PROFESSIONAL SUMMARY

Seeking to bring my skills and experience to a full or part time/

contractual position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I'm a very self motivated worker who is also team oriented, that's also willing to learn. Because I believe the greatest gift you can give anyone is knowledge.

WORK HISTORY

Store Worker, 07/2022 - Current

DeCA, Ellsworth AFB, South Dakota

Transportation Security Officer, 07/2021 - 04/2022 TSA, Rapid City, SD

805-***-****

erika.gonzalez112454@gmail.c

om

SKILLS

ERIKA GONZALEZ

Assisted customer by locating items, processing payments and carrying out heavy purchases.

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Helped customers complete purchases, locate items and join reward programs.

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Performed inventory control, such as counting and stocking merchandise.

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• Assisted customers by answering questions and fulfilling requests. Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

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Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

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Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

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Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.

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Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.

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Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.

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Operated x-ray machines, hand wands and advanced imaging technology to conduct screening of passengers and baggage.

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Interacted with public to give directions, explain rules and regulations and respond to inquiries.

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Maintained awareness and focus to identify potentially life- threatening objects or weapons of mass destruction.

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Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.

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• Regulatory compliance

• HIPAA

• Data entry

Excellent Written and Verbal

Communication

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• Data Accuracy

• POS Inventory System Operation

• Prescription Refill Fulfillment

• Medication Documentation

• Wholesale Ordering

• Prescription Pricing

• Prescription Filling and Labeling

• Dispensing Medications

• Confidentiality and HIPAA

• Payment Processing

Insurance Claim Processing

Software

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• Dosage Calculation

• Pharmacy Management Software

• FDA Drug Safety Guidelines

• Stocking Shelves

• Drug Utilization Review

• Aseptic Techniques

• Medicare and Medicaid Processes

Safety Protocols and Risk

Management

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• Travel Medicine

• Crime Prevention

• Hazardous Items Knowledge

• Behavioral Observations

• Identification Verification

• Basic First Aid

• Efficient and Detail-Oriented

• Customer Service Excellence

• Resolving Problems and Incidents

• Pharmaceutical Compounding

• Organization and Prioritization

Equipment Cleaning and

Maintenance

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• Storage Maintenance and Security

• Prescription Compounding

• Chemical Compounding

• Computer Billing Systems

• Workplace Safety

• High-Volume Environments

Mail Processing Clerk Seasonal, 10/2020 - 12/2020

USPS, Rapid City, SD

Compounding Pharmacy Technician, 01/2018 - 06/2020 Lynn Oaks Pharmacy, Thousand Oaks, CA

Adhered to strict screening techniques and procedures while conducting human screenings.

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Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.

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Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.

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Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.

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Loaded letters onto processing equipment, removed non- processable letters and maintained continuous sorting feed.

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Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

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• Used automated mail processing equipment to sort and collate mail. Weighed letters and packages and calculated costs based on classification, weight and destination.

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Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

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Performed routine preventive maintenance on sorting machines and removed envelope jams.

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• Carried out day-day-day duties accurately and efficiently. Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

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Used critical thinking to break down problems, evaluate solutions and make decisions.

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Answered incoming phone calls and addressed questions from customers and healthcare providers.

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Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.

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Stocked, labeled and inventoried medication to keep accurate records.

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Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.

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Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.

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Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

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Maintained proper drug storage procedures, registries, and records for controlled drugs.

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Counted, measured, and compounded medications following standard procedures.

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• Collected co-payments or full payments from customers.

• PPE Compliance

Audit Assistant, 10/2017 - 01/2018

Privity Investigation Services

EDUCATION

Associate Of Applied Science, Criminalistics And Criminal Science, Expected in 01/2024

Des Moines Area Community College - Ankeny, IA

Currently a student at DES Moines community college. Pursuing to further my education and expand my knowledge and future career opportunities.

Security Officer Certification, TSA, 10/2021

Federal Law Enforcement Training Academy - Rapid City, SD Pharmaceutical Technician Certification, Pharmaceutical Technician, 01/2017

Conejo Valley - Thousand Oaks, CA

Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.

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Ordered medicines daily to replenish stock and increase inventory in anticipation of need.

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Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.

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Resolved non-routine issues like third-party billing, computer system and customer service issues.

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Everything from compounding non sterile medications in every form.To stocking, ordering, maintenance. As well as customer service and billing, deliveries of medications.

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• Following and up to date with laws, codes and regulations. Communicated audit results to upper management through written reports and oral presentations.

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Articulated audit findings, risks and detailed recommendations to upper management.

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Reported internal control issues to management and supplied comprehensive recommendations to mitigate the associated risks.

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• Completed and obtained Pharmaceutical Technician Certification

• Has valid PTCB Board Certification

Contact this candidate