Stephanie Lynette Gibson

**** **** *** ***** *******, Wa 98144

adttxc@r.postjobfree.com 206-***-****

Customer Service professional with a track record of increasing service quality levels and sales. Experienced at building trust and relationships with customers in order to settle disputes and upsell products or services. PROFESSIONAL EXPERIENCE

Private Client Employer Seattle Wa 05/09 - 04/17

Housekeeper Caregiver Supervisor

• Performed daily tasks for clients such as cleaning residences, cooking, shopping, and washing clothes

• Performed minor physiotherapy exercises with patients utilising explicit instructions from their certified therapist

• Often called on to care for long-term clients and establish friendly rapport

• Maintained daily log of all client activities

Goodwill Industry Training Center Seattle Wa 05/13 - 09/13 Customer Service Retail Associate

• Took a supervisory role on a day-to-day basis in a fast-paced retail environment

• Achieved personal sales targets in line with KPI objectives

• Supported the Store Manager with recruitment and providing on-the-job training

• Created a welcoming environment and provided excellent customer service

• Ordered and managed stock

• Served and assisted customers on checkouts

• Answered the phone and helped with queries/complaints, remaining professional at all times EDUCATION

Lincoln High School 09/80 - 05/84

Varsity Rally Team - 2.5

Gene Jurez Academy of Beauty 09/94 - 11/95

Cosmetology Barbering Manicure License - 3.0

Renton Vocational Technical College 05/96 - 08/96 Nursing Assistant - 2.0

Goodwill Industry Training Center 05/13 - 09/13

Retail Customer Service - 2.5

RETIRED ADMINISTRATOR ARMY NATIONAL GUARD

• Portland Oregon 1984-1986 Honorable Discharge

KEY SKILLS

• Comprehensive understanding of residential, dementia, and nursing care

• Assisting in the implementation of treatment and care plans

• Helping service users to maintain and develop social, self-help, occupational, and personal skills

• Awareness of COSHH, health and safety, infection control, equal opportunities, and data protection regulations