Sharon E. Powell

University City adttsv@r.postjobfree.com

Missouri 63124 USA 314-***-****

Multilingual Customer Service Representative who will incorporate over six years of experience within the financial transfer industry, while demonstrating key strengths in exceptional customer relations, instruction of accurate monetary transactions, and overall account management to enhance the ongoing success of your operational goals. Ten year plus experience ~ in-bound call center. Technical Support help desk (Spanish/French)

Technical Skills and Qualifications

Troubleshoot Technical Issues Password Identification Internal Database

Multi-Lingual – Spanish & French & German Support Agent Network Microsoft Office Suite

Exceptional Customer Relations Skills Process Requisitions Windows Operating System

Summary of Professional Accomplishments

Supported Executives by coordinating meetings, translating in board meetings, maintaining tri-lingual Operations and Instructions Manual, and serving as a liaison with US and European Executives

Advised customer service representatives in techniques to overcome language barriers between foreign agents, increasing the overall communication process and customer experience

Utilized effective crisis management techniques to calm customers during escalated calls and facilitated call backs to ensure the correct identification of cardholder, whereby increasing customer satisfaction and promoting exceptional service by utilizing effective security measures

Operated proprietary software programs for money transfers and customer service, while incorporating Federal Compliance Regulations

Assisted customers by informing them of all credit procedures, rules and regulations

Employed effective written and verbal communication of English, Spanish, French, and German languages, adjusting levels of communication dialect as needed to better service customers and increase customer satisfaction

Utilized proprietary software programs for money transfers and customer service, while incorporating Federal Compliance Regulations

Professional Employment History

Trilingual (Spanish/French translator Customer Direct present

Trilingual CSR – French & Spanish GCF 2013-2014

Bi-lingual Customer Service Representative Customer Direct 2009-2013

International Customer Service Representative Western Union Financial 2002-2008

Executive Secretary / Administrative Assistant Ferro Magnetics Corp 1980-2001

Education and Training

Español Webster University, St. Louis Community College

German, French, Italian & English Languages Translators and Interpreters Institute, Zurich, Switzerland

Medical Office Computers Midwest Institute, Earth City, MO

Chancellor's Certificate - In process U.M.S.L. Microcomputer Center

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