Education

Network Professional diploma from FastTrain College

COMPTIA A+ Certified

Earned High School Diploma from Valencia High School

Alpine Access Xbox training

USA Military training

Skill Summary

Able to quickly learn new systems Abe to work on Ecommerce

Replace computer hardware Set up office computers in commercial

Familiar with various Windows OS buildings

Excellent team player Army veteran with superb leadership

Skilled in computer repair and Proficient with Oracle software and

Installation Microsoft Office programs

Employment History

Big Daddy Unlimited-Membership Specialist Dec 31 2018 to Apr 22,2022

Set up Decline list first thing in the morning to get ready to call customers that there billing has declined.

Answer calls during the days to help with problems with accounts or billing.

Also help with Survival Dispatch with troubled orders.

Sometime I have taken gun orders or helped other staff members with what they do in the support end of things as well.

I am looking forward into doing other things with Big Daddy Unlimited, I love this place.

Chewy-Fulfillment Specialist/Forklift Jan 2018-Oct 2018

Performed receiving and stocking duties using of Movexx/forklift, Value Added Serves (VAS) using shrink wrapping machine.

Sorted merchandise and picked orders from shelves using RF scanner and computer program.

Philips- Materials Handler/Supply Technician May 2017-Nov 2017

Used SAP system to manage inventory and built kits for particular coils on MRI systems

Used ESD Products by using ESD (anti-static)bracelets

Alpine Access-Customer Care Professional Nov 2012-May 2016

Received award being recognized for providing excellent customer service

Answered incoming phone calls from customers to assist in troubleshooting xbox software/hardware issues.

Provided customer support utilizing home office equipment, maintain professional and courteous demeanor at all times.

Handled accounts and billing services by renewing automatic payments and contracts ensuring privacy of customers.

National Telecommuting Institute- Order Entry Clerk- Seasonal Nov 2010-Apr2011; Nov 2011-Apr2012

Worked for NTI as a contractor to the IRS working from home

Provided customer support by identifying necessary forms needed to file taxes, ordered tax forms for customers.

Awards- Honorable Discharge from Army, Certificate of Appreciation From DynCorp, Certificate of Achievement from Department of the Army, Certificate of Appreciation from Sykes, Team Work Award from NTI