Customer Service Student Volunteer
Resume:
MUSTAFA KHURASANI
adttx2@r.postjobfree.com
West Sacramento CA, 95691
OBJECTIVE
The aim that I would like to be a member of your organization is to merge my ability and experience for the development of your organization. I have 10+ years of experience with Management, Administrative assistance/ Customer Care, Human Resource Assistant, Interpreting, Logistic, and teaching.
QUALIFICATIONS
Strong customer service orientation, work ethic, and attention to detail.
Installation and upgrade of Windows and Linux operating systems.
Tune-up of Windows and Linux Operating systems.
Knowledge of utilizing Microsoft System Center Configuration Manager (SCCM) software management tool
Virus cleaning of Windows operating system using window tools, online and portable applications.
Troubleshoot and fix laptops, and desktops physically and remotely.
Installation, Configuration, and Knowledge of working with Windows Server 2012 R2
Installation, Configuration, and Knowledge of working with Windows Server 2016, 2019
Operate a variety of office equipment including computers, printers, and copiers
Hardware skills on Desktop/laptop
Basic skills on network devices configuration
Interpretation & Communication
Work independently with little direction
Worked in high-pressure, fast-paced environments, evaluating cultural needs, and providing support
Strong sense of urgency to effectively complete multiple tasks and meet deadlines.
Ability to work independently or in a team.
Strong active listening skills.
Fluent in English, Farsi/Dari, Pashto, and Hindi/Urdu
TECHNICAL SKILL
C++
Windows/Linux Operating system
Business Continuity Plan
Remote Desktop Manager
Java
Microsoft Remote Desktop
TeamViewer
Chrome Remote Desktop
Python
Disaster Recovery
RemotePC
Microsoft Office
SQL
HTML
CSS
Selenium
EDUCATION
Sacramento City College
Associates Degree in Cybersecurity and Information Assurance
2022
USAID (Blue Ray Technologies)
Microsoft Certified IT Professional (MCITP)
2015
Institute of Health Science
General Science Group
2014
PROFESSIONAL EXPERIENCE
Installation and upgrade of Windows, Mac, and Linux operating systems.
Tune-up of windows operating system.
Repair and replace/reinstall computer hardware and software.
Installation and configurations on Windows Server 2012, 2019.
Operate a variety of office equipment including computers, printers, and copiers.
Troubleshoot and repair iPhone and Samsung tablets.
Assisted clients and local employees remotely, by e-mail, phone, and in-person
Performed periodic checks of hardware and software to ensure that they are functioning properly
Interpreted and translated verbal and written information into the native language for the local population
Interpreted and translated conversations and documents between the US Military and local leaders
Maintained quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements
Entered documents into the computer system, and prepared files and records for entry purposes
Managed inventory and order materials, supplies, and services.
Inspected incoming goods for quality control and physical damage.
Put away parts and tracking of physical inventory movement.
Management of stockroom functions and responsibility for inventory accuracy
WORK HISTORY
Computer Technician
Computers for Kids
Sacramento, CA
Aug 2020 – July 2022
Ensure maintenance notification is sent to the appropriate staff.
Develop and maintain documentation on equipment layout and their cabling.
Develop and maintain procedures and manuals on cable installation, troubleshooting.
Install and upgrade of Windows, Mac, and Linux operating systems.
Tune-up of windows operating system.
Reset, change and update of objects in Active Directory.
Capture and deploy image of Operating System using Acronis.
Repair and replace/reinstall computer hardware and software.
Install and configure Windows Server 2012 and 2019.
Update, maintain and apply security patches monthly on Server operating system.
Provide technical support for office equipment including computers, printers, and copiers.
Troubleshoot and repair iPhone, iPad and Samsung Tablet.
Student Volunteer
Computers for Kids
Sacramento, CA
Feb 2019 – July 2020
Ensure maintenance notification is sent to the appropriate staff.
Develop and maintain documentation on equipment layout and their cabling.
Develop and maintain procedures and manuals on cable installation, troubleshooting.
Install and upgrade of Windows, Mac, and Linux operating systems.
Tune-up of windows operating system.
Reset, change and update of objects in Active Directory.
Capture and deploy image of Operating System using Acronis.
Repair and replace/reinstall computer hardware and software.
Install and configure Windows Server 2012 and 2019.
Update, maintain and apply security patches monthly on Server operating system.
Provide technical support for office equipment including computers, printers, and copiers.
Troubleshoot and repair iPhone, iPad and Samsung Tablet.
Student
Sacramento City College
Sacramento, CA
Aug 2017 – July 2022
Studied for my Associates degree in Cybersecurity and Information Assurance.
MH2/Material Technician
Volt/Apple
Sacramento, CA
Dec. 2015 – July 2017
Repaired iPhones, and performed iPhones’ functional test
Completed Work Orders requested by the Engineers by figuring out iPhones and iPads’ issues and problem
Maintained inventory by identifying, labeling, and placing materials and supplies in Engineering Functional Failure
Analysis (EFFA)
Prepared stock for shipment by identifying, pulling, packing, crating, loading, and securing product
Documented product shipment by recording units shipped
IT Assistant/Branch Manager
Mitra TV
Balkh Province, Afghanistan
Dec 2011 – Oct 2015
Coordinated meeting with vendors to provide estimate and prepared appropriate purchase request for items needed for Mitra TV IT department.
I worked with as IT assistant to managing group policies for user access and passwords controls.
I worked with IT team to Installing, maintaining, and upgrading internal computer hardware and software systems used for client systems and applications This includes project management, installation, testing and deployments.
Assisted IT team with the planning of network layout/functionality and review/change Mitra TV Disaster Recovery Plan as needed.
Proposing and implementing system enhancements that will improve reliability and performance of system.
Analyzing, researching, and troubleshooting server, software, and hardware issues.
I worked with IT Team to assist with recommending, scheduling, and implementing system software upgrades or repairs.
Conducted facilities testing activities with various staff and vendors.
Conducted daily and weekly meeting with IT department and staff to improve functionality of IT equipment and developed work environment as needed.
Ensured maintenance notification is sent to departments supervisor/lead.
Changed the network layout blueprint as needed.
Provided day-to-day desktop support for staff.
I worked as IT assistant to Install, update, and maintain workstations and software.
Installation and configuration of Windows Server 2012 R2.
Conducted staff onboarding and off boarding.
Assisted procurement department with researching and purchasing new computers and software solutions.
Managed inventory and order materials, supplies, and services.
Inspected incoming goods for quality control and physical damage.
Put away parts and tracking of physical inventory movement.
Management of stockroom functions and responsibility for inventory accuracy
Contact this candidate