Customer Service Office Manager

Melanie Pierce

Office Manager

Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in

industry practices and procedures. Top-notch management abilities in financial, personnel and clerical

areas.

@ Contact © Work History

Address 2004-08 - Office Manager

McKeesport, PA, 15133 Current American Recovery Corporation, McKeesport, PA

Phone e Updated reports, managed accounts and

412-***-**** generated reports for company database.

E-mail @ Coordinated and aligned corporate and office

************@*****.*** schedules and disseminated important work

information to employees.

e Managed office operations while scheduling

appointments for department managers.

© Skills @ Coached new hires on company processes while

managing employees to achieve maximum

Office production.

management @ Maintained computer and physical filing systems.

Credit and 2000-08 - Customer Service Associate

collections 2004-08 Dish Network, McKeesport, PA

Contract e Informed customers about special promotions

negotiations and provided detailed information for various

products.

Scheduling e Helped large volume of customers every day with

Organization ee positive attitude and focus on customer

i satisfaction.

al skills

e Achieved high satisfaction rating through

Payroll and ec0eee proactive one-call resolutions of customer issues.

budgeting e Enhanced productivity levels by anticipating

needs and delivering outstanding support.

Excellent . 7 ;

. . e Delivered exceptional customer service to every

multi-tasking . .

bilit customer by leveraging extensive knowledge of

abil

y products and services and creating welcoming,

Clear eceee positive experiences.

oral/written e Provided excellent customer care by responding

communicati to requests, assisting with product selection and

on handling ordering functions.

© Education

1996-08 - Graduated : Automated Office

1999-06 Technology

Norwin Senior High School - Irwin, PA

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