*** **** **** ***.

East Amherst Jamal Khan Cell: 203-***-****

NY 14150 adtu2s@r.postjobfree.com

adtu2s@r.postjobfree.com

People’s Manager, Sales Manager, Closer, Recruiter, Onboarding Specialist, Team Leader, Project Manager, Operations Manager, Mentor, Trainer, Public Speaker, Negotiator, Customer Satisfaction Manager and Motivator.

Summary:

A passionate leader, with over 20 years of experience in managing large teams, recruiting candidates, providing onboarding support, training employees and operating multiple locations. I have helped bring positive changes in employee's behaviors to do right things all the time. A highly motivated manager to develop people and drive success of both teams and individuals through rigorous training, coaching of struggling employees, and developing emerging leaders through mentoring and job delegation. Experienced in Operations Management, to make sure that business runs smoothly, even without supervision. Started and completed many projects to cut costs, improve margins, and increase profitability in many areas of business, through daily standup meetings with team members using Agile methodology. Built cohesive teams through open lines of communications and making sure that team members completely understand job requirement and management expectations. Negotiated deals with vendors to get the best quality products and the best prices. Highly ambitious to give timely and accurate advice, guidance, and support to the team members. Negotiated with highly irate customers to provide solutions to their satisfaction.

Talent Acquisition Accounts Manager– Softnice April 2022 – Current (Remote Contract)

Act as a bridge between clients and candidates to find the right fit for the open position.

Daily Duties:

Managing 23 client’s accounts throughout the United States for providing right candidates for open positions.

Discuss the job description for the required roles, pay rates with the hiring manager.

Use the candidate’s resume in the database and posted on different jobsites to find available candidates.

Call and email candidates to inquire about their availability. Discuss the role and rate.

Schedule screening call to understand their current and previous engagements and judge their level of competence for th role.

Submit resumes of the most competent candidates to the hiring managers.

Schedule interviews between the client and candidate and remind them continuously about the day and time of the interview.

Follow-up with both the client and candidate about their experience.

Upon approval to hire from the client, send congratulatory email to candidate and the client.

Onboarding Specialist – Revature LLC Apr 2021 – April 2022 (Remote Contract)

Helped ease nerves of new employees through group and one-on-one meeting and ensured that all questions were answered, and they had all the resources to succeed.

Daily Duties:

Organized orientation sessions for welcoming new employees, provided them orientation kits, employee handbooks, and answered their questions regarding the company policies, culture, and management styles.

Conducted sessions to introduce the new employees to the current employees and company’s expectations from them.

Entered new employee details in the payroll software and registered them in insurances, benefits, and retirement.

Planned and scheduled employee's training sessions and coordinated with employees, managers, and trainers to have one-on-one with each new employee.

Coordinated relocation and travel of employees through interaction with travel agents.

Stayed updated with the latest ways to improve the onboarding process.

Analyst - AMLRight Source Apr 2019 – March 2021

Investigated suspicious bank accounts and made sure financial institutions were compliant of KYC standards.

Daily Duties:

Held weekly meetings with team members for project status, individual contributions, and different announcements.

Reviewed final reports by the analysts and created SAR reports, upon confirmation of suspicious activities in the account.

Provided training, coaching and feedback to team members, whenever needed.

Held meetings with clients, reviewed their requirements and forwarded those requirements to senior managers for final approval.

District Sales and Marketing Manager- Sleepy’s/Mattress Firm Apr 2007 –March 2019

A holistic team leader, who interviewed, recruited and trained employees to work independently, while taking responsibilities in operations, sales management, meeting yearly, monthly, and weekly goals. Devised and managed marketing plan, including print media, social media and other marketing plans in my district. Engaged with customers to understand and resolve their issues. Forced customers to make their payments every month on their financed products.

Daily Duties:

Devised and managed marketing plans for the district and initiated projects with team members, which helped in improving performances in different facets of the business.

Held meetings with the management team to develop new plans to improve performances and reviewed ongoing initiatives.

Held recruiting events, where interviewed candidates and recruited the best of them, and provided onboarding support.

Held daily standup meetings in Agile environment with HR, recruitment, and loss prevention departments for better inter-departmental coordination, and reviewed ongoing initiatives.

Met with Training Showroom Managers once a month to brush up on their sales training techniques and provided updates on operations standards, who filtered that information to the team members.

Shared business intelligence reports every morning with sales professionals on their daily, weekly and monthly goals.

Handled and reported any sales discrepancies, customer complaints, and employee conflicts.

Constant training and reviewing of team members allowed Sleepy’s to maintain a pool of high achieving sales professionals who were able to attain the daily, weekly and monthly goals set forth by the management.

Set personalized goals through Performance Improvement Plan for the team members based on areas of opportunities.

Dealt with customers, who were late on their monthly payments. Setup direct deposits for them to help them pay every month.

Key Achievements:

Recipient of Manager of the Year award in 2013 for beating plan by 38%.

Beat District and Store to Store plans in 2013, 2014 and 2015.

Education & technical skills

Bachelor’s Degree - Duquesne University, Pittsburgh, PA (2001).

Extensively used Windows, MS Office (including Access, Project, Excel, PowerPoint, Word, SQL, and Outlook Express).

Contact this candidate