Anne Granados

Greeley, Colorado

970-***-****

adtu1l@r.postjobfree.com

Microsoft Word, Microsoft Window, Microsoft Access, Microsoft Excel, Ten key, Bilingual, Human Relation Skills, Computer Terminology, Business Math, Office Procedure, AS400, Typing 45 WPM, Desktop Training, Note taking skills,

WORK EXPERIENCE

Customer Care Assistant

09/20013 to 05/2014

Xerox Commercial Solutions, LLC

Greeley, Colorado

Clients call in to get health insurance information. I would take basic information name, address, age, date of birth, gender. I would make customer service calls, train new hire on using phone and computer systems, login process, train them on the FEPS system, answer basic questions on health insurance etc.,

Service Deliver Manger

10/2005 to 05/2007

StarTek Inc.

Greeley, Colorado

Oversees and coordinate the ordering implementation process associated with Business Process Management. Manage the ordering process for new and/or existing customers, utilizing ordering, tracking, and billing systems and associated process, complete customer status calls at various milestones, meet AT&T and StarTek’s established performance measurements. Exemplifies knowledge in specific services for AT&T customers, receive and manages require internal customer and AT&T reporting, demonstrate effective utilization of spreadsheets, word processing and email program, etc.,

Professional Development Assistant

09/2001 to 09/2005

Weld County School District 6

Greeley, Colorado

Assist with the organization, registering, record keeping for all Professional Development opportunities, including induction classes, conferences and new educator orientation, create database, access reports, spreadsheets for the Professional Development Program. Organize and setup the new online web-based Professional Development Registration System. Maintain transcripts for District Six certified and classified employees for recertification with the Colorado Department of Education and Human Resources for District Six. Develop class catalogs, register participants, collect money, deposit money, maintain files, for Professional Development classes, gather and complies data on Professional Development for year-end report to the board, assist in preparation of department budget, keep records of accounting transactions and generate reports on computer, maintain department inventory, order supplies, prepare purchase orders, etc.,

EDUCATION, SKILLS

Aims Community College

Associate Degree, Administrative Support

08/1996 to 06/1999

Human Relations Skills - 10+year

Customer Service Skills – 10 +-years

Bilingual – 10+ years

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