YOUSEF NIJEM

Cleveland, Ohio *****

216-***-**** - adtu2j@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. SKILLS

Problem solving

Critical thinking

Customer Account Management

Communication Skills

Customer Data Confidentiality

Upselling Products and Services

Excel proficiency

Efficient and Detail-Oriented

Planning and Execution

Computer proficiency

Interpretation and Translation Services

Understanding Customer Needs

WORK HISTORY

01/2022 to 10/2022 Remote Customer Service Representative Liveops – Cleveland, OH

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services and company information. Collected customer feedback and made process changes to exceed customer satisfaction goals.

Investigated and resolved customer inquiries and complaints quickly. Recommended products to customers, thoroughly explaining details. 05/2020 to 01/2022 Truck Dispatcher

Total Way Logistic – Texas, Mansfield

Closed daily and weekly target for the company

Established new connections with logistic companies that helped achieving above the target and commission rate

Took a very consisted amount of load each week that moved the company's trucking rating up tremendously

Communicating with different companies in a very fast paced manner through laptop and phone (Remote Work)

Directed dispatching, routing and tracking of 20+ fleet vehicles. Maintained updated and detailed records of calls in physical and electronic database.

Coordinated pickups and deliveries across the whole united states. Communicated with customers daily about freight movements and delivery timetables.

Handled customer escalations from drivers to solve issues and restore customer satisfaction.

03/2018 to 02/2020 Sales Manager

Metanoia Auto – Texas, Mansfield

Updated the dealership's marketing plan which drove traffics to the website more than 50%

Found new wholesale car parts suppliers that helped the business drop costs by almost 35%

Connected the dealership with a new local bank which helped the dealership sell double the amount of cars easily by finance

Built a new sales team with more experience and training that helped us execute 100% of the sales plan of the year

Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.

Built a new website for the company with new professional photography team. Handled customer relations issues, enabling quick resolution and client satisfaction.

Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Coached employees in successful selling methods and encouraged cross-selling to drive revenue.

Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

EDUCATION

Expected in 05/2024 Bachelors' Degree: Accounting

University of Arkansas, Fayetteville - Fayetteville, AR 05/2019 Associates of Arts Degree: Business Administration And Management Cuyahoga Community College - Ohio

3.8 GPA

Ranked in Top 5% of class

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