Medical Assistant Data Entry
Resume:
Vanessa Ebanks
Professional and Caring Healthcare professional
Chandler, AZ 85225
*******************@***********.***
I am a well-mannered, pleasant and effective Medical Assistant seeking a rewarding position with a facility that will allow me to demonstrate my relevant education, strong knowledge of patient care, clerical, environmental and organizational task that will maximize the efficiency of the facility. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
CTG (Computer Task Group) - Chandler, AZ
Present
• Managed customer accounts
• Resolved customer issues
• Worked in the inbound call center
• Responded to inquiries and issues
• Responsible for troubleshooting applications
Certified Medical Assistant
NATIVE AMERICAN COMMUNITY HEALTH CENTER - Phoenix, AZ August 2020 to May 2021
• Screen patients per event criteria
• Documentation of patient PHI in the Electronic Medical Record
• Communication with the practitioner regarding Urgent/ STAT Alerts.
• Field testing patients - COVID-19
• Field vaccinating patients for Flu and now COVID 19.
• COVID 19 vaccine trained and experienced. COVID 19 Vaccinating since December 2020.
• Performs CLIA-waiver testing
• Relay test results in a timely manner by accessing the Laboratory website.
• Reporting all positive COVID 19 test results to the CDC at the time of testing.
• COVID 19 Contact tracing for all positive test results. Back office Assistance In down time
• Assists the practitioner and other professional staff in the delivery of patient care; reinforces discharge instructions and deliverables
• Administers medications and immunizations under the direction of healthcare professionals; documents same in the medical information system
• Practices Infection Control and Bloodborne Pathogen precautions, procedures and practices
• Weekly Inventory of supply levels to ensure an adequate amount is available for patient care activities. Medical Coordinator
CUSTOM HEALTHCARE SOLUTIONS - Phoenix, AZ
March 2020 to November 2020
• COVID-19 screenings for all employees
• Temperature check for all employees upon entry of the building.
• Observe Employees for COVID-19symptoms
• Documenting all potential Coved Positive employees.
• Reporting all issues to Human Resources
• Instructing employees to go home and to contact HR and seek medical attention once possible positive is determined, or if employees displays symptoms.
• Greeting all employees with a professional and courteous smile upon entry into the warehouse.
• Ask required CDC questions and take temperatures of all employees and visitors.
• Provide a face mask to wear while inside of the facility.
• Enforce proper PPE is worn at all times.
• Stand for prolonged periods of time.
• Wear all PPE, including but limit to gloves, face mask, and head shield during schedule shift.
• Dispose of cross contaminated PPE properly.
• Worked overnight and maintained 2 jobs for a few months. Medical Assistant
WEST VALLEY NATUROPATHIC CENTER - Goodyear, AZ
May 2019 to March 2020
• Rooming patients
• Blood draws
• Administer IV's
• Assist in Procedures
• Document patient concerns,
• Take Vitals and properly enter them into the Elation
• Prepare multiple IVs Solutions
• Assist the Dr with making outbound calls to pharmacies to provide additional information on medication.
• I also assist with providing patient with lab results.
• Drawing and preparing patients blood to send out to labs.
• Preform specialty testing on patients such as nasal swabs to check for mold or limes disease.
• Assisted in minor procedures
• Performed venipuncture
• Measured accurate vital signs
• Performed numerous administrative duties
• Contacted patients for appointment reminders
• Recorded patient history
• Updated care plans
• Assisted with charting
• Cleaned patient rooms
• Administered vaccines
• Responsible for front office duties
• Processed medication refill requests
• Performed clinical skills under physician supervision
• Performed clinical skills under physician supervision
• Obtained patient vitals
• Used EHR system
• Assisted doctor with in-office procedures
• Administered vaccines
• Scheduled patient appointments
• Performed patient assessments
• Responsible for front office duties
• Processed medication refill requests
Benefits Administrator
CENTENE - Tempe, AZ
October 2018 to August 2019
• Inbound calls from providers and members regarding their insurance concerns
• Prioritize daily emails from internal departments.
• Assist patients/members with billing and benefits concerns.
• Maintaining professionalism while on the phone.
• Utilize training materials to provide first call resolution.
• Up-training new hires.
• Outbound follow-up calls to outside vendors for additional assistance. Medical Assistant/Phlebotomist
CENTRAL CLINICAL LABS - Phoenix, AZ
February 2018 to October 2018
• Inbound and outbound calls to schedule lab visit
• Processed Doctor orders
• Reviewed stats and called providers with results
• Drew blood via venipuncture.
• Prepared specimen for lab
• Scheduled field phlebitis. To go to patients' home to draw or pick up specimens
• Scheduled appointments
• Scheduled labs
• Verified insurance
• Called in medication refills
• Restocked patient rooms
• Performed in-office procedures
• Provided patient care
• Performed blood draws
• Ordered labs
Case Manager
MCKESSON SPECIALITY HEALTH - Scottsdale, AZ
June 2015 to February 2018
• Reach out to either Health Care Professionals or patient to obtain missing information.
