Scheduling Coordinator Customer Service

Kimberly Lambert

Bangor, ME ***** • 207-***-**** • ********.**********@*****.***

SKILLS

• Staff training and development

• Client experiences

• Program creation and implementation

• Employee development

• Budgeting

• Recruiting and Hiring

EDUCATION

University of Maine - Associate of Arts

SUMMARY

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Have an ethical commitment to what I do, which drives me even harder. EXPERIE

Scheduling Coordinator/Supervisor Developmental Services, 03/2019 to 09/2022 Sweetser - Bangor, ME Business Administration/Psychology

• Manages 10 homes and supervise over 20 employees. Maintain fluent communication with client teams following state/federal regulations.

• Adheres to company policies and work closely mentoring staff. Follow Human resources protocol.

• Reviews and assesses staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.

• Maintains consistency in staffing schedule for over 125 employees, including reaching out to off-shift and per diem staff to fill open shifts, and arranging transportation for clients’ needs.

• Monitors overtime to ensure that it remains within normal weekly levels

• Collaborates with other leadership team members to ensure that the schedule stays up to date with possible staffing moves, staff trainings, and client appointments/community supports.

• Facilitates peer-to-peer conflict resolution.

CRMA/DSP/MHSS-TEAM LEAD, 12/2009 to 03/2019

OHI - Hermon, ME

• Provided services for individuals with intellectual/physical disabilities and various mental health diagnosis. Assisted with ADLs, IDLs, and provided a safe, healthy, compassionate environment that promoted independence and quality of life.

• Trained new staff

Residential House Manager, 11/2007 to 07/2009

Northern Maine General - Eagle Lake, ME

• Conducted weekly meetings with directors and assessed and advocated resident needs; recommended solutions and strategies to improve resident care and satisfaction.

• Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.

• Handled all aspects of financial management of a home. Owner/Administrator of Assisted Living Facilities, 06/1999 to 12/2007 State Of Maine - Houlton, ME

• Prioritized and completed multiple tasks simultaneously, seeing that projects were completed by deadlines.

• Followed all policies and procedures set forth by the Federal/State Government and met their standards.

• Managed all aspect of maintaining a healthy, safe, compassionate environment.

• Proficiently maintained documentation/staffing/financial competency/trainings/relationships with guardians, CCM, and family. Developed policies and procedures as mandated. Wrote service plans for up to 19 residents at a time. Also coordinated appropriate activities and community integration.

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