OBJECTIVE

To use my skills, experience and adaptability to obtain a systems administration, engineering or programming position where I am constantly challenged. My greatest strength is my ability to work in a new environment and to be functional immediately. I am quick learner and adapt to new situations, configurations and technologies.

AREAS OF INTEREST

Management, Technical Support, Marketing, Sales and Customer Care.

March 2017 – Till date : Worked in Tight Security Ltd.

RESPONSIBILITIES :

CUSTOMER CARE / COLLECTION / SALES AND MARKETTING / HANDLING PRODUCT INSTALLATION DEPARTMENT

1. Work on clients query and provide solution.

2. Issue resolution for clients complain

3. Part of collection team. Work and achieve target based monthly collection.

4. Marketing of security products.

5. Convert queries to sales.

6. Handling Product Installation Department which includes delivery of invoices till payment.

7. Managing Technical Department in the absence of Technical manager.

8. Keeping in touch with clients and ensuring they are happy with the service.

9. Mode of Communication between client and Company.

10. If any client is unhappy with the service and gives termination notice.

Meet client, enquire his concern and solve it so that client remains with Company.

February 2014 – July 2016 : Worked as Technical support Analyst/Process Developer at GENPACT.

RESPONSIBILITIES :

1.Creating the User Accounts

2.Granting Permissions and Assigning Different Screens as per requests placed by the Users.

3.Adding/Removing/Modifying the User Accounts as per the request placed.

4.Removing Password Violations and Inventories from the User Accounts.

5.Removing the Suspensions from the Suspended User Accounts.

6.Resetting Passwords for the User Accounts.

7.Assisted in troubleshooting user problems relating to Operating System issues (Win9x, NT, and Win 2000), Network Connectivity, upgrades, MS Office products and Internet connectivity.

8.Performed upgrades, installation of software and drivers and essential desktop troubleshooting.

9.User rights and permission, disabling and enabling accounts, file and folder permissions and configuring security templates as per need.

Personal Traits:

1.Excellent communication skills, both written and oral, with internal and external clients.

2.Taking responsibility for follow-up services and problem escalation to ensure customer satisfaction.

3.Taking Initiatives for any new assignments.

4.A logically sound & stable professional.

5.Self Motivated and able to plan strategically and establish internal controls and procedures.

6.Team Player possessing skills with the ability to work under pressure and Deadlines.

.

TECHNICAL EXPERTISE GAINED AT GENPACT

1Thorough knowledge of Core load applications.

2Thorough Knowledge of the latest Technologies being used currently like Windows7, Outlook 2010, Internet explorer9, etc.

3Troubleshooting Remote Access.

AWARDS & ACHIEVEMENTS

1Recognized with Bronze Award three times for exemplary performance and demonstration for Best employee

2Awarded for highest number of VOC.

October 2010 – February 2012 : WIPRO Hyderabad, India.

Designation: Senior Associate.

Worked on H.P (Hewlett Packard) sales and support.

Tech support ( Laptops )

Answer and resolve incoming calls

Cross selling HP products and services

EDUCATION

Qualification

Institute

Board/ University

Year of passing

Percentage

B.S.C.-(M.E.C.S.)

Nishita Degree College,

Nizamabad.

Osmania

University.

2006-2009

55 %

Intermediate

Kakatiya Junior

College. Nizamabad

Board of intermediate education, AP

2004- 2006

74%

SSC

SFS High School. Nizamabad.

State Board of secondary education

2003- 2004

84 %

LANGUAGES KNOWN

English (Spoken, Read and Write : Excellent)

Hindi (Spoken, Read and Write : Excellent)

Gujarati ( Spoken: Fair, Read: Good, Write: Good )

Understand and resolve customers query

First call resolution

Cross selling

Marketing /Brand Development

Leadership – Multinational/Cultural Teams

Relationship Management Internal & External

Flexible working / Multiple Tasking

Skill in negotiations & arbitrations

PERSONAL DETAILS

Name : Naushad.

Father’s Name : Noor Mohammed Rajwani

Address : Flat number 203, President Plaza, Abids, Hyderabad.

Mobile Number : +91 - 964-***-**** ( or )966-***-****

E Mail – I. D. : adtu3x@r.postjobfree.com

Status : Unmarried

Hobbies : Listening Music, Sports.

Nationality : Indian

Year of Birth : 1988

Date: Signature

NAUSHAD RAJWANI

SIR APOLO KAGWA ROAD, SSUNA CLOSE, KAMPALA.

Email Id: adtu3x@r.postjobfree.com adtu3x@r.postjobfree.com adtu3x@r.postjobfree.com

+256-*********

PROFESSIONAL EXPERIENCE

ADDITIONAL SKILLS AND ABILIIES

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