• Relay commercial Co-Pay program Eligibility and next steps to eligible patients.
• Working with Health Care Professionals regarding appeals from insurance companies.
• Conduct Alternative funding services for uninsured or underinsured patients. Track shipment confirmation for all cases that completed Non-Dispensing Prescriptions transfer.
• Review Insurance Denials and or rejections and assistance Health Care Professionals with obtaining reimbursement.
• ICD 10 Trained and HIPAA compliances.
• Assists Team members with daily obstacles, such as billing issues, reimbursements for copayments to Health Care professionals, Drug Trials overrides, and much more.
• Determine Patients Insurance eligibility and Coordination of benefits.
• Meets Deadlines and ensures that all Health Care professionals are updated accordingly for reimbursement.
• Inbound and outbound Consumer and or Health Care Professionals Escalations.
• Analyze cases for proper copayment claims eligibility and reimbursements.
• Verbal or email communication with Team members with any Changes in policies, update training, potential issues and trends.
• Monitor and coordinate with team members regarding workload and distribution amongst Case managers.
• Assisted upper Management with Client sit downs regarding a Case Manager Daily Role.
• Side by Side training.
• Proficient and well-verse in the reimbursement processes of Medicare, Medicaid and commercial Front and Back Office Medical Assistant
N. SCOTTSDALE MEDICAL OFFICE - Scottsdale, AZ
April 2013 to October 2014
• Greeted patients and Updated patient charts
• Order lab work and x-rays
• Take vital signs, prep for procedures and obtain specimens
• Maintain and set up patient rooms
• Assist Dr. with sterile and non-sterile dressing changes
• Perform EKGs
• Trained in Phlebotomy and in office injections.
• Utilize EMR to enter and retrieve patient data
• Answer multi-line phone, operate fax and copy machine, schedule patients' appointments Education
Bachelor of Science Nursing in Nursing
Aspen University - Phoenix, AZ
December 2020 to Present
Diploma in Medical Assistant
Everest College-Phoenix - Phoenix, AZ
June 2012 to February 2013
High School Diploma in General Studies
Agua Fria High School - Goodyear, AZ
October 2003 to May 2004
Skills
• EXCELLENT WRITTEN (10+ years)
• Injections (2 years)
• Patient Care (3 years)
• Vital Signs (3 years)
• EMR (3 years)
• Receptionist (2 years)
• CPR Certified (9 years)
• Microsoft Word (10+ years)
• CPR (9 years)
• EHR (3 years)
• Filing (10+ years)
• Medical Records (3 years)
• Phlebotomy (3 years)
• Scheduling (3 years)
• Venipuncture (3 years) (1 year)
• Experience Administering Injections (6 years)
• Customer Service (10+ years)
• Insurance Verification (9 years)
• Medical Office Experience (4 years)
• ICD-10 (10+ years)
• Computer Skills (10+ years)
• Anatomy Knowledge (3 years)
• Exceptional communication and interpersonal Skill: Can work well with a wide range of personalities
(10+ years)
• An effective leader, leading by example and handles major responsibilities on a continuous path of professional advancement. (10+ years)
• Able to pull together and manage all aspects of a complex project and thorough in handling details to completion. (10+ years)
• Effective in establishing and maintaining positive interpersonal relationships with internal and external customers. (10+ years)
• Excellent written and oral communication conveying a wide variety of information to various audiences. (10+ years)
• Enjoying working in a customer/patient services, people-oriented positions and taking great pride in creating satisfied customers/patients. (10+ years)
• CPT Coding (3 years)
• Case Management (5 years)
• Medical Scheduling (6 years)
• Medical Terminology (7 years)
• Triage (2 years)
• Phlebotomy (7 years)
• Windows
• Word Processing
• Powerpoint
• Excel
• Outlook
• Outlook Calendar
• Google Docs
• Google Suite
• Clerical Experience
• ICD Coding
• Quality Assurance
• Medical Coding
• Medical Billing
• Screening (Less than 1 year)
• QuickBooks
• Phone Etiquette
• Nursing
• Occupational health
• Medical Imaging
• Physiology Knowledge
• Epic
• Cerner
• COVID-19 Vaccination (Less than 1 year)
• Basic life support (9 years)
• BLS Certified (9 years)
• Documentation review
• Medical documentation
• Customer support
• Medical collection
• Salesforce
• Laboratory Experience
• Employee Orientation
• Community & Human Services (5 years)
• Data entry
• Computer literacy
• Typing
• Interviewing
• Microsoft Excel
• Administrative experience
• Ophthalmology
• Analysis skills
• Mobile testing
• eClinicalWorks
Certifications and Licenses
CPR Certification
CPR Certification
Medical Assistant
Certified Phlebotomy Technician
Level One Fingerprint Clearance Card
Assessments
Attention to detail — Familiar
August 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Familiar
Scheduling — Proficient
September 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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