Patricia Cottom

adtu4e@r.postjobfree.com • Greenbelt, MD

Director of Facilities

Dynamic director of facilities with hands-on work in corporate environments. Skilled in written and oral communication with experience recruiting and training staff, planning special events, and leading data collection and processing of work orders. Shown success communicating with diverse groups of community leaders, residents and clients; with experience supervising different departments organization wide while taking the lead supervising construction and renovation projects simultaneously. Extensive hands-on work in preparing maintenance correspondences, ordering appropriately supplies and developing successful record keeping systems.

•Fiscal Management

•Memorandum Development

•Database Management

•Event Planning

•Customer Service

•Entrusted Leader

•Efficient Communicator

•Community Outreach

•Organization Management

Career Experience

Director of Facilities, Towers Condominium Assoc., Washington, DC. 2018 to 2022

Oversaw building operations, including but not limited to, facility maintenance, HVAC, electrical, security, et cetera. Monitored, ordered, and procured supplies for building cleaning, maintenance and all other building operations. Handled all facility complaints and effectively resolved customer service issues in a timely and sufficient manner. Participated in seminars that allowed for the successful management and development of a positive and constructive work environment. Served as the liaison for emergency related issues for the security and safety of the association.

Assistant Facilities Manager, Towers Condominium Assoc., Washington, DC 2017 to 2018

Assisted with the selection, supervision, training and development of staff over two departments. Provided daily support in servicing and repair needs while scheduling inspections and service calls for residents in a timely manner. Drafted reports to facilitate accuracy of HVAC, housekeeping, maintenance and facility inspections to drive the team towards performance management techniques while still remaining within costly effectiveness.

Admin. Assist.,/ Maintenance Coordinator, Towers Condominium Association, Washington, DC 2009 to 2014

Responded to client communications via email and phone, including triaging communications to the correct staff person for assistance. Oversaw administrative duties, including updating spreadsheets, drafting documents, and creating presentations. Maintained office equipment and ordered supplies. Translated management directives into actionable policies to enforce throughout staffing. Resolved customer complaints within a timely manner.

Safety & Security Mngr., Securitas Security Company, Washington, DC 1997 to 2009

Analyzed daily operations to implement corrective action planning that best fit the company. Coordinated security activities to safeguard the company’s employees, property and assets. Created schedules to accommodate security needs per shift. Trained subordinates and non-security personnel in compliance with security concerns. Monitored entrances, exits and CCTV feeds to document any needs or concerns throughout the facility.

Education

General Educational Development, 1989

Spingarn Senior High School, Washington, DC

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