ERICK MUREITHI NJOGU

P.O BOX ****-***** NRB

Tel: 072*-******

Email: adtu4u@r.postjobfree.com

PROFILE SUMMARY

A result oriented and highly detailed Information Technology Professional with a passion for Information Technology. I have excelled in areas such as: Providing technical support to users by diagnosing and correcting problems, receiving, logging and tracking all calls from users related to network, printing and PC issues; maintain various IT files, prepared hardware and software inventory, maintained tape library and perform backups, operated standard office equipment, training others in work procedures or direct the work of others on a project basis, installing and configuring computer hardware operating systems and applications, maintaining computer systems and networks, including conducting electrical safety checks on computer equipment. My key skills involve: database management, IT technology support, system installation and configuration, troubleshooting system and network problems. I am adept in business management, inventory management, training and customer relations. My demonstrated ability to creating programme/software using technological techniques and stream line business operations and drive growth makes me an asset to any organization. I possess solid leadership, communication and interpersonal skills to establish rapport with all levels of professional associations. My focus is to secure a position in a fast paced environment that will enable me adequately leverage and enhance my technical and analytical skills towards the continual growth of the company and ensure the smooth running of operations.

PERSONAL DETAILS

Year of birth: 1991

EDUCATION

Diploma in Business and ICT:2011-2013 INSTITUTE OF ADVANCED TECHNOLOGY

1. Diploma in Business and ICT

2. European Business Competence License

3. Certificate in Business and Information Technology

4. International Computer Driving License

Kenya Certificate of Secondary Education-Kiamatugu Boys High School: 2006

Daima Primary School-Kenya Certificate of Primary Education:2005-1998

KEY SKILLS AND COMPETENCIES

IT Support: I am well versed in providing IT support for the configuration, hardware and software maintenance as well as database administration.

System Maintenance: Capable of maintaining the systems such as pharmacy inventory system, online banking system, hotel management system as well as police crime system management

ICT Competency: Proficient in windows environment, competent in Microsoft Office Application suite, and knowledge in navigating the internet and emails and managing information systems

Technical Support: Capable of handling technicalities in computer information systems, from starting up all the systems in work stations to handling servers and backup system

IT Management Skills: Acquired knowledge and experienced in the process of managing all resources related to information technology in accordance to organizational priorities and needs. I can also explain complicated tech information to anyone

IT Risk Analysis: Expert in the application of risk management methods to information technology in order to manage IT risks associated with the use, ownership, operation, involvement, influence and adoption of IT within an enterprise or organization.

Data Management: Ability to handle data from entering it to the systems, maintaining it, cleaning it and thus respecting the confidentiality it comes with.

Business Administration: Ability to oversee the running of a business from scratch to completion to ensure success. I can also execute administrative duties such as keeping records and receiving calls.

Analytical and Problem solving: I have the ability to visualize, solve complicate problems in the best way and make accurate and informed decisions. I am able to combine patience, determination, and persistence to troubleshoot client issues.

Customer Service: Proven experience handling clientele, serving them efficiently and ensuring their satisfaction. Also capable of creating mutual business relationships with stakeholders and existing clients.

Leadership and Supervision skills: Experienced in leading and managing teams and ensuring that performance is well monitored.

Communications skills: Excellent communication skills with the ability to engage with people from all background and create a professional relationship with both my colleagues and superiors.

ICT/Computer Skills: Proficient in navigating accounting systems as well as Ms Suit, emails and internet. I have been involved in development of software as well as testing them.

Leadership and Supervision skills: Experienced in leading and managing teams and ensuring that performance is well monitored.

Communications skills: Excellent communication skills with the ability to engage with people from all background and create a professional relationship with both my colleagues and superiors.

ICT/Computer Skills: Proficient in navigating accounting systems as well as Ms Suit, emails and internet. I have been involved in development of software as well as testing them.

WORK EXPERIENCE

SEPTEMBER 2014-MAY 2019 COSMOS PHARMACEUTICAL MANUFACTURES

System Support Officer

Duties and Responsibilities

Monitoring and maintaining the computer systems.

Diagnose hardware and software faults and solve technical and applications problems either over the phone or in person.

Overseeing installation, maintenance, upgrading and security of information systems.

Providing troubleshooting solutions

Ensure the smooth functioning of all IT infrastructure such as servers and network connections, besides hardware and software

Ensuring security of the server rooms and installing virus protections and firewalls

Organizing data, storing them securely and creating backups.

Replacing parts as required

Setting up new user accounts and profiles and dealing with password issues

Responding within agreed time limits to call-outs

Assigning Wan/ Lan IP Addresses to Routers/ Switches and Computers

Configuring all routers in command line and web based interfaces

Expertise in Structured Cabling – UTP, FTTP

Working knowledge in VoIP Configurations including configuring PABX/SIP

Working Knowledge in Optic Fiber Terminations

Monitoring both the site technical performance and the web server.

Providing technical Support in planning of overall organization strategy regarding web development and SEO.

Managing the organization’s multi user computer network.

Ensuring timely and accurate website updates and management.

Assisting in documentation and tracking of all ICT assets within the Commission

Tasked with provision of technical support to the Commission’s office automation applications

SIGNIFICANT WORK EXPERIENCES

Creating and managing websites: www.Nairobi exposed.com

TECHNICAL EXPOSURE

Languages:

C, C++, JAVA, VB, C#, HTML, PHP.

platforms

Windows 7/8/10

Project Management, Data Analysis and Processing, Security in Computing, Cyber Security

Concepts:

IT Skills

Microsoft Office Suite, Internet, Email,

REFEREES

1. MR. JOSHUA ONDU

I.T DEPARTMENT

Tel: 072*******

2. MR. MURAGE

HEAD OF SCIENCE DEPATMENT

KIAMUTUGU HIGH SCHOOL

Tel: 072*******

Contact this candidate