That required extensive market research, an understanding of the cash position of the properties, expected distributions, refinance opportunities and/or other financing opportunities as well as a return analysis on the proposed plan.

Ensured achievement of the organization's philosophy, mission, strategy, annual goals and objectives.

Marketing and Training Director

March 2002 to 2012

Continental Realty Corporation – Baltimore, MD

Initiated program that standardized employee training and led to increase in customer satisfaction as evidence by resident satisfaction surveys. Headed a Marketing Department to manage advertising campaigns and investigate opportunities, revamp website and explore implementation of a social media campaign. Rolled out a quarterly company newsletter.

Strengthened portfolio performance by leading implementation of bi-monthly regional meetings to analyze property performance, staff development and project roll outs.

Member of the Executive Committee and Board of Directors of MMHA. Serve as a liaison for legislative updates that impact our industry and training opportunities for our staff members.

Co-chair of the Education Committee (2008 - 2011) and Membership Committees (2000 - 2005)

Winner of the prestigious Shining Star Award through MMHA in 2001 and 2007

Regional Manager

2003 to 2007

Continental Realty Corporation – Baltimore, MD

Maintained profitability of Brooklyn Apartments, McDonogh Township Apartments, Cross Country Manor Apartments, Courthouse Square, Padonia Village and Brook View Apartments. Developed strategic plans with the Property Managers that was consistent with the visions of each property.

Sales Manager/Publisher

April 1998 to March 2002

Apartments For Rent Magazine – Baltimore, MD

Responsible for revenue growth and production of a $2,000,000 per year advertising publication for owners and managers in the apartment industry

Managed, developed and trained staff of three Account Executives, a Customer Service Representative and Support Staff

Consistently ranked in the top three contenders in the nation for President's Club of high achievers

Account Executive

April 1998 to April 2000

Apartments For Rent Magazine – Baltimore, MD

Managed a territory of approximately 75 accounts in the Baltimore Metropolitan area, broadened advertiser base and successfully maintained standing revenue

Created and implemented a training program to assist management companies and personally trained their on site staff members as an added client benefit

Inside Sales Representative

March 1996 to March 1998

BridgeStreet Accommodations – Baltimore, MD

Responsible for building a database of available housing inventory options for high profile corporate clients such as the Baltimore Ravens, T. Rowe Price and the MD Film Commission

Qualified customer needs for short term corporate housing

1997 Employee of the Year

Leasing Consultant/Assistant Manager

May 1992 to April 1996

Summit Management – Baltimore, MD

Responsible for leasing, accounting and management of luxury apartment home communities in Annapolis, Ellicott City and Downtown Baltimore

Developed creative marketing strategies by establishing relationships with area businesses, realtors and Johns Hopkins Hospital

Initiated all resident retention activities and spearheaded the Toys for Tots program with the Johns Hopkins Children Center

Chosen as a member of an acquisitions team to perform all aspects of due diligence at a property in Louisville, KY

Education and Volunteer Work

COS – Certified Occupancy Specialist 2018

TCS – Tax Credit Specialist 2018

IREM

CPM - 2014

Chapter 16 Executive Committee

Professional and Community Outreach Committee 2016

Membership Committee 2015

National Apartment Association 2011

CAPS

Certified Apartment Portfolio Supervisor

MMHA (Maryland Multi Housing Association)

Board of Directors 2000 – 2014

Shining Star Award 2001 & 2007

Volunteer teacher of NAA designation courses:

NALP (National Apartment Leasing Professional)

CAM (Certified Apartment Manager)

CAPS (Certified Apartment Portfolio Supervisor)

2016 Management Company of the Year

University of MD, College Park 1988

College Park, MD

Bachelor of Arts

Sociology/Psychology

Guest Speaker

Multi Properties – Customer Service

Johns Hopkins – Masters of Real Estate Management

Towson University

Volunteer

Calvert School - Building and Grounds Committee

IREM Chapter 16 – Executive Committee and Outreach Committee Chair

University of Baltimore Real Estate and Economic Development (REED) Board of Directors

Stevenson University

Brown School of Business and Leadership

2019 - 2021

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