Service Representative Customer

Emily Casey

Poughkeepsie, NY *****

adtu2w@r.postjobfree.com 845-***-****

Highlights of Qualifications:

•Effective coordinator of diverse services and information sharing with the team and clients.

•Competent motivator and communicator using a variety of methods to meet individual needs.

•Warm and understanding person who loves working with children, adults, and families through all phases of their lives and education.

Work Experience:

Business Owner/Manager: Island View Family Care Home - Rosendale, NY July 2012 to June 2022

•Strived to maintain a comfortable, quality, residential home-like setting for all residents.

•Encouraged outings with friends and family to ensure residents lead fulfilling lives.

•Maintained all aspects of the facility to ensure inspections would pass through daily checks and collaborated with other professionals to ensure all issues were quickly and efficiently resolved.

•Efficiently and economically delegated staff to shop for essentials such as groceries, toiletries, and necessities for the residence.

•Coordinated and linked residents with in-house as well as diverse community services

•Maintained invoices, billing, and receipts.

Teacher Ulster BOCES; Kingston, NY June 2007 to June 2012

•Taught GED, Youth Build, and Workplace Essential Skills at different locations, including Samaritan village, a Drug Rehabilitation Center

•Incorporated various teaching styles to meet the needs of students' unique learning styles.

•Guided students through job searching, the interview process, and work performance.

•Continue to be an advocate through ongoing support in their job searching and daily living.

Family Advocate: Astor Home for Children - Wappingers Falls, NY 2005 to 2006

•Operated as a liaison between the classroom and home settings in the areas of education, child development, and mental health, maintaining positive relationships and open communication.

•Implemented both parent involvement and family partnership programs.

•Assessed family goals and provided recommendations and referrals for community resources.

•Provided crisis intervention when needed.

Special Education Teacher: Astor Home (one-year leave replacement) Wappingers Falls 2004-2005

• Taught a 1:8:2 integrated classroom.

•Created lesson plans for whole class, small groups, and individual instruction for various needs.

•Developed and implemented behavioral management plans for students.

•Implemented appropriate standard-based IEP goals for students with various needs and interests and graded each student using appropriate state guidelines.

Education/Certifications

•Bachelor of Science in Mathematics and Education: SUNY New Paltz, New Paltz NY 2003

•Adult/Child/Infant CPR & First Aid & AED

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