Hr Coordinator Resources Manager

Siobhan Francis, MS

*** ******** ***** *****, ** 20721

Phone: 301-***-****

EMAIL: adtu0w@r.postjobfree.com

EDUCATION:

Strayer University, Washington DC December 2019

Master of Science in Project Management

Strayer University, Washington, DC June 2014

Master of Science in Human Resources Management

Kaplan University, Chicago, IL August 2010

Bachelor of Science – Business Management

PROFESSIONAL EXPERIENCE

Enterprise Community Partners/Enterprise Residential September 2020-Present

HR Business Partner/Employee Relations

Serves as a human resources Business Partner to Enterprise Residential site employees. Responsible for all employee relations issues. Represents company at negotiations for the collective bargaining agreement at union site. Provide direct employee relations coaching, counseling, and guidance to managers. Provide day-to-day performance management guidance to line management (coaching, counseling, career development, & disciplinary actions). Provide direct hands-on service to clients while in support of other team members as needed. Analyze trends, metrics, and patterns to develop solutions, programs, and policies in partnership with leadership and HR team members. Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance. Partner with legal department, outside counsel, and HR team members as needed. Identify, recommend, implement, and facilitate talent development solutions for all levels of Enterprise employees. Participate in and lead teams, focus groups, and work groups to ensure effective design, delivery, and evaluation of talent management programs. Assist with and lead talent development projects, career development ladders, job rotation programs, employee on-boarding, and other programs. Develop, and facilitate training programs and partner with talent management team on larger initiatives. Utilize behavioral assessment tools, 360 evaluations and other methods to provide developmental feedback. Provide effective policy interpretation, and guidance to managers and employees. Manage and resolve complex employee relations issues. Identify, lead, and participate in HR and organizational projects as needed.

Randstad Professional Services- Lifebridge Health/Sinai Hospital November 2019-September 2020

Employee Relations/Labor Relations Consultant

Served as subject matter expert in human resources/ labor relations.

Provided system-wide professional consulting and Training support to management and employees.

Policy alignment adherence, collective bargaining agreement interpretation, negotiations, performance management, and conflict management of sensitive issues.

Supports the health system’s culture and mission promoting employee engagement.

Responsible for Labor Relations issues, Management and HR support, and HR policies

MedStar Washington Hospital Center- Washington DC December 2018-November 2019

Employee Labor Relations Specialist

Advised and assisted management staff with interpretation and application of Human Resources policies and procedures, union contract compliance, grievance, discipline and termination activities.

Assisted in the investigation and resolution of associate issues, third party complaints, administrative complaints, and grievances in the workplace.

Compiled documentation for review by the Director Employee/Labor Relations which will be presented to union representatives, and other third-party agencies (i.e., DCHR, EEOC, unemployment, etc.).

Participated in formal complaint/grievance hearings and assists in preparing Hospitals’ oral and written response.

Gathered and analyzed data pertaining to labor market conditions, prevailing union and management practices, etc.

Communicated effectively with all levels of associates, management, union representatives and other external contacts.

Participated in the coordination of employee service award ceremonies, and employee recognition initiatives and related activities.

Coordinated and evaluated monthly reports and logs of Employee/Labor Relations actions and activities.

The Washington Nationals Baseball Club- Washington DC August 2017- December 2018

Human Resources Manager/ Employee Relations Manager

Worked through employee relationships, behavior, and performance-related problems

Proactively partnered with managers to improve employee morale, reduce turnover, and improve the experience of our guests at the ballpark.

Administered the Performance Appraisal and Development Program. Assisted with training and development programs.

Ensured discipline and termination of employees is done consistently and in compliance with all applicable laws

Conducted exit interviews with employees via Survey Monkey and in person to determine the underlying reasons for separation of employment; also determines employee attitudes toward the company, supervisor, etc. and provides data to support trends.

Partnered with Human Resources recruitment manager to organize seasonal hiring events this included phones screening, conducting face-to-face interviews, processing I9 forms, setting up required trainings, preparing offer letters, and scheduling and conducting orientations.

Worked with and provided direction to HR coordinator in responding to unemployment claims.

Marriott International- Gaylord National Harbor, MD March 2012- August 2017

Human Resources Manager/ Labor Relations Manager (2015-2017)

Served as a human resources business partner to departments such as IT, Engineering, Safety Services, Conference Room set-up, housekeeping, accounting, Sales & all non-union employees. Ensuring that all HR rules and regulations are followed company wide

Served as a point of contact for the four unions on property.

Processed and approve all FMLA, ADA, and EEOC, claims as needed

Reviewed and approve job descriptions as needed for departments when new positions are created.

Recruited, interviewed, and provided support to departments during the hiring process of prospective candidates as needed. Utilize social media and other sourcing systems to fill positions

Monitored candidate identification and selection process.

Implemented a new process for hiring seasonal & temporary recruiting for large events such as ICE, Big Night DC, and other large conferences/events taking place yearly within the resort

Worked with the unemployment services provider to respond to unemployment claims.

