+1-916-***-****

Bianca Hatfield

https://www.linkedin.com/in/bianca-marie-w-4a2b6895

Phone

+1-916-***-****

Email

adtu1f@r.postjobfree.com

Location

Oakland, United States

About me

Hi!

Who am I? Passionate W.R.A.P model approach human development professional with over 15 years of experience in nonpro t work. Experience facilitating mental health, education, career development trainings. Served homeless youth/adults, adhered to contract guidelines using DYCF/ OEWD/Workforce Central/ HMIS/Avatar/county program systems to obtain/track data, development planning, client relationship building, reducing critical risk management, workforce development, and career coordination. Experience

Case Worker/Intake Coordinator, San Francisco Conservation Corps 2021 – 2022 Provided comprehensive/ integrated case management and support servicesto Conservation Corps participants ages 18-28. Services are based onwellness/ work readiness assessments completed by each participantreferred to internal and community resources. Duties included providing youngpeople with direct social services to help advance participant's personaland professional skills. Guide Corps members through Phase I, Phase II ofthe Career Pathways program, client/family needs assessments/referrals tolocal resources. Referred to medical care, mental health services, childcare,housing, substance abuse prevention, education services, legal services,community engagement activities, and direct referrals to case management/supportive services team for support with vocational training, post-secondaryenrollment through JMCS, job readiness, job placement, and scholarships.Daily use of the following system programs:DYCFOEWDWorkforce Centralsystems to obtain/track data, development planning, client relationshipbuilding, reducing critical risk management. Served at anytime a caseloadof up to 50 Corps participants and worked with an additional caseload asneeded to assist with information related to Corps members enrolled incontract related follow-up services. Aided in individual growth plans withparticipants reviewed and updated monthly and tracked progress in meetingcorps members personal, occupational, and educational goals. FacilitatedFinancial Literacy 101 training, housing/ mental wellness trainings. Met directlywith corps members to review support service requests and communicateapproval or denial of services based on supervisors /directors feedback.Coordinated and/ or facilitated client service referrals to local communitybasedorganizations and government agencies utilized established networkand increased connections to community resources through client referrals. Career Development Coordinator, San Francisco Conservation Corps 2021 – 2022 Youth support coodrinator I, Whole Person Learning 2019 – 2019 Led multi-functional mental wellness educational strategies aimed at theremoval of mental health stigmas. Partnered with nonpro t/county leaders onthe revitalization of expected operational program standards, evaluations, andcultural competency. Served clients ages 12-26 years old. Used presentationsfor inter-agency educational training/ collaboration e orts within the PlacerCounty youth/ younger adult programs. Community Support Specialist, Hope's Door 2018 – 2019 Performed administrative duties to maintain data collection requirements setby state agencies/grant funders. Updated data tracking solutions, connectedwomen and children living or eeing from domestic violence to nancialassistance, housing, vocational, mental health, support group, childcare, food,free shower stations, and transportation resources in the Dallas metroplexarea. Amazon Flex Driver, Amazon 2017 – 2019

Community Service Coordinator, Assistance Center of Collin County 2018 – 2018 Performed administrative duties to maintain the systemic integrity of theassistance center, implemented customized data tracking solutions, andconnected clients to nancial assistance, housing, vocational, mental health,food, free shower stations, and transportation resources in the Dallasmetroplex area.

Education Program Manager -Walnut Glen Elementary School, Right At School 2016 – 2017 Supervised educational-teams and enrichment specialists, creating innovativeeducational programming and strong relationship building skills with educatorsat various schools. Focused on sta trainings, and school events. Coordinatedwith vendors to delegate daily meal planning for students.

Personal Assistant, Genecov Orthodontics 2016 – 2017 Managed prominent Dallas family household, vendors, and cared for animals.Helped with some administrative duties occasionally pertaining to personalfamily businesses.

Youth Support Coordinator, Whole Person Learning 2015 – 2015 Led multi-functional mental wellness educational strategies aimed at theremoval of mental health/ foster or at risk youth stigmas. Partnered withnonpro t/county leaders on the revitalization of expected operational programstandards, evaluations, and cultural competency. Served clients ages12-26 years old. Used presentations for inter-agency educational training/collaboration e orts within the Placer County youth/ younger adult programs.

Children's Mental Health Services Administrative Assistant, Terra Nova Counseling 2014 – 2015 Completed monthly county data reports, and performed administrative dutiesfor the children's department. Took on additional call center responsibilities forthe agency, and directed clients to the services they needed. Business O ce Manager, About New Auto Sales 2013 – 2014 Clerical work, customer service, le/inventory control, sales, payroll, banking,managed employees, lot porters,advertising, vendor & auction relations anderrands.

Information Technology Summer Intern, Damion's Repair Services 2013 – 2013 Reformatted hard drives, updated or replaced operating systems, moved data,cleaned out virus's, changed broken IPhone, IPod, I Pad, screens, hooked upcomputer units in homes, house calls, etc. Sales And Marketing Specialist, TradeIt! 2011 – 2013 Priced and bought merchandise from the surrounding communities on behalfof the company. Sales leader, customer service driven work environment,merchandising store items, training new/current employees, nding solutionsto customer complaints. Online Pharmacy Customer Service Representative, Prescription Solutions 2010 – 2011 Call center work environment. Researched in MDI program each customerinsurance plans to match their packages for medication and updated theiraccounts. spoke directly with di erent pharmacies, nurses' doctors, obtainingprescriptions, and approvals for medication. Researched all the changes inhealth care plans throughout the year to better educate my clients. Customer Service Sales Representative - Men/Children's Department, JCPenney 2009 – 2010 Retail customer service, product knowledge, quality focus, problem solving,market knowledge, documentation skills, listening, phone skills, resolvingcon ict, analyzing information, multi-tasking. Food Service Supervisor, Samurai Sams Teriyaki Grill 2005 – 2007 Supervised employees, performed a variety of tasks from preparing the food,stocking supplies, handling cash, credit cards, and a cash register, cleaningtables and counters, resetting tables, greeting customers and answeringquestions. Store closed doors. Youth Community Volunteer, Reno Bug House Shelter for Men 2002 – 2006 Prepared and served food for the homeless and coordinated system services/resources for clients. Education

University of North

Master's of Science, Learning Technology (Not Completed), Master 2019 – 2019 Denton, United States

Not Completed.

University of North

Bachelor's of Science, Integrative Studies in Human Development, Family Sciences, Sociology, and Anthropology, Bachelor 2017 – 2018 Denton, United States

Completed & Awarded Degree May, 2019

Sierra College

Associate of Arts - AA, Social and Behavioral Science, Associate Degree 2013 – 2015

Robert McQueen Highschool

Diploma, Diploma

2004 – 2008

Skills

Educational Technology Case Management Social Work Cognition Behaviorism Organizational Behavior Social Psychology Cognitive Psychology Contracts Partner Relationship Management Mental Illness Workforce Development Customer Relationship Management Cognitive Science Risk Management Non-Pro t Organization Social Science career-development Sociology Anthropology Strategic Management Vendor Community Management Delegation Presentations Internal Communications Leadership Wellness Development juvenile

Languages

English (Native)

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