MALAYSIA ALLEN

**** ***** ***** ****** ********* WI 53225 adttw2@r.postjobfree.com 920-***-****

PROFESSIONAL PROFILE

Customer service oriented professional with 15 years in the healthcare industry. Qualities include; experience and strong leadership skills. Facilitates efficient workflows, communicates effectively with co-workers, patients and staff, follows policies, procedures and guidelines to ensure consistent quality.

Well-organized, manages time and priorities in multi-task environments

Effective problem solver, able to assess situation and identify solutions

Communicate in a clear and concise manner to ensure satisfactory customer service

Able to make decisions and implement course of action

Microsoft Office / MS Excel MS Word MS PowerPoint Typing Speed: 40 WPM

Electronic Medical Records (EMR / EHR) Greenway Prime Suite EHR

KEY QUALIFICATIONS

Charting Filing Processing Co-Payments Appointment Scheduling Medical Terminology

CMS1450 UB04 CMS1500 Healthcare Claim Cycle Insurance Verification HIPAA Compliance

Insurance Billing Procedures Medical Office Procedures

Accounting Payroll Banking Systems Healthcare Law Anatomy & Physiology

Human Resource Management Organizational Improvements

Interpersonal Professional Communications Business Office Operations

Medical Practice Management Systems Practice Structure Leadership & Management

EDUCATION

UW Green Bay Certification –Medication Administration

Ultimate Medical Academy BS – Healthcare Management, 2020

BLS Certification 2022

RELEVANT PROFESSIONAL EXPERIENCE

Assisted Living By Hillcrest/ Brillion WI, 02/2022-10/2022

Resident Care Assistant

Assisted individual with dementia and alzheimer's with their daily living activities such as; bathing, dressing, laundry, meal assistance, medication administration, vital and wellness checks.

A Peace of Serenity Home Health Manitowoc WI 08/2020-Present

CEO/Administrator

Provide the highest level of quality in-home health care by staffing certified caregivers with experiences in all fields of healthcare with an emphasis on Memory care.

Schedule and attending client consultation.

Manage and train staff, as well as supervisory duties.

Payroll processing, and business finance management

Meet with and implement care plans with social workers from state and local organizations

Creating and implementing of all rules, regulations, as well as abide by and follow all state and federal laws; not limited to HIPPA and Resident rights.

Responsible for all crucial decision making, staffing, scheduling, and financial decisions.

Home Instead Senior Care-Home health provider Sheboygan WI 3/2020-1/2021

Staff coordinator

Maintained an optimum and efficient level of care by providing consistent and efficient staffing to meet each clients unique care needs.

Ensure optimum level of quality by ensuring each caregivers skill set matched each clients needs.

Retained a steady flow of revenue by providing excellent customer care and staffing needs.

Maintained all playbook entries weekly.

Felician Village Assisted Living Facility – Manitowoc, WI 12/2019 – 12/2020

Resident Assistant

Assist Dementia and Alzheimer’s patients with activities of daily living, and provide hygiene assistance

Administer medication, take vital signs, and update patient charts

Create individual service plans, respect patient privacy, and maintain confidentiality

Prime Horizon Individual Growth Services – Port Washington, WI 06/2018 – 12/2019

Direct Support Professional / Intake Specialist

Managed group homes that provided residency to individuals with mental, physical, behavioral, and developmental disabilities

Assessed individuals with disabilities for home care such as home health aides, physical or occupational therapy, and durable medical equipment

Provided bathing and dressing assistance, facilitated medical appointments, and managed finances

Created menus, prepared meals, and ran errands

Include, Respect, I Self-Direct (IRIS) Premier Financial Management – Milwaukee, WI 01/2017 – 03/2018

Home Health Aide

Offered comfort and end of life support to patients who were on Hospice and Respite care

Helped with bathing and dressing, administered medication, and scheduled appointments

Documented services provided and reported changes in behavior to supervising nurse

Always Best Care Senior Services Home Care Services – Brookfield, WI 08/2016 – 09/2017

Home Health Aide

Kept household clean and organized, ran errands, and prepared and served meals

Managed medication for elderly and disabled patients

Transported patient to doctor appointments, maintained budget, and provided hygiene assistance

ANS Home Health Services Home Care Services – West Allis, WI 08/2013 – 06/2016

Home Health Aide

Attended medical appointments with clients and performed light housekeeping duties

Prepared meals, ran errands, and transported to locations outside the home

Offered assistance with bathing and dressing and managed medication

VOLUNTEER EXPERIENCE

Feeding America – Milwaukee, WI 03/2008 – 05/2010

Volunteer

Registered individuals who met income guidelines for the program

Provided resources to needy families for clothing and shelter as well as free healthcare and community clinics

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