Prepared audits and distributes unemployment claim activity reports to property management.

Attended unemployment hearings and ensures property is properly represented.

Provided support at departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Collaborated with management team to ensure departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job.

Assisted in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings).

Reviewed progressive discipline documentation for accuracy and consistency and checks for supportive documentation and is accountable for determining appropriate action.

Utilized an “open door” policy to acknowledge employee problems or concerns in a timely manner.

Ensured employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi-Property Director of Human Resources.

Communicated performance expectations in accordance with job descriptions for each position.

Ensured employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time.

Ensured compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act. Ensures medical records are maintained in a separate, secure and confidential medical file.

Communicated property rules and regulations via the employee handbook.

Marriott International, eCommerce –Bethesda, MD 2012- 2015

Sr. Admin Associate/ Lead Payroll and Recruitment Coordinator (2012-2015)

Developed innovative approaches and strategies to locate and identify highly qualified candidates from multiple sources for professional, highly specialized, and technical occupations.

Provided advisory services to managers, program offices and selecting officials on recruitment methods and practices; and researching and coordinating special events and recruitment alternatives for hard to fill positions.

Processed payroll for over 150 employees bi-weekly by utilizing Excel and the Marriott International payroll system.

Ensured that a team of seven Administrative Associates were performing and operating to company policy.

Arranged International and domestic travel in accordance to Marriott International travel policy; Ensuring visa application process is completed efficiently and promptly for all countries requiring a visa upon entry.

Collaborated with various leaders to efficiently on-board new associates to the team.

Maintained and managed department organizational charts. Managed and provided monthly updates to the Chief Marketing & Commercial Officer.

Organized and managed events including Spirit to Serve, eCommerce Summit, the annual holiday event and other department celebrations.

Collaborated with Marriott partners to ensure efficiency and preparedness of high level internal and external meetings

Worked with program officials and ecommerce managers to ensure proper conduct of the recruitment and staffing human resources programs.

Expert knowledge in using the following payroll and recruitment software systems WebTA, Employee Personal Page, Monster, Avue, and PeopleSoft.

Developed short and long-term recruitment strategies for and with Ecommerce managers and Associates.

Conducted job analyses and developed valid and reliable assessment tools to attract the best qualified candidates.

Corresponded with candidates regarding opportunities within Marriott and provided their application status throughout the selection process.

Freddie Mac- McLean, VA May 2007-March 2012

Compensation Infrastructure Associate (2010-2012)

Provided support to the compensation team, administered, and executed programs for both executive and non-executive employees.

Conducted analysis and special compensation or report requests. Utilized PeopleSoft for pulling multiple queries related to compensation.

Analysed and evaluated alternative methods of compensation for various employee levels and functional areas.

Participated in salary surveys, conducted job analysis; developed job descriptions, and conducted market pricing utilizing Market Pay.

Managed annual compensation planning process monitored compensation planning budgets. Monitored internal and external compensation planning budgets.

Monitored internal and external compensation trends and recommended enhancements or changes.

Application of professional principles, theories, and concepts.

Developed resolutions to problems of limited scope following specific, detailed procedures.

Senior Administrative Coordinator, Human Resources & Corporate Services (2007-2010)

Handled the on-boarding and off-boarding for all new employees and contingent workers within the division, responsible for processing termination/severance agreements, scheduled equipment pick-ups, timely de-activation/suspension of all network and security access, collected all company purchasing cards, calling cards.

Approved Desktop Asset Request and managed tracking request for Division and maintain budget.

Represented the organization with recruitment events on college campuses

Provided support to recruiting team with processes such as interviews, processing paperwork, scheduling interviews and also attending career fairs to represent to organization to possibly attract the right candidates for open positions.

Updated and maintained the Corporate and Divisional Organizational charts.

Utilized PeopleSoft for managing employee data and creating report for management analysis.

Ensured that the business units within Human Resources are adhering to Sarbanes Oxley regulations as well as held accountable for ensuring that all required Compliance, Code of Conduct and Ethics requirements are completed by all team members within the required timeframe and Complied SAS 70 reports for review.

Tracked the Human Resources award budget, provide monthly impact award activity report to Vice President, Human Resources Business Partners, & Payroll.

Utilized the Opvantage system to complete the monthly operational losses report for review by the Operational Risk Manager, scheduled monthly meetings with Vice President to review and approve operational losses.

Coordinated Worksite/Ergonomics requests on a quarterly basis, followed up with employees to schedule workstation evaluations, escorted insurance representative around campus to complete evaluations, assessed all recommendations from the insurance representative, provided feedback to employees to ensure that workstation changes were made according to the insurance representative’s recommendations.

Proficiencies/Areas of Expertise

Experienced with Microsoft 360, MS Internet Explorer, MS Project, PeopleSoft and MicroStrategy, Workday, Marrpay, MarrExpress, Marriott.com, UltiPro, and Taleo.

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