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Customer Service Assistant Manager

Location:
El Cajon, CA
Posted:
December 05, 2022

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Resume:

Gharzai Popal

**** ************ **** **** *** La Mesa CA 91942 • 1-619-***-**** • adtu4a@r.postjobfree.com

An established professional with more than 15 years of financial management experience, seeking a position within a company that will allow me to grow within the company while being able to contribute to the company’s growth and overall mission.

EXPERIENCE:

Roots of Peace: Commercial Horticultural & Agriculture Marketing Program (CHAMP & AMP)

Kabul, Afghanistan.

Senior Accountant Specialist Feb. 2020-July 2022

Finance Coordinator Feb. 2018-Jan. 2020

Bookkeeper Jan. 2016-Feb. 2018

Recorded daily transactions to efficiently and accurately keep track of all records in the financial database

Prepared financial supporting documents for various payments

Ensured that relevant documents and signatures were valid and supported the transaction(s)

Ensured all original account records were copied and available to send to the Head Office on a monthly basis

Responsible for the transmission of data from finance Software to Excel for drilling to pouch documents to the Home Office

Recorded and scanned all monthly documents in Finance Software and DocuShare systems

Properly filed, tracked and backed-up all financial documents and ensured all documents were in accordance/compliance with financial checklists

Assisted the Finance Manager when certain situations arose

Provided information for other departments when and completed all other external activities assigned by the supervisor

Pashtany Bank

City (region), Afghanistan

Head Teller Aug. 2013-Aug. 2015

●Gained experience working with CBS (Core Banking Solution) and CIS (Customer Information System) systems

●Maintained a positive work environment for all cashiers and communicated clearly and openly with customers

●Resolved cash tills at the end of every shift and generated accurate till reports for each register

●Managed and performed all check-out functions on a daily basis

●Communicated clearly and openly with customers

●Managed the maintained area and ensured each station remained clean and efficiently run

●Responded to Cashiers’ requests for price checks and other functions for customer service

●Listened to customer complaints and questions and referred them to the assistant manager, when required

●Ensured all stations had adequate cash and change at all times

●Served as the primary point-of-contact for customer service associates

Mission Essential Personnel (MEP): Translator Positions:

Herat Province, 207th Zafar Corps, supporting the US Army in Camp Stone R.C, West Afghanistan

LNA (Local National Assistant):

Linguist/Translator Feb. 2003-Dec. 2006

Finance and HR Manager Jan. 2006-Dec. 2012

●Worked for both the US and Italian OMLT Army for more than 9 years, providing translation services to the Italian and American Armies in Afghanistan

●Supervised a team of nearly 120 interpreters in the region

●Acted as the Local National Assistance to the Site Manager, which has direct contact with all linguist in that zone

●Handled finance responsibilities, managed and recruited new staff, and hired new linguists

●Worked in coordination with the Site Manager and oversaw; operations, the organization and tracking of all linguists’ timesheet invoices, and payroll processes in the project offices

●Prepared linguists’ timesheets and payroll transactions for accuracy

●Supervised monthly bank account transactions and prepared monthly bank reconciliations for US dollar bank account transactions

●Prepared financial documents and ensured that relevant documents and signatures were valid

●Ensured all the original account records were copied and available

●Responsible for bank transfers, payments, and preparation of monthly staff payroll

●Worked closely with the Site Manager to ensure smooth operation of all finance and matters

●Mated all invoices with statements and entered financial transactions into the database

●Prepared financial reports for headquarters and ensured all staff salaried were paid on time

KIAR (Kabul International Airport Restaurant)

Kabul, Afghanistan

Finance and HR Manager June 2002-Aug. 2003

Performed as Acting Manager from June 2002 to Aug 2003

Responsible for managing both Finance and Human Resources

Processed staff salaries, ID cards, etc.

Kabul Intercontinental Hotel

Kabul, Afghanistan

Finance and HR Manager Sept. 2000-Dec. 2001

Cashier March 2000-Aug. 2000

Responsible for the entire treasury department of the Hotel and supervised fellow colleagues at the department

Promoted from Cashier to Finance and HR Manager within 1 year of being hired

Managed the entire finance and HR department and prepared various financial reports to hotel management

EDUCATION:

BBA of Isteqlal Institute of Higher Education Graduated: 2019

Administration and Accounting Institute: Associate’s Degree in Accounting,Graduated 2015

Naderia High School, Kabul, Afghanistan, Graduated 2002

Computer Training Center (F.L.C.T.C)

Accounting Training, US Army in 207th Corps, Herat Province, Afghanistan

Counterinsurgency Leader Training as a Linguist Feb. 2009

US Army, Kabul, Afghanistan

Management Courses, US Army in 207th Corps, Herat Province, Afghanistan

Completed the Brigade, Battalion, staff and MDMP (Military Decision-Making Process) Feb. 2008 207th Victor Camp, Heart Province, Afghanistan

LANGUANGES:

Fluent in reading, writing and speaking:

Dari

Pashtu

English



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