Customer Service Delivery Driver

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

TYLER

SMITH

T

**** ******* ***., ******, ** 45414, 937-***-****, adtu4f@r.postjobfree.com Reliable and punctual general manager successfully handles fast-paced restaurant work. Proven willingness to take on any task to support team and help business succeed. Offers strong critical thinking and operations oversight abilities.

Employee training Schedule coordination Quality assurance Inventory control KPI tracking Critical thinking

Operations oversight

Delivery Driver June 2015 - February 2019

Papa John's Dayton, OH

Avoided errors in customer orders by carefully documenting details. Supported kitchen staff by helping prepare pizzas and related food items. Handled order payments, managing cash and receipts with high accuracy. Used time between deliveries well, helping to keep store clean, organized, and customer-ready. Delivered pizzas efficiently based on extensive knowledge of area streets. Kept delivery times low with well-coordinated, multi-customer routes. Upheld all safe food handling and health code standards in preparation and delivery of customers' foods. Delivered exceptional customer service by expertly handling routine deliveries and any customer concerns. Backed up team members by helping prepare customers' orders for delivery. Helped improve delivery processes by communicating customers' concerns and noticeable trends. General Manager March 2019 - Current

Papa John's Dayton, OH

Achieved revenue and profit targets through solid promotional and budget control strategies. Developed staff members with successful training programs based around culture focused on employee empowerment and customer service.

Managed special events with practiced eye for important details such as vendor schedules and expected demand.

Improved business operations by tracking trends and adjusting business strategies to better align with needs. Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement.

Increased business 14% with improved marketing and promotional strategies diversified across multiple channels.

Maintained optimal employee coverage for business needs with well-prepared team schedules. Identified financial strengths and weaknesses by regularly reviewing KPIs and tracking sheets. S

EDUCATION

Eliminated waste at all levels, regularly reviewing team activities and records to spot and resolve problems. High School Diploma June 2012

Northridge High School, Dayton, OH

University of Dayton, Dayton, OH